The end-to-end support, the flexible tech and the customer-centricity of the team.
1. Timeline not meeting 2. lots fo follow up required Time line not meeting sometime
In a short period, the tool has been able to improve our MTTR and can do the work of one full-time analyst. The customer success team is outstanding job supporting out goals.
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes...
The end-to-end support, the flexible tech and the customer-centricity of the team.
In a short period, the tool has been able to improve our MTTR and can do the work of one full-time analyst. The customer success team is outstanding job supporting out goals.
1. Timeline not meeting 2. lots fo follow up required Time line not meeting sometime
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes...