Compare MSP360 Connect and TeamViewer 
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (41.9% of reviews)
Entry-Level Pricing
Contact Us 1 Admin Per Month
Starting at $24.90
MSP360 Connect
Star Rating
(51)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Entry-Level Pricing
Contact Us 1 Admin Per Month
Free Trial is available
Browse all 3 pricing plansTeamViewer
Star Rating
(3,367)4.5 out of 5
Market Segments
Small-Business (41.9% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in "Remote Access" with a score of 9.8, highlighting its seamless connectivity and ease of use for remote support, while MSP360 Connect, although strong, scores slightly lower at 9.1, indicating room for improvement in user experience.
- Reviewers mention that TeamViewer's "Multi-Session Handling" feature, rated at 9.0, allows users to manage multiple remote sessions efficiently, which is particularly beneficial for IT support teams. In contrast, MSP360 Connect's similar feature is rated lower, suggesting it may not handle multiple sessions as effectively.
- G2 users highlight TeamViewer's "File Sharing" capabilities, scoring 9.1, as being robust and user-friendly, making it easy to transfer files during remote sessions. Conversely, MSP360 Connect's file sharing is rated at 8.3, indicating that users may find it less intuitive or feature-rich.
- Users on G2 report that TeamViewer's "Session Recording" feature, rated at 9.0, is highly valued for training and compliance purposes, while MSP360 Connect shines in this area with a higher score of 9.1, suggesting it may offer more comprehensive recording options.
- Reviewers mention that TeamViewer's "Quality of Support" is rated at 8.6, which some users find lacking compared to MSP360 Connect's higher score of 9.0, indicating that users may experience better customer service and support responsiveness with MSP360 Connect.
- Users say that TeamViewer's "Ease of Setup" is rated at 9.0, making it a preferred choice for quick deployment, while MSP360 Connect scores slightly higher at 9.3, suggesting it may offer an even more streamlined setup process for new users.
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Pricing
Entry-Level Pricing
MSP360 Connect
Managed Connect
Contact Us
1 Admin Per Month
For MSPs and businesses
- Unlimited devices to connect to
- Unattended access
- File transfer (1 GB limit)
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
MSP360 Connect
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.9
39
9.1
2,780
Ease of Use
8.9
39
9.1
2,794
Ease of Setup
9.3
21
9.0
711
Ease of Admin
9.1
20
8.9
635
Quality of Support
9.0
28
8.6
2,370
Has the product been a good partner in doing business?
9.5
16
8.6
592
Product Direction (% positive)
9.1
39
8.7
2,675
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
30
Not enough data
9.2
30
Not enough data
9.3
29
Monitoring and Management
Not enough data
9.2
29
Not enough data
9.4
29
Not enough data
9.0
30
Not enough data
9.4
30
Organization
Not enough data
9.3
29
Service Management
Not enough data
8.8
30
Not enough data
9.8
30
Not enough data
9.4
30
Presenter Tools
Not enough data
8.9
793
Not enough data
8.5
716
Not enough data
9.2
863
|
Verified
Not enough data
8.8
764
|
Verified
Conferencing Options
Not enough data
8.7
727
|
Verified
Not enough data
8.7
739
|
Verified
Not enough data
8.7
724
|
Verified
Application Tools
Not enough data
8.9
799
|
Verified
Not enough data
8.9
758
|
Verified
Not enough data
8.8
736
|
Verified
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
389
Not enough data
9.1
385
Not enough data
9.0
340
Not enough data
9.1
366
Not enough data
9.0
351
Not enough data
9.0
359
Maintenance
Not enough data
9.1
355
Not enough data
9.0
323
Communication
Not enough data
9.1
354
Not enough data
8.7
302
Not enough data
8.9
305
Not enough data
8.9
327
Security
Not enough data
9.1
319
Not enough data
9.1
324
Device Support
Not enough data
9.1
349
Not enough data
9.2
361
Not enough data
9.2
358
Performance
Not enough data
9.0
333
Administration
Not enough data
9.5
13
Not enough data
9.6
12
Not enough data
9.6
13
Security
Not enough data
9.6
12
Not enough data
9.4
11
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.4
18
Operating System
Not enough data
9.5
19
Not enough data
9.0
18
Not enough data
8.8
19
Management
Not enough data
8.8
19
Not enough data
8.5
19
Not enough data
8.8
17
Not enough data
8.3
17
Not enough data
8.8
19
Security
Not enough data
8.4
17
Not enough data
8.8
19
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
8.8
1273
Feature Not Available
8.6
1184
Feature Not Available
8.6
1178
9.1
16
8.6
1167
9.1
19
8.7
1200
9.2
24
8.6
1274
8.3
22
8.9
1341
Platform
Not enough data
8.9
1291
Not enough data
8.7
1250
Feature Not Available
8.7
1217
8.7
26
9.1
1379
Security
Feature Not Available
8.6
1080
8.4
16
8.8
1222
Feature Not Available
8.7
1168
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Categories
Categories
Shared Categories
MSP360 Connect and TeamViewer are categorized as Remote Desktop
Unique Categories
MSP360 Connect is categorized as OT Secure Remote Access
Reviews
Reviewers' Company Size
MSP360 Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.4%
Education Management
6.1%
Telecommunications
4.1%
Non-Profit Organization Management
4.1%
Marketing and Advertising
4.1%
Other
63.3%
Information Technology and Services
17.0%
Computer Software
10.4%
Marketing and Advertising
4.6%
Telecommunications
3.2%
Computer & Network Security
2.5%
Other
62.3%
Most Helpful Reviews
MSP360 Connect
Most Helpful Favorable Review
Ray B.
Verified User in Architecture & Planning
Fairly easy to download and install, and the support was there when I did have questions.
Most Helpful Critical Review
Tony B.
Verified User in Automotive
Having to look for forum is a bit of a pain. Could only access it from an email.
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
Verified User in Management Consulting
The biggest problem with TeamViewer is that when you are in the middle of a session, the connection is often cut off at any time, without any warning and with a good internet connection. This makes it virtually impossible to use TeamViewer for professional...
Ray B.
Verified User in Architecture & Planning
Fairly easy to download and install, and the support was there when I did have questions.
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Tony B.
Verified User in Automotive
Having to look for forum is a bit of a pain. Could only access it from an email.
Verified User in Management Consulting
The biggest problem with TeamViewer is that when you are in the middle of a session, the connection is often cut off at any time, without any warning and with a good internet connection. This makes it virtually impossible to use TeamViewer for professional...
Discussions
standby connection
1 comment
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
MSP360 Connect has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Licencias algo costosas?
4 comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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