Compare NinjaOne and PDQ Connect

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At a Glance
NinjaOne
NinjaOne
Star Rating
(1,835)4.7 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
PDQ Connect
PDQ Connect
Star Rating
(12)4.6 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Information
Entry-Level Pricing
$12.00 1 Device Per Year
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that NinjaOne excels in "Unattended Remote Access" with a score of 9.2, allowing for seamless remote support without user intervention, while PDQ Connect, although strong, scores slightly lower at 8.8 in this area.
  • Reviewers mention that NinjaOne's "Quality of Support" is rated at 9.3, indicating a high level of customer satisfaction, whereas PDQ Connect's support quality is rated lower at 8.8, suggesting room for improvement in customer service responsiveness.
  • G2 users highlight NinjaOne's "Ease of Setup" with a score of 9.3, making it user-friendly for new installations, while PDQ Connect has a slightly higher score of 9.4, indicating that both products are relatively easy to set up, but PDQ Connect edges out in this aspect.
  • Users on G2 report that NinjaOne's "Asset Management" features score 8.8, providing robust tools for tracking and managing assets, while PDQ Connect's asset management capabilities are rated lower at 8.6, suggesting NinjaOne may offer a more comprehensive solution in this area.
  • Reviewers mention that NinjaOne's "Performance Monitoring" is rated at 8.9, which is crucial for maintaining system health, while PDQ Connect's performance monitoring features score slightly lower at 8.8, indicating that both products are effective but NinjaOne may provide a slight edge in performance insights.
  • Users say that NinjaOne's "Multi-OS Support" is rated at 9.0, making it versatile for environments with different operating systems, while PDQ Connect also scores 9.0, showing that both products are equally capable in supporting diverse OS environments.
Featured Products
Pricing
Entry-Level Pricing
NinjaOne
No pricing available
PDQ Connect
Basic
$12.00
1 Device Per Year
Browse all 3 pricing plans
Free Trial
NinjaOne
Free Trial is available
PDQ Connect
Free Trial is available
Ratings
Meets Requirements
9.1
1,682
8.8
12
Ease of Use
9.2
1,698
9.2
12
Ease of Setup
9.3
1,544
9.4
12
Ease of Admin
9.3
1,520
9.5
10
Quality of Support
9.3
1,621
8.8
11
Has the product been a good partner in doing business?
9.5
1,487
9.8
11
Product Direction (% positive)
9.8
1,682
10.0
12
Features by Category
IT Service Management (ITSM) ToolsHide 15 FeaturesShow 15 Features
8.5
4,510
Not enough data
Administration
8.1
301
Not enough data
8.7
315
Not enough data
8.3
321
Not enough data
Service Desk
8.3
318
Not enough data
8.0
314
Not enough data
8.1
295
Not enough data
Management
8.4
301
Not enough data
9.0
305
Not enough data
8.7
287
Not enough data
8.8
287
Not enough data
8.5
271
Not enough data
Functionality
7.6
285
Not enough data
8.6
294
Not enough data
8.9
306
Not enough data
8.9
310
Not enough data
8.5
1,213
Not enough data
Compatibility
8.8
130
Not enough data
7.9
115
Not enough data
8.2
114
Not enough data
8.0
109
Not enough data
Management
Feature Not Available
Not enough data
8.2
124
Not enough data
8.6
126
Not enough data
8.8
134
Not enough data
9.1
131
Not enough data
Compliance
8.8
117
Not enough data
8.3
113
Not enough data
Feature Not Available
Not enough data
8.6
1,347
Not enough data
Functionality
Feature Not Available
Not enough data
8.6
145
Not enough data
8.9
153
Not enough data
8.3
148
Not enough data
Feature Not Available
Not enough data
Compatibility
8.9
157
Not enough data
8.4
150
Not enough data
8.3
145
Not enough data
Management
8.3
148
Not enough data
8.8
151
Not enough data
8.7
150
Not enough data
Remote Monitoring & Management (RMM)Hide 11 FeaturesShow 11 Features
8.6
10,168
Not enough data
Administration
9.3
1010
|
Verified
Not enough data
8.0
828
Not enough data
8.6
955
|
Verified
Not enough data
Monitoring and Management
9.3
1005
|
Verified
Not enough data
8.5
934
Not enough data
8.7
974
|
Verified
Not enough data
9.0
1006
|
Verified
Not enough data
Organization
8.0
810
|
Verified
Not enough data
Service Management
7.3
804
Not enough data
9.1
955
|
Verified
Not enough data
8.6
887
|
Verified
Not enough data
Unified Endpoint Management (UEM)Hide 10 FeaturesShow 10 Features
8.6
1,168
Not enough data
Scope
9.0
119
Not enough data
9.0
127
Not enough data
Security
8.7
125
Not enough data
8.2
108
Not enough data
7.3
109
Not enough data
Management
9.0
121
Not enough data
8.8
122
Not enough data
8.8
115
Not enough data
8.7
117
Not enough data
8.0
105
Not enough data
8.5
2,483
Not enough data
Functionality
8.9
392
Not enough data
9.0
405
Not enough data
8.3
362
Not enough data
8.8
358
Not enough data
Management
8.4
330
Not enough data
8.5
336
Not enough data
7.8
300
Not enough data
8.7
1,831
Not enough data
Monitoring
9.2
333
|
Verified
Not enough data
9.1
333
|
Verified
Not enough data
8.4
292
|
Verified
Not enough data
Management Tools
8.4
286
Not enough data
8.7
301
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
4,376
Not enough data
Asset Inventory
9.0
600
Not enough data
8.9
594
Not enough data
7.9
539
Not enough data
Feature Not Available
Not enough data
8.3
551
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.1
557
Not enough data
8.7
520
Not enough data
8.0
493
Not enough data
8.3
522
Not enough data
8.3
10,533
Not enough data
Administration
9.1
743
Not enough data
8.7
715
Not enough data
7.7
646
Not enough data
9.2
741
Not enough data
8.9
693
Not enough data
8.8
720
Not enough data
Maintenance
9.2
735
Not enough data
7.7
580
Not enough data
Communication
7.8
611
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.0
562
Not enough data
Security
8.1
595
Not enough data
8.3
625
Not enough data
Device Support
7.4
599
Not enough data
8.4
643
Not enough data
8.4
634
Not enough data
Performance
8.2
691
Not enough data
8.4
922
Not enough data
Functionality
8.8
139
Not enough data
7.9
122
Not enough data
8.1
123
Not enough data
8.5
132
Not enough data
Performance
8.6
140
Not enough data
8.5
131
Not enough data
Feature Not Available
Not enough data
8.7
135
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 11 FeaturesShow 11 Features
8.2
1,647
Not enough data
Platform - Mobile Device Management (MDM)
8.3
142
Not enough data
Operating System
9.1
159
Not enough data
8.0
156
Not enough data
8.0
153
Not enough data
Management
8.3
154
Not enough data
7.8
146
Not enough data
7.9
146
Not enough data
7.8
147
Not enough data
7.9
148
Not enough data
Security
8.4
149
Not enough data
8.3
147
Not enough data
Enterprise IT ManagementHide 11 FeaturesShow 11 Features
8.3
3,003
Not enough data
Analysis
8.0
276
Not enough data
Platform
7.6
267
Not enough data
8.9
279
Not enough data
8.0
261
Not enough data
8.5
277
Not enough data
8.2
273
Not enough data
Security
8.6
282
Not enough data
9.1
287
Not enough data
7.4
265
Not enough data
8.6
274
Not enough data
8.0
262
Not enough data
Categories
Categories
Shared Categories
NinjaOne
NinjaOne
PDQ Connect
PDQ Connect
NinjaOne and PDQ Connect are categorized as Patch Management
Reviews
Reviewers' Company Size
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
46.3%
Mid-Market(51-1000 emp.)
49.4%
Enterprise(> 1000 emp.)
4.3%
PDQ Connect
PDQ Connect
Small-Business(50 or fewer emp.)
16.7%
Mid-Market(51-1000 emp.)
75.0%
Enterprise(> 1000 emp.)
8.3%
Reviewers' Industry
NinjaOne
NinjaOne
Information Technology and Services
28.0%
Computer & Network Security
13.3%
Hospital & Health Care
4.3%
Computer Software
3.3%
Manufacturing
3.1%
Other
48.0%
PDQ Connect
PDQ Connect
Non-Profit Organization Management
25.0%
Consulting
8.3%
Information Technology and Services
8.3%
Construction
8.3%
Computer Software
8.3%
Other
41.7%
Most Helpful Reviews
NinjaOne
NinjaOne
Most Helpful Favorable Review
Alec N.
AN
Alec N.
Verified User in Financial Services

I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely...

Most Helpful Critical Review
DW
Damon W.
Verified User in Computer & Network Security

The truth behind the data was typically unreliable. Things like agents online/offline, pushing Windows Patches - whether they were deployed or not, reboot scripts, etc. This was a major issue. Also, had trouble with the TeamViewer plugin working properly.

PDQ Connect
PDQ Connect
Most Helpful Favorable Review
David N.
DN
David N.
Verified User in Non-Profit Organization Management

I can easily access PDQ connect from any computer, within the browser. Many of the actions I use on PDQ Connect are automated.

Most Helpful Critical Review
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Discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
Nathan  S.
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting. It also integrates...Read more
PDQ Connect
PDQ Connect Discussions
Monty the Mongoose crying
PDQ Connect has no discussions with answers