When assessing the two solutions, reviewers found USU (formerly Aspera) easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Ivanti Neurons for ITAM.
Good features. Reliable. Good insights from data. Process optimization
Cherwell ITSM updgrades tend to break, we currently tried upgrading it and it broke causing our AD link between Cherwell to be disconnected. Cherwell ITSM is slow and tends to take long to load tasks. The user interface on Cherwell ITSM is very...
There are a ton of features that are available to manage users, application areas, and documents.
The engineering department seems short-staffed, they have been unable to resolve issues we have presented to them.
Good features. Reliable. Good insights from data. Process optimization
There are a ton of features that are available to manage users, application areas, and documents.
Cherwell ITSM updgrades tend to break, we currently tried upgrading it and it broke causing our AD link between Cherwell to be disconnected. Cherwell ITSM is slow and tends to take long to load tasks. The user interface on Cherwell ITSM is very...
The engineering department seems short-staffed, they have been unable to resolve issues we have presented to them.