G2 reviewers report that Microsoft Teams excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Lark. Users appreciate the platform's ability to integrate chat, video calls, and file sharing into a single interface, making collaboration seamless and efficient.
Users say that Microsoft Teams offers a robust implementation process, with many highlighting the intuitive onboarding experience. This ease of setup allows teams to quickly start using the platform without extensive training, which is a notable advantage over Lark's more complex setup.
Reviewers mention that while Lark provides a user-friendly experience, particularly with its mobile app, it struggles with the depth of features compared to Microsoft Teams. Users enjoy Lark's versatility for chat and document sharing, but some feel that it lacks the comprehensive tools available in Teams for larger organizations.
According to verified reviews, Microsoft Teams shines in its quality of support, with users frequently praising the responsiveness and helpfulness of the support team. In contrast, while Lark's support is rated positively, it does not match the level of satisfaction reported by Teams users.
G2 reviewers highlight that Microsoft Teams is particularly favored by enterprise users, who benefit from its extensive features tailored for larger teams. Meanwhile, Lark is more popular among small businesses, which may limit its appeal for larger organizations seeking a more robust solution.
Users appreciate Lark's focus on minimizing context switching, as it integrates chat, meetings, and documents effectively. However, many still find that Microsoft Teams offers a more comprehensive suite of tools that better supports complex workflows, making it a preferred choice for teams that require a high level of collaboration.
Pricing
Entry-Level Pricing
Lark
Starter
$0.00
50 Users
The essentials to get your core team up and running
Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
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