Help Scout Pricing Overview
Help Scout at a glance
Pricing is based on contacts helped per month. A contact is someone who received a reply from your team or had their question resolved by the AI assistant in a given month. Multiple conversations with the same person count as one contact. Help Scout has no per-seat or AI usage fees. We earn revenue when you help customers.
| Name | Price | Features |
|---|---|---|
| Standard | $50.00Per Month | Starts with 100 contacts per month and unlimited users
|
| Plus | $75.00Per Month | Starts with 100 contacts per month and unlimited users
|
| Free | $0.00Per Month | Starts with 50 contacts per month and unlimited users
|
Help Scout pricing & plans
Top Rated Help Scout Alternatives
Help Scout Pricing Reviews
The customer support is over-the-top, amazing, above-and-beyond helpful. These are not clichés, they should be taken literally. Turing's Craft has used HelpScout for years, but now we are transitioning from a for-profit company with a fee-based service to a non-profit that will be funded by grants. Until we get the grants, we had to drop the HelpScout service-- and even though we were dropping them, they gave us tremendous help in ways that they were totally not obliged to do. So that is a real measure, don't you think? Going out of your way to help a customer that is leaving. And this has been consistent with their approach through the many years we've used them. OK that's the customer support-- the rest is all good but you can see that through their demos and trials. Review collected by and hosted on G2.com.
Absolutely nothing, that is there is nothing that I dislike about their service. Sorry. I should be able to think of something. But I can't. Review collected by and hosted on G2.com.
Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience. Review collected by and hosted on G2.com.
It's a little on the expensive side for us but the value is there - we just carefully watch the number of seats we need month to month. Review collected by and hosted on G2.com.
