Compare Help Scout and LiveAgent 
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$50.00 Per Month
Starting at $15.00 1 agent / Per Month
Help Scout
Star Rating
(407)4.4 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansLiveAgent
Star Rating
(1,510)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage, achieving a score of 9.8, which allows businesses to manage customer interactions across various platforms seamlessly. In contrast, LiveAgent, while still strong, does not provide the same level of coverage.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, making it intuitive and user-friendly. LiveAgent, with a score of 9.0, is slightly less favorable, indicating a more complex interface that may require additional training.
- G2 users highlight Help Scout's superior ease of use with a score of 9.2, which is particularly beneficial for small businesses with limited technical resources. LiveAgent, while still user-friendly, scores 8.9, suggesting a steeper learning curve for some users.
- Reviewers mention that Help Scout's quality of support is consistently rated at 9.1, indicating reliable and responsive customer service. LiveAgent matches this score, but users have noted that response times can vary more significantly.
- Users on G2 report that Help Scout's knowledge base feature is highly effective, scoring 8.7, which aids in self-service support. LiveAgent's knowledge base, while functional, scores slightly lower at 8.9, indicating that Help Scout may offer a more comprehensive self-service experience.
- Reviewers say that Help Scout's automation capabilities are robust, with a score of 8.6, allowing for efficient workflow management. LiveAgent, with a score of 8.1, has room for improvement in this area, as users have expressed a desire for more advanced automation features.
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Pricing
Entry-Level Pricing
Help Scout
Standard
$50.00
Per Month
Starts with 100 contacts per month and unlimited users
- All Free features and...
- Multiple Inboxes and Docs sites
- API and 100+ integrations
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Help Scout
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.7
307
8.9
1,276
Ease of Use
9.2
309
8.9
1,281
Ease of Setup
9.1
156
8.7
847
Ease of Admin
9.1
160
8.9
835
Quality of Support
9.1
281
9.1
1,215
Has the product been a good partner in doing business?
9.1
153
9.1
811
Product Direction (% positive)
8.1
294
8.9
1,240
Features by Category
Ticket and Case Management
9.2
170
|
Verified
9.0
764
|
Verified
9.2
169
|
Verified
9.0
763
|
Verified
8.6
183
|
Verified
8.7
744
|
Verified
8.6
159
8.8
700
|
Verified
Feature Not Available
8.6
560
|
Verified
8.6
171
|
Verified
8.7
689
|
Verified
8.9
170
|
Verified
8.9
703
|
Verified
8.2
94
8.6
429
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Feature Not Available
8.7
640
|
Verified
9.3
161
|
Verified
9.1
704
|
Verified
7.7
96
|
Verified
9.1
680
|
Verified
7.8
56
8.6
525
|
Verified
7.4
24
|
Verified
8.7
366
|
Verified
Platform
7.3
34
7.9
403
|
Verified
7.8
85
|
Verified
8.4
654
|
Verified
8.7
99
|
Verified
8.7
518
|
Verified
8.6
73
|
Verified
8.6
367
|
Verified
8.1
139
|
Verified
8.5
638
|
Verified
8.3
146
|
Verified
8.8
685
|
Verified
Channels
9.8
9
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Design
7.9
7
Not enough data
9.2
6
Not enough data
8.7
10
Not enough data
9.2
10
Not enough data
9.6
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
56
Not enough data
8.5
30
Not enough data
8.7
32
Not enough data
8.4
35
Not enough data
Support Automation
8.4
35
Not enough data
8.9
41
Not enough data
8.4
33
Not enough data
9.1
35
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.0
27
|
Verified
9.3
478
|
Verified
8.9
28
|
Verified
9.1
482
|
Verified
Feature Not Available
9.0
369
|
Verified
8.1
20
|
Verified
9.0
367
|
Verified
Feature Not Available
8.8
55
Internal Use
7.8
85
|
Verified
8.4
654
|
Verified
8.7
27
|
Verified
9.1
416
|
Verified
7.7
16
|
Verified
8.6
49
9.0
30
|
Verified
8.9
398
|
Verified
9.5
28
|
Verified
9.1
379
|
Verified
8.6
28
|
Verified
8.9
377
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.7
104
9.1
317
8.3
100
8.9
300
Feature Not Available
8.9
268
8.3
23
8.1
35
8.7
26
8.2
39
Self-Service Platform
8.7
25
8.5
39
8.6
28
8.1
40
Feature Not Available
7.2
36
8.8
26
8.6
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
54
Not enough data
9.3(won by default)
250
Not enough data
9.0(won by default)
193
Channels
Not enough data
9.3(won by default)
246
Not enough data
9.0(won by default)
230
Not enough data
9.3(won by default)
247
Not enough data
9.1(won by default)
184
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
172
Not enough data
9.0(won by default)
219
Not enough data
9.2(won by default)
217
Not enough data
9.3(won by default)
223
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and LiveAgent are categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Conversational Support and Email Management
LiveAgent is categorized as Feedback Analytics, Complaint Management, Chatbots, Knowledge Management, Social Customer Service, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.7%
Information Technology and Services
10.1%
Internet
7.8%
Marketing and Advertising
4.5%
Retail
4.3%
Other
52.5%
Information Technology and Services
12.9%
Computer Software
7.4%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.1%
Most Helpful Reviews
Help Scout
Most Helpful Favorable Review
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Most Helpful Critical Review
Emily M.
Verified User in Security and Investigations
Finding content can be challenging. The search functionality isn't the best.
LiveAgent
Most Helpful Favorable Review
Herby O.
Verified User in Philanthropy
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
Most Helpful Critical Review
Verified User in Alternative Medicine
The learning curve to use platform is a bit more cumbersome than others I've used
Danielle L.
Verified User in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Herby O.
Verified User in Philanthropy
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
Emily M.
Verified User in Security and Investigations
Finding content can be challenging. The search functionality isn't the best.
Verified User in Alternative Medicine
The learning curve to use platform is a bit more cumbersome than others I've used
Alternatives
Discussions
Why sometimes the messages are not merged by themself?
2 comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 comment
BD
Search for "Help Scout" in your device's application store.Read more
Has there been any reports of getting support from a Bot on liveagent?
2 comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
KM
The cost or value assigned to a product or service.Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 comment
TM
TicketRead more
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