tawk.to Reviews & Product Details

What I like best about Tawk.to is its feature-rich platform combined with its free pricing model, making it accessible for businesses of all sizes. The intuitive interface makes it easy to set up and use, even for non-technical users. Features like real-time monitoring, chat customization, and multilingual support enhance customer engagement. The ability to track visitor activity and create tickets for follow-up helps maintain excellent customer service. Additionally, the option to integrate seamlessly with various platforms makes it highly versatile. Review collected by and hosted on G2.com.

One downside of Tawk.to is the limited customization in terms of chat widget design, which may not align with all brand aesthetics. Additionally, the mobile app experience can feel clunky at times, with occasional delays in notifications. Some advanced features like white labeling require a paid upgrade, which might limit options for full branding control. Review collected by and hosted on G2.com.

Ithelp in real time communication, provides live chat functionality, allowing businesses to engage with visitors and address their questions in real-time. It is cost effective, The basic version of Tawk.to is free, making it a cost-effective solution for businesses of all sizes. It supports integration with multiple communication channels, including email and social media, helping to streamline customer interactions. The chat widget can be customized to match the look and feel of your website, ensuring a seamless user experience. It maintains a history of conversations, which can be useful for follow-up and understanding customer interactions better. Review collected by and hosted on G2.com.

Downsides of tawk.to are like , The free version offers many features, some advanced functionalities and customizations are only available in the paid plans. The user interface can be overwhelming or cluttered, especially for users new to live chat tools, which may affect ease of use. Limited Branding as in Customization options for the chat widget are somewhat limited, which may not fully align with a brand’s aesthetic or specific needs. there are some customization options, deeper integration or advanced customization may require additional technical knowledge or be unavailable. There is some scalability issues also. Although Tawk.to has mobile apps, they may not offer the full range of functionalities available on the desktop version, potentially limiting mobile support capabilities. Review collected by and hosted on G2.com.

Its a really easy to use live chat softeare we use ti interactw ith clients, the UI is good and the chats are saved for future refence. It is helping us improve our live chat response time and overall service. Review collected by and hosted on G2.com.

Needs better mobile app and Ai fetaures. Also can improve canned responses page. New features can be added. Review collected by and hosted on G2.com.

Tawk.to is the best free live chat software I have used. We use it for my company website's live chat support and I am extremely happy after using it. It comes with a great customisation option and the implementation process is also very much easy. Now we can easily track the live visitors in our website and communicate with them in real-time. Through its user-friendly interface it helps us to provide a good customer support to our clients , they are easily able to create ticket and ask their small small doubts. Review collected by and hosted on G2.com.

I have noticed the sound notification has some issues as it doesn't always emit the arrival of new customers. Many times when the connection is low or many tabs are opening I found this issue.

Else nothing to dislike much about it. Review collected by and hosted on G2.com.

Tawk.to is an free and robust live chat solution. Easy to use and add other team members. Best features is to read visitor's typing content which help to think prior the Message receives which reduces communication time. Review collected by and hosted on G2.com.

Mobile app is helpful but sometime it miss important visitor communication / chat. Review collected by and hosted on G2.com.

It useful for having an automation to have conversations with the customer. It helps tracks webiste stats and i really easy to use and is easyto have conversation with the customers Review collected by and hosted on G2.com.

Nothing much to dislike it has all the features necessary to use. The notifications sometimes are not prominent in the mobile applicationa nd it gets hard to join a chat Review collected by and hosted on G2.com.

I like how intuitive tawk.to is. We have integrated this tool into our website and wanted to help customers touch base in case of urgent need and tawk.to works really well for us.

Right now we are able to help our customer via chat anytime. And we also were able to create some auto-replies. Review collected by and hosted on G2.com.

Currently, I think I do not have anything I would dislike. Review collected by and hosted on G2.com.

The UX is better than the competition and made me test the service. Review collected by and hosted on G2.com.

Despite marketing itself as a free service, I quickly discovered that the reality is far from the promise.

First and foremost, the claim of being a "free" service is misleading. While they do offer a basic version for free, it's essentially a bait-and-switch tactic.

Customization options are limited, and the design options for the chat widget are quite basic.

The ticketing system only works with their knowledge base website and there is no option to import the data from your old knowledge base.

One of the most disappointing aspects of my experience with Tawk.to was their inflexible and seemingly unfair refund policy. After realizing that the service did not meet my expectations, I decided to cut my losses and requested a refund on the very same day of purchase.

To my dismay, Tawk.to outright refused any refund, leaving me stuck with a service that failed to deliver on its promises. Review collected by and hosted on G2.com.

It is user-friendliness and cost-effective.

The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes.

It's like having a 24/7 support team without a lot investment.

The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable.

Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome.

My favourite is Automation Bot in free plan.

I have integrated it with my Web Hosting providing website (Host Harbor).

I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention. Review collected by and hosted on G2.com.

I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc.

I will highly recommend you to go for it. Review collected by and hosted on G2.com.

Tawks notification sound cannot be missed. When using multiple services it gets a little complicated to sort through each window. With tawk it is easy to find with the pop up windows with incoming calls. Review collected by and hosted on G2.com.

The notification sound goes on and on even when ignored on purpose while in meetings, and it can be quite deafening. I do just mute the sound now but in meetings it is difficult to do so. while needing to hear other parties. Review collected by and hosted on G2.com.