Compare Jira and Smartsheet 
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$9.00 1 user Per Month
Jira
Star Rating
(7,687)4.3 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSmartsheet
Star Rating
(21,626)4.4 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsheet excels in collaboration features, with users appreciating its real-time updates and the ability to easily drag and drop rows for reordering tasks. This flexibility makes it a favorite for those looking to keep their projects organized amidst chaos.
- Users say that Jira stands out for its robust task organization, particularly for managing bugs and sprints. Reviewers highlight its customizable workflows, which allow teams to efficiently move tasks through various stages, enhancing overall project tracking.
- According to verified reviews, Smartsheet is praised for its intuitive dashboards and reporting capabilities, which help users share progress with stakeholders effectively. This feature is particularly beneficial for project tracking and task management, making it easier for teams to align on goals.
- Reviewers mention that while Jira is effective for tracking bugs, it can sometimes feel overwhelming due to its complexity. Users have noted that the learning curve can be steep, especially for those new to project management tools.
- G2 reviewers highlight that Smartsheet's ease of setup is a significant advantage, with many users finding the onboarding process straightforward. This contrasts with Jira, where some users have expressed challenges in configuring the tool to meet their specific workflow needs.
- Users report that both tools offer strong support, but Smartsheet's user-friendly interface and flexibility in creating detailed workflows give it an edge for teams that prioritize ease of use and adaptability in their project management processes.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Smartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
Free Trial
Jira
Free Trial is available
Smartsheet
Free Trial is available
Ratings
Meets Requirements
8.9
6,241
8.5
18,231
Ease of Use
8.1
6,320
8.4
18,477
Ease of Setup
8.0
2,515
8.3
10,250
Ease of Admin
7.7
1,638
8.5
7,688
Quality of Support
8.3
4,898
8.3
14,113
Has the product been a good partner in doing business?
8.6
1,500
8.6
7,138
Product Direction (% positive)
8.4
6,042
8.6
17,711
Features by Category
Tasks
9.3
676
8.7
10087
|
Verified
9.0
625
8.8
10092
|
Verified
9.1
649
8.5
9807
|
Verified
8.8
606
8.4
9485
|
Verified
8.5
570
8.1
9285
|
Verified
8.2
558
Feature Not Available
8.5
582
8.1
9352
|
Verified
8.4
506
8.0
8811
|
Verified
Projects
8.9
600
8.6
9311
|
Verified
8.7
549
8.3
8641
|
Verified
8.2
528
8.2
8758
|
Verified
8.4
538
8.0
8677
|
Verified
8.6
550
8.2
8858
|
Verified
7.7
473
7.6
7608
|
Verified
9.2
596
8.0
8312
|
Verified
8.3
524
8.1
8878
|
Verified
8.0
460
7.8
7848
|
Verified
8.1
482
7.6
7452
|
Verified
8.6
545
7.6
7268
|
Verified
Resource Management
8.3
502
7.6
7748
|
Verified
8.3
526
7.6
7815
|
Verified
8.4
510
8.1
8455
|
Verified
Project Monitoring
8.4
501
7.8
7461
|
Verified
8.4
511
7.7
7569
|
Verified
8.8
568
8.2
8649
|
Verified
Generative AI
7.4
440
6.0
3064
7.5
439
6.1
3048
Agentic AI - Project Management
7.4
307
5.6
927
7.7
307
5.9
926
7.9
336
5.7
928
7.6
305
5.7
917
7.6
310
5.7
916
7.4
306
5.6
913
7.9
320
5.8
917
Portfolio Management
Not enough data
7.9
4816
Not enough data
8.5
5523
Not enough data
8.0
5002
Not enough data
7.7
4606
Project Management
Not enough data
8.2
5423
Not enough data
8.3
5500
Not enough data
7.7
4628
Resource Management
Not enough data
7.8
4757
Not enough data
7.8
4827
Not enough data
7.9
4777
Data & Analytics
Not enough data
8.0
4990
Not enough data
8.0
5167
Not enough data
8.1
5079
Not enough data
7.5
4449
Strategy - Project and Portfolio Management
Not enough data
6.7
2052
Not enough data
7.6
2084
Not enough data
7.9
2062
Not enough data
7.6
2059
Not enough data
7.8
2054
Not enough data
7.6
2054
Not enough data
7.2
2035
Not enough data
7.6
2048
Not enough data
7.5
2037
Not enough data
7.8
2042
Setup
Not enough data
8.3
5161
Not enough data
Feature Not Available
Not enough data
8.1
5025
Not enough data
8.5
5400
Management
Not enough data
Feature Not Available
Not enough data
8.1
4658
Not enough data
7.5
4368
Generative AI
Not enough data
6.3
1818
Agentic AI - Workflow Management
Not enough data
5.9
407
Not enough data
5.9
408
Not enough data
5.9
405
Not enough data
5.9
400
Not enough data
5.9
399
Not enough data
5.9
401
Not enough data
6.2
404
Bug Reporting
8.8
1779
Not enough data
8.8
1732
Not enough data
8.9
1820
Not enough data
Bug Monitoring
8.6
1724
Not enough data
8.9
1839
Not enough data
8.8
1703
Not enough data
Agentic AI - Bug Tracking
7.6
252
Not enough data
7.7
255
Not enough data
7.6
254
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.3
1038
Not enough data
8.7
1228
Not enough data
8.5
1169
Not enough data
8.0
1006
Not enough data
8.6
1167
Not enough data
8.7
1193
Content Planning
Not enough data
8.6
1185
Not enough data
8.9
1238
Not enough data
8.6
1118
Marketing Campaign Performance
Not enough data
8.0
882
Not enough data
8.4
1033
Agentic AI - Marketing Calendar
Not enough data
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Other Features
Not enough data
7.9
987
Not enough data
8.3
1015
Task Creation
Not enough data
8.7
7316
Not enough data
8.8
7400
Not enough data
8.3
6929
Not enough data
7.8
6119
Task Management
Not enough data
8.5
7072
Not enough data
8.5
6980
Not enough data
8.1
6640
Not enough data
8.2
6467
Generative AI
Not enough data
6.2
2415
Not enough data
6.2
2417
Automation
Not enough data
8.5
4254
Not enough data
8.3
4208
Not enough data
8.1
3942
Administration
Not enough data
8.2
4105
Not enough data
8.1
3886
Not enough data
8.8
4105
Project management
Not enough data
8.7
4171
Not enough data
8.2
3897
Not enough data
8.6
4182
Not enough data
8.3
4031
Not enough data
8.4
3952
Not enough data
8.0
3626
Not enough data
8.3
4070
Workload
Not enough data
8.0
3698
Not enough data
8.3
3939
Not enough data
8.0
3741
Not enough data
7.9
3556
Communication & Collaboration
Not enough data
8.1
3725
Not enough data
8.3
3921
Not enough data
8.8
4119
Cost Management
Not enough data
7.7
3431
Not enough data
7.8
3423
Not enough data
7.5
3234
Integration
Not enough data
7.4
3276
Not enough data
7.4
3326
Not enough data
7.4
3358
Generative AI
Not enough data
6.5
1655
Not enough data
6.5
1661
Agentic AI - Work Management
Not enough data
5.8
364
Not enough data
6.0
362
Not enough data
5.8
362
Not enough data
5.9
360
Communication
Not enough data
7.2
5666
Not enough data
7.6
6049
Not enough data
7.5
5806
Not enough data
7.7
5832
Not enough data
Feature Not Available
Content & Documents
Not enough data
8.4
7189
Not enough data
8.4
7129
Not enough data
8.0
6874
Not enough data
7.8
6099
Controls
Not enough data
8.0
6472
Not enough data
7.6
5490
Not enough data
8.2
6806
Not enough data
Feature Not Available
Not enough data
7.9
6087
Project Management
Not enough data
8.8
7429
Not enough data
8.7
7303
Not enough data
8.6
7168
Not enough data
7.9
6151
Remote Collaboration
Not enough data
8.4
6563
Not enough data
8.5
6742
Not enough data
8.4
6632
Not enough data
Feature Not Available
Generative AI
Not enough data
6.3
2274
Not enough data
6.3
2278
Agentic AI - Project Collaboration
Not enough data
5.7
428
Not enough data
5.6
430
Responses
9.5
36
Not enough data
9.4
36
Not enough data
9.4
36
Not enough data
Automation - AI Agents
8.9
35
Not enough data
9.1
34
Not enough data
9.0
35
Not enough data
9.4
36
Not enough data
9.3
35
Not enough data
Platform
9.4
36
Not enough data
9.5
41
Not enough data
9.3
37
Not enough data
Autonomy - AI Agents
9.0
35
Not enough data
9.1
35
Not enough data
9.2
35
Not enough data
9.1
35
Not enough data
Generative AI
9.1
39
Not enough data
9.2
36
Not enough data
Strategic Planning - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Strategic Management - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Strategic Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.4
2681
Not enough data
8.2
2532
Not enough data
8.1
2437
Not enough data
Planning
8.7
3162
Not enough data
8.8
3273
Not enough data
8.8
3057
Not enough data
8.7
3235
Not enough data
8.3
2661
Not enough data
Workflow Management
8.6
3030
Not enough data
8.9
3480
Not enough data
7.9
2268
Not enough data
8.4
2504
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Smartsheet are categorized as Project Management
Unique Categories
Smartsheet is categorized as Work Management, Project Collaboration, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management, Project and Portfolio Management, Task Management, and Strategic Portfolio Management
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer Software
23.6%
Financial Services
4.7%
Marketing and Advertising
4.1%
Internet
4.1%
Other
39.7%
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Marketing and Advertising
4.6%
Computer Software
4.6%
Other
70.7%
Discussions
Is Jira a good tool?
12 Comments
MN
Yes, it is. It's good for having an area to house all tasks required for a scope of work. Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
9 Comments
SN
With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum...Read more
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
MT
This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
