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- NinjaOne-vs-ServiceNow IT Asset Management
Compare NinjaOne and ServiceNow IT Asset Management 
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Enterprise (75.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(1,830)4.7 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneServiceNow IT Asset Management
Star Rating
(81)4.5 out of 5
Market Segments
Enterprise (75.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Asset ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in ease of use with a score of 9.2, making it a favorite among teams looking for a straightforward interface. In contrast, ServiceNow IT Asset Management, while still user-friendly, has a slightly lower score of 8.8, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that NinjaOne's automation features are highly praised, scoring 9.8, which allows for efficient task management and reduces manual workload. On the other hand, ServiceNow's automation capabilities, while robust, received a score of 8.9, with some users noting that it may require more configuration to achieve similar efficiency.
- G2 users highlight NinjaOne's strong performance in remote access capabilities, scoring 9.2, which is essential for IT teams managing devices remotely. ServiceNow, while offering remote access, scored lower at 8.8, with users indicating that its remote access features could be more intuitive.
- Users on G2 report that NinjaOne's reporting and analytics features are top-notch, achieving a score of 9.3, which helps teams gain insights into their IT assets effectively. In comparison, ServiceNow's reporting features scored 8.4, with some reviewers mentioning that the reports can be less customizable than they would prefer.
- Reviewers mention that NinjaOne's asset management capabilities are solid, with a score of 8.8, providing a comprehensive view of hardware and software assets. ServiceNow shines in this area with a score of 9.0, but users report that its asset management can be more complex to navigate.
- Users say that NinjaOne's customer support is highly rated, with a score of 9.3, often highlighting the responsiveness and helpfulness of the support team. ServiceNow's support, while still good at 9.1, has some users mentioning longer wait times for assistance, which can be a drawback in urgent situations.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableServiceNow IT Asset Management
No pricing availableFree Trial
NinjaOne
Free Trial is available
ServiceNow IT Asset Management
No trial information availableRatings
Meets Requirements
9.1
1,674
9.1
68
Ease of Use
9.2
1,689
8.8
73
Ease of Setup
9.3
1,535
8.9
58
Ease of Admin
9.2
1,514
9.3
40
Quality of Support
9.3
1,613
9.1
64
Has the product been a good partner in doing business?
9.5
1,482
9.4
42
Product Direction (% positive)
9.8
1,673
10.0
71
Features by Category
Operations
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.5
7
Not enough data
9.8
8
Cost Optimization
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Administration
Not enough data
9.3
7
Not enough data
10.0
6
Not enough data
9.7
6
Administration
8.2
298
Not enough data
8.8
312
Not enough data
8.3
318
Not enough data
Service Desk
8.3
315
Not enough data
8.1
311
Not enough data
8.1
293
Not enough data
Management
8.4
299
Not enough data
9.0
303
Not enough data
8.7
285
Not enough data
8.8
285
Not enough data
8.5
269
Not enough data
Functionality
7.6
283
Not enough data
8.6
292
Not enough data
8.9
304
Not enough data
8.9
308
Not enough data
Compatibility
8.8
127
Not enough data
7.9
112
Not enough data
8.2
112
Not enough data
8.0
106
Not enough data
Management
Feature Not Available
Not enough data
8.2
122
Not enough data
8.6
123
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Compliance
8.8
115
Not enough data
8.3
111
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
8.6
143
Not enough data
8.9
151
Not enough data
8.3
146
Not enough data
Feature Not Available
Not enough data
Compatibility
8.9
155
Not enough data
8.5
148
Not enough data
8.3
143
Not enough data
Management
8.3
146
Not enough data
8.8
149
Not enough data
8.7
148
Not enough data
Administration
9.3
1005
|
Verified
Not enough data
8.0
822
Not enough data
8.6
950
|
Verified
Not enough data
Monitoring and Management
9.3
1000
|
Verified
Not enough data
8.5
928
Not enough data
8.7
969
|
Verified
Not enough data
9.0
1001
|
Verified
Not enough data
Organization
8.0
804
|
Verified
Not enough data
Service Management
7.3
799
Not enough data
9.1
951
|
Verified
Not enough data
8.6
882
|
Verified
Not enough data
Scope
9.0
118
Not enough data
9.0
126
Not enough data
Security
8.7
124
Not enough data
8.2
107
Not enough data
7.3
107
Not enough data
Management
9.0
120
Not enough data
8.8
121
Not enough data
8.8
113
Not enough data
8.7
116
Not enough data
8.0
104
Not enough data
Functionality
8.9
391
Not enough data
9.0
404
Not enough data
8.3
361
Not enough data
8.8
357
Not enough data
Management
8.4
329
Not enough data
8.4
335
Not enough data
7.8
299
Not enough data
Monitoring
9.2
334
|
Verified
Not enough data
9.1
333
|
Verified
Not enough data
8.4
292
|
Verified
Not enough data
Management Tools
8.4
286
Not enough data
8.7
301
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
9.0
598
9.0
54
8.9
592
8.8
51
7.9
537
8.3
47
Feature Not Available
7.9
50
8.3
548
8.6
52
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Management
9.1
555
8.8
52
8.7
518
8.5
52
8.0
491
8.6
50
8.2
519
8.5
51
Administration
9.1
739
Not enough data
8.7
711
Not enough data
7.7
642
Not enough data
9.2
736
Not enough data
8.9
689
Not enough data
8.8
716
Not enough data
Maintenance
9.2
731
Not enough data
7.7
577
Not enough data
Communication
7.8
607
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.0
558
Not enough data
Security
8.1
591
Not enough data
8.3
621
Not enough data
Device Support
7.4
595
Not enough data
8.4
639
Not enough data
8.4
630
Not enough data
Performance
8.2
687
Not enough data
Functionality
8.8
138
Not enough data
7.9
121
Not enough data
8.1
122
Not enough data
8.5
131
Not enough data
Performance
8.6
139
Not enough data
8.5
130
Not enough data
Feature Not Available
Not enough data
8.7
134
Not enough data
Generative AI
Feature Not Available
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
138
Not enough data
Operating System
9.2
155
Not enough data
8.0
152
Not enough data
8.0
149
Not enough data
Management
8.3
150
Not enough data
7.8
143
Not enough data
7.9
143
Not enough data
7.8
143
Not enough data
8.0
145
Not enough data
Security
8.4
145
Not enough data
8.3
143
Not enough data
Analysis
8.0
267
Not enough data
Platform
7.6
258
Not enough data
8.9
271
Not enough data
8.0
253
Not enough data
8.5
268
Not enough data
8.2
264
Not enough data
Security
8.6
273
Not enough data
9.1
278
Not enough data
7.5
257
Not enough data
8.6
265
Not enough data
8.0
253
Not enough data
Categories
Categories
Shared Categories
NinjaOne and ServiceNow IT Asset Management are categorized as IT Asset Management
Unique Categories
NinjaOne is categorized as PC Backup, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Online Backup, Server Backup, IT Service Management (ITSM) Tools, Patch Management, Remote Support, Endpoint Management, Incident Management, Enterprise IT Management, Network Monitoring, and Mobile Device Management (MDM)
ServiceNow IT Asset Management is categorized as Cloud Cost Management
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Asset Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.0%
Computer & Network Security
13.3%
Hospital & Health Care
4.3%
Computer Software
3.3%
Manufacturing
3.1%
Other
47.9%
Information Technology and Services
38.5%
Computer Software
7.7%
Computer & Network Security
3.8%
Banking
3.8%
Consulting
2.6%
Other
43.6%
Most Helpful Reviews
NinjaOne
Most Helpful Favorable Review
Alec N.
Verified User in Financial Services
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely...
Most Helpful Critical Review
Verified User in Information Technology and Services
Technical support was great, but has gone to shit in the past 3-6 months.
ServiceNow IT Asset Management
Most Helpful Favorable Review
Verified User in Banking
Proper tracking of assets in the estate.
Most Helpful Critical Review
jay C.
Verified User in Entertainment
sampro isn't where i would like it to be compared to flexera
Alec N.
Verified User in Financial Services
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely...
Verified User in Banking
Proper tracking of assets in the estate.
Verified User in Information Technology and Services
Technical support was great, but has gone to shit in the past 3-6 months.
jay C.
Verified User in Entertainment
sampro isn't where i would like it to be compared to flexera
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 comments
PR
Their accounts should be regular users. Their accounts should not be administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
ServiceNow IT Asset Management has no discussions with answers
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