Compare LiveAgent and LiveChat 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (44.9% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$20.00
LiveAgent
Star Rating
(1,509)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its Ease of Use with a score of 9.3, making it intuitive for new users, while LiveAgent, with a score of 8.9, is noted to have a steeper learning curve.
- Reviewers mention that LiveChat's Ticket Creation User Experience is rated at 9.2, highlighting its streamlined process, whereas LiveAgent's score of 9.0 indicates a slightly less efficient experience.
- G2 users appreciate LiveChat's Multi-Channel Coverage, particularly its strong performance in Web Chat and Email, both rated at 9.3, while LiveAgent's scores of 9.1 for Phone and 8.6 for Social Integration suggest it may not be as robust in these areas.
- Reviewers say that LiveChat's Response Automation feature, rated at 9.2, significantly enhances efficiency, while LiveAgent's score of 8.8 indicates room for improvement in automating responses.
- Users on G2 highlight that LiveAgent shines in Team Inbox functionality with a score of 9.1, allowing for better collaboration among agents, compared to LiveChat's score of 8.7 in this area.
- Reviewers mention that LiveChat's Customization options are rated at 8.4, providing flexibility for branding, while LiveAgent matches this score but lacks some of the advanced customization features that LiveChat offers.
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Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
Free Trial
LiveAgent
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.9
1,275
9.1
680
Ease of Use
8.9
1,280
9.3
679
Ease of Setup
8.7
846
9.0
261
Ease of Admin
8.9
834
9.1
257
Quality of Support
9.1
1,214
9.1
630
Has the product been a good partner in doing business?
9.1
810
9.0
249
Product Direction (% positive)
8.9
1,239
8.3
673
Features by Category
Ticket and Case Management
9.0
764
|
Verified
9.2
243
9.0
763
|
Verified
9.1
241
8.7
744
|
Verified
9.0
235
8.8
700
|
Verified
9.2
250
8.6
560
|
Verified
8.6
153
8.7
689
|
Verified
9.0
228
8.9
703
|
Verified
9.1
227
8.6
429
|
Verified
8.9
139
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.7
640
|
Verified
9.3
217
|
Verified
9.1
704
|
Verified
9.3
229
|
Verified
9.1
680
|
Verified
9.4
261
|
Verified
8.6
525
|
Verified
8.9
219
|
Verified
8.7
366
|
Verified
8.7
105
Platform
7.9
403
|
Verified
9.1
77
|
Verified
8.4
653
|
Verified
8.4
275
|
Verified
8.7
518
|
Verified
9.3
83
|
Verified
8.6
367
|
Verified
8.9
70
|
Verified
8.5
638
|
Verified
9.0
209
|
Verified
8.8
685
|
Verified
9.1
213
|
Verified
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Communication
9.3
477
|
Verified
9.1
315
|
Verified
9.1
481
|
Verified
8.9
319
|
Verified
9.0
368
|
Verified
8.4
216
9.0
366
|
Verified
8.8
264
|
Verified
8.9
54
8.8
25
Internal Use
8.4
653
|
Verified
8.4
275
|
Verified
9.1
415
|
Verified
8.8
296
|
Verified
8.6
48
8.6
246
|
Verified
8.9
397
|
Verified
8.6
252
|
Verified
9.1
378
|
Verified
8.7
238
|
Verified
8.9
376
|
Verified
8.4
244
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.1
317
Not enough data
8.9
300
Not enough data
8.9
268
Not enough data
8.1
35
Not enough data
8.2
39
Not enough data
Self-Service Platform
8.5
39
Not enough data
8.1
40
Not enough data
7.2
36
Not enough data
8.6
38
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
53
Not enough data
9.3(won by default)
249
Not enough data
9.0(won by default)
192
Not enough data
Channels
9.3(won by default)
245
Not enough data
9.0(won by default)
229
Not enough data
9.3(won by default)
246
Not enough data
9.1(won by default)
183
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
171
Not enough data
9.0(won by default)
218
Not enough data
9.2(won by default)
216
Not enough data
9.3(won by default)
222
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
LiveChat has no unique categories
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Computer Software
7.4%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.1%
Computer Software
8.9%
Information Technology and Services
8.5%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Most Helpful Reviews
LiveAgent
Most Helpful Favorable Review
Herby O.
Verified User in Philanthropy
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
Most Helpful Critical Review
Verified User in Information Technology and Services
its a bit price and sometimes it has a slow response time. we have had to stop using it because of budget cuts, We will likely use it again in the future but it is not affordable at the moment.
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Herby O.
Verified User in Philanthropy
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Verified User in Information Technology and Services
its a bit price and sometimes it has a slow response time. we have had to stop using it because of budget cuts, We will likely use it again in the future but it is not affordable at the moment.
Phuong N.
Verified User in Health, Wellness and Fitness
Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
KM
The cost or value assigned to a product or service.Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 comment
TM
TicketRead more
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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