Compare LiveChat and Pure Chat 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (56.9% of reviews)
Entry-Level Pricing
$20.00
100% Free
LiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansPure Chat
Star Rating
(205)4.3 out of 5
Market Segments
Small-Business (56.9% of reviews)
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Co-Browsing" feature, scoring 9.2, which allows agents to navigate alongside customers in real-time, enhancing the support experience. In contrast, Pure Chat's Co-Browsing feature received a lower score of 8.6, indicating it may not be as effective in providing this level of assistance.
- Reviewers mention that LiveChat's "Targeted Emails" feature is rated at 8.5, which is significantly higher than Pure Chat's score of 7.4. This suggests that LiveChat offers more robust capabilities for personalized email outreach, helping businesses engage their customers more effectively.
- G2 users highlight that LiveChat's "Quality of Support" is rated at 9.1, while Pure Chat's support quality is lower at 8.8. This difference indicates that users may find LiveChat's customer service more responsive and helpful when issues arise.
- Users on G2 report that LiveChat's "Ticket Creation User Experience" is rated at 9.2, showcasing a streamlined process for creating support tickets. Pure Chat does not have a score for this feature, which may suggest a less intuitive experience for users.
- Reviewers say that LiveChat's "Mobile User Support" is rated at 9.1, indicating a strong mobile experience for users on the go. Pure Chat's mobile support is not explicitly rated, which could imply potential limitations in mobile functionality.
- Users report that LiveChat's "Generative AI" capabilities, including AI Text Generation and AI Text Summarization, are not explicitly rated but are mentioned positively in reviews, suggesting advanced features that may enhance user experience. Pure Chat lacks specific ratings in this area, indicating it may not offer similar AI functionalities.
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
LiveChat
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
9.1
680
8.9
188
Ease of Use
9.3
679
9.2
189
Ease of Setup
9.0
261
9.2
75
Ease of Admin
9.1
257
9.1
73
Quality of Support
9.1
630
8.8
172
Has the product been a good partner in doing business?
9.0
249
9.2
70
Product Direction (% positive)
8.3
673
9.0
188
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
275
|
Verified
8.2
71
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.1
315
|
Verified
9.1
78
|
Verified
8.9
319
|
Verified
8.8
78
|
Verified
8.4
216
7.4
7
8.8
264
|
Verified
8.9
6
8.8
25
8.6
6
Internal Use
8.4
275
|
Verified
8.2
71
|
Verified
8.8
296
|
Verified
8.5
69
|
Verified
8.6
246
|
Verified
7.9
61
|
Verified
8.6
252
|
Verified
9.0
5
8.7
238
|
Verified
8.1
6
8.4
244
|
Verified
8.0
62
|
Verified
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Retail
4.5%
Information Technology and Services
4.5%
Other
74.3%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
Pure Chat
Most Helpful Favorable Review
G C.
Verified User in Sports
The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...
Most Helpful Critical Review
Verified User in Hospital & Health Care
When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers.
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
G C.
Verified User in Sports
The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...
Benjamin M.
Verified User in Education Management
Not nearly as effective as native apps to devices
Verified User in Hospital & Health Care
When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers.
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Pure Chat has no discussions with answers
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