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Compare Kapture CX and Salesforce Sales Cloud

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At a Glance
Kapture CX
Kapture CX
Star Rating
(348)4.5 out of 5
Market Segments
Mid-Market (58.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plans
Salesforce Sales Cloud
Salesforce Sales Cloud
Star Rating
(25,307)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviews say that Salesforce Sales Cloud offers a robust set of features, but users report that Kapture CX excels in ease of use, with a score of 9.3 compared to Salesforce's 8.1. Reviewers mention that Kapture's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
  • Users on G2 highlight that Kapture CX has a superior ease of setup score of 9.3, while Salesforce Sales Cloud scores 7.8. Reviewers mention that Kapture's streamlined onboarding process allows businesses to get up and running quickly without extensive training.
  • Users report that Kapture CX has a higher score for meeting requirements (9.1) compared to Salesforce Sales Cloud (8.8). Reviewers mention that Kapture's customizable workflows and features align closely with their specific business needs, making it a better fit for many mid-market companies.
  • G2 users note that Kapture CX provides a higher quality of support (8.9) than Salesforce Sales Cloud (8.1). Reviewers mention that Kapture's customer service is responsive and helpful, which is crucial for businesses that rely on timely assistance.
  • Users say that Kapture CX has a more positive product direction score (9.5) compared to Salesforce Sales Cloud (8.2). Reviewers mention that Kapture is proactive in implementing user feedback into their product updates, ensuring that the software evolves to meet changing business needs.
  • Reviewers mention that while Salesforce Sales Cloud has a larger number of reviews (22,379), Kapture CX's focused user base (291 reviews) indicates a strong satisfaction level among its users, particularly in the mid-market segment where Kapture has a higher percentage of reviews (59.8%) compared to Salesforce (45.9%).
Pricing
Entry-Level Pricing
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Browse all 3 pricing plans
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Browse all 4 pricing plans
Free Trial
Kapture CX
No trial information available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.0
300
8.8
13,799
Ease of Use
9.2
300
8.2
17,779
Ease of Setup
9.2
253
7.8
8,743
Ease of Admin
8.8
110
7.9
4,445
Quality of Support
8.8
298
8.1
12,037
Has the product been a good partner in doing business?
8.9
111
8.4
4,408
Product Direction (% positive)
9.5
273
8.2
13,473
Features by Category
Not enough data
8.2
10,727
Sales Force Automation
Not enough data
8.8
9458
|
Verified
Not enough data
8.3
6391
|
Verified
Not enough data
8.7
9178
|
Verified
Not enough data
8.3
9431
|
Verified
Not enough data
8.0
7313
|
Verified
Not enough data
8.2
7604
|
Verified
Not enough data
8.0
6752
|
Verified
Not enough data
8.1
6652
|
Verified
Not enough data
8.3
7403
|
Verified
Marketing Automation
Not enough data
8.0
6664
|
Verified
Not enough data
8.1
6986
|
Verified
Not enough data
8.5
8015
|
Verified
Not enough data
7.9
5424
Customer Support
Not enough data
8.3
6809
|
Verified
Not enough data
8.1
6382
|
Verified
Not enough data
8.2
6779
|
Verified
Not enough data
8.0
5495
|
Verified
Not enough data
8.2
5985
|
Verified
Reporting & Analytics
Not enough data
8.5
8935
|
Verified
Not enough data
8.5
9122
|
Verified
Not enough data
8.2
7428
|
Verified
Mobile & Social
Not enough data
7.9
5615
|
Verified
Not enough data
7.8
5246
|
Verified
Not enough data
7.7
6095
|
Verified
Platform
Not enough data
8.5
3587
|
Verified
Not enough data
8.5
3594
|
Verified
Not enough data
8.6
3618
|
Verified
Not enough data
8.4
2895
|
Verified
Not enough data
8.5
3168
|
Verified
Not enough data
8.1
3189
|
Verified
Not enough data
8.7
3594
|
Verified
Not enough data
8.1
3023
Integration
Not enough data
8.5
2600
|
Verified
Not enough data
8.5
3054
|
Verified
Not enough data
8.5
2890
|
Verified
Generative AI
Not enough data
7.6
883
Agentic AI - CRM
Not enough data
7.9
245
Not enough data
7.9
245
Not enough data
8.2
242
Not enough data
8.0
239
Not enough data
8.0
237
Not enough data
8.1
239
Not enough data
8.2
241
Not enough data
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.6
160
Not enough data
Ticket and Case Management
9.0
106
Not enough data
8.9
104
Not enough data
8.8
101
Not enough data
8.8
99
Not enough data
8.6
99
Not enough data
8.6
99
Not enough data
8.7
98
Not enough data
8.9
100
Not enough data
Generative AI
8.4
78
Not enough data
8.4
78
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.0
41
Not enough data
8.5
41
Not enough data
Communication Channels
9.0
96
Not enough data
8.9
98
Not enough data
8.6
94
Not enough data
8.7
95
Not enough data
8.8
92
Not enough data
Platform
8.5
91
Not enough data
8.7
118
Not enough data
8.7
99
Not enough data
8.7
101
Not enough data
8.5
99
Not enough data
8.7
96
Not enough data
8.6
22
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.5
18
Not enough data
8.4
17
Not enough data
Interaction
8.3
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.7
15
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
15
Not enough data
8.6
15
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.6
15
Not enough data
8.6
15
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.8
14
Not enough data
8.6
15
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Not enough data
8.5
45
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.8
408
Lead Facilitation
Not enough data
8.6
271
Not enough data
8.8
293
Not enough data
8.8
315
Not enough data
8.6
289
Organization
Not enough data
8.9
350
Not enough data
8.8
341
Not enough data
8.8
335
Performance Analysis
Not enough data
8.4
283
Not enough data
8.8
306
Sales Analysis
Not enough data
8.4
284
Not enough data
8.8
298
Generative AI
Not enough data
8.5
123
Not enough data
8.4
123
Agentic AI - AI Sales Assistant
Not enough data
9.1
26
Not enough data
9.0
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
9.2
25
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
8.3
600
Integrated Workflows
Not enough data
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Repeatability and Reportability
Not enough data
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
AI and Automation
Not enough data
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Generative AI
Not enough data
7.4
269
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
8.9
36
Not enough data
Administration
8.8
31
Not enough data
8.9
28
Not enough data
8.6
28
Not enough data
Knowledge Management
9.1
28
Not enough data
9.3
27
Not enough data
8.5
27
Not enough data
Compliance
8.6
28
Not enough data
8.8
28
Not enough data
8.7
28
Not enough data
8.9
27
Not enough data
Customer Support
9.0
29
Not enough data
9.0
29
Not enough data
8.8
28
Not enough data
Data Security
8.7
26
Not enough data
9.0
27
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
Administration
9.0
27
Not enough data
8.9
29
Not enough data
9.1
30
Not enough data
Generative AI
8.7
21
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
Not enough data
8.9
178
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.4
85
Not enough data
Channels
9.0
75
Not enough data
8.6
71
Not enough data
8.2
73
Not enough data
Design
8.7
74
Not enough data
8.5
73
Not enough data
8.8
75
Not enough data
8.7
75
Not enough data
8.6
73
Not enough data
Generative AI
7.7
37
Not enough data
7.5
37
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
8.4
79
Not enough data
Usability
8.7
72
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Reporting
8.7
73
Not enough data
8.4
72
Not enough data
8.7
73
Not enough data
Generative AI
7.3
33
Not enough data
7.8
33
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
8.8
39
Not enough data
Responses
9.0
35
Not enough data
8.9
35
Not enough data
8.9
35
Not enough data
9.0
35
Not enough data
9.0
34
Not enough data
Platform
8.6
33
Not enough data
9.1
33
Not enough data
8.7
33
Not enough data
8.8
33
Not enough data
8.8
34
Not enough data
8.9
35
Not enough data
9.0
33
Not enough data
Generative AI
8.8
14
Not enough data
7.9
13
Not enough data
7.2
7
Not enough data
Feedback Management
7.6
7
Not enough data
6.7
7
Not enough data
7.9
7
Not enough data
Feedback Analysis
6.4
7
Not enough data
8.1
7
Not enough data
6.1
6
Not enough data
Feedback Sources
7.9
7
Not enough data
6.7
7
Not enough data
7.4
7
Not enough data
6.9
7
Not enough data
Generative AI
7.3
5
Not enough data
7.7
5
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.1
48
Not enough data
Conversational Platform
8.3
42
Not enough data
8.2
42
Not enough data
8.1
41
Not enough data
8.0
41
Not enough data
Support Automation
8.0
40
Not enough data
8.4
41
Not enough data
7.9
41
Not enough data
8.3
41
Not enough data
Generative AI
8.0
23
Not enough data
7.5
22
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
8.3
71
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
8.6
38
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
8.3
172
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
9.2
132
Not enough data
Generative AI
8.3
6
Not enough data
7.5
6
Not enough data
6.4
6
Not enough data
Communication
9.9
27
Not enough data
9.9
28
Not enough data
9.8
28
Not enough data
9.3
27
Not enough data
9.7
25
Not enough data
Internal Use
8.7
118
Not enough data
9.9
27
Not enough data
9.3
28
Not enough data
9.4
26
Not enough data
9.9
28
Not enough data
9.8
27
Not enough data
8.6
74
Not enough data
Generative AI
8.6
48
Not enough data
Self-Service Experience
8.9
65
Not enough data
8.5
63
Not enough data
8.5
61
Not enough data
8.3
60
Not enough data
8.7
62
Not enough data
Self-Service Platform
8.6
62
Not enough data
8.6
59
Not enough data
8.5
60
Not enough data
8.7
58
Not enough data
Agentic AI - Customer Self-Service
8.7
20
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.5
20
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.7
55
Not enough data
Generative AI
8.7
39
Not enough data
8.7
39
Not enough data
Process
Feature Not Available
Not enough data
8.8
51
Not enough data
8.4
48
Not enough data
Channels
9.0
51
Not enough data
8.8
52
Not enough data
8.4
47
Not enough data
8.9
47
Not enough data
9.0
47
Not enough data
Insight
8.6
50
Not enough data
8.6
51
Not enough data
8.5
45
Not enough data
8.9
49
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
7.4
7
Not enough data
Generative AI
7.5
6
Not enough data
7.2
6
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Field Service ManagementHide 18 FeaturesShow 18 Features
8.5
20
Not enough data
Generative AI
7.3
8
Not enough data
7.7
8
Not enough data
Before the Job
7.8
15
Not enough data
8.5
11
Not enough data
8.6
15
Not enough data
8.6
16
Not enough data
On the Job
9.4
13
Not enough data
7.9
15
Not enough data
9.1
11
Not enough data
8.2
13
Not enough data
8.8
14
Not enough data
After the Job
9.0
16
Not enough data
8.7
14
Not enough data
9.2
10
Not enough data
8.9
11
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
187
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Not enough data
8.5
499
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
Not enough data
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Discovery
Not enough data
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Management
Not enough data
8.5
419
Not enough data
8.7
437
Platform
Not enough data
8.6
429
Not enough data
8.6
429
Sales Performance ManagementHide 14 FeaturesShow 14 Features
Not enough data
8.5
674
Agentic AI - Sales Performance Management
Not enough data
8.4
75
Not enough data
8.6
75
Not enough data
8.5
76
Incentives
Not enough data
8.2
440
Not enough data
8.4
503
Not enough data
8.0
438
Not enough data
8.6
515
Personalization
Not enough data
8.6
484
Not enough data
8.8
561
Not enough data
8.9
593
Not enough data
8.6
538
Administrative
Not enough data
8.7
566
Not enough data
8.5
529
Not enough data
8.4
510
Not enough data
8.4
704
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Not enough data
8.5
1,182
Agentic AI - Sales Analytics
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Data Sourcing
Not enough data
8.5
967
Not enough data
8.7
998
Not enough data
8.3
902
Not enough data
8.7
1029
Not enough data
8.6
962
Predictive Analytics
Not enough data
8.4
944
Not enough data
8.6
957
Not enough data
8.1
855
Not enough data
8.3
895
Sales Management
Not enough data
8.7
984
Not enough data
8.1
858
Not enough data
8.6
979
Not enough data
8.8
1047
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.6
215
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
8.7
308
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Not enough data
8.4
435
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
8.7
36
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.2
30
Not enough data
8.8
31
Not enough data
8.4
30
Not enough data
8.3
31
Not enough data
8.3
31
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.8
31
Not enough data
8.2
31
Not enough data
8.8
30
Not enough data
8.6
30
Not enough data
Automation
8.8
31
Not enough data
8.6
31
Not enough data
8.9
31
Not enough data
Autonomy
8.6
31
Not enough data
8.5
31
Not enough data
8.7
31
Not enough data
8.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Kapture CX
Kapture CX
Small-Business(50 or fewer emp.)
26.5%
Mid-Market(51-1000 emp.)
58.7%
Enterprise(> 1000 emp.)
14.8%
Salesforce Sales Cloud
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
20.5%
Mid-Market(51-1000 emp.)
45.9%
Enterprise(> 1000 emp.)
33.6%
Reviewers' Industry
Kapture CX
Kapture CX
Consumer Services
14.2%
Pharmaceuticals
7.9%
Health, Wellness and Fitness
6.9%
Computer Software
6.9%
Telecommunications
6.0%
Other
58.0%
Salesforce Sales Cloud
Salesforce Sales Cloud
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Alternatives
Kapture CX
Kapture CX Alternatives
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Freshdesk
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FreshChat
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Salesforce Sales Cloud
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Outreach
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Discussions
Kapture CX
Kapture CX Discussions
What is CRM and its functions?
3 Comments
Priyanshu  C.
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
Kapture C.
KC
Hi Lowin, Thanks for your query You can configure and customize the platform but you cannot customize the User Interface. Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
Estelle N.
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
Salesforce Sales Cloud
Salesforce Sales Cloud Discussions
When do you need a CRM?
11 Comments
Mohammad Fahad A.
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post! Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
Anamika S.
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
Manoj M.
MM
1. Customer Management, 2. Employee Day to Day Activity tracking, 3. Make your business process smooth 4. Automated workflow 5. Validated workflow...Read more