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Compare ISL Online and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$16.90
$0 1 Remote Support Technician and 5 Unattended Computers
ISL Online
Star Rating
(544)4.6 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansZoho Assist
Star Rating
(626)4.6 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ISL Online. Users appreciate its user-friendly interface and the ability to quickly assist clients, often highlighting how they can connect to unattended machines in mere seconds.
- According to verified reviews, both products have similar star ratings, but Zoho Assist stands out with a much larger volume of recent reviews, indicating a more active user base and up-to-date feedback. Users frequently mention the powerful features of Zoho Assist, such as file transfer and multi-monitor navigation, which work seamlessly without unnecessary complexity.
- Users say that Zoho Assist offers a more comprehensive free tier, allowing one remote support technician and five unattended computers at no cost, while ISL Online's entry-level pricing is considerably higher. This makes Zoho Assist a more attractive option for small businesses looking to manage costs effectively.
- Reviewers mention that while ISL Online is praised for its simplicity and ease of use, particularly for clients who do not need to install software, Zoho Assist provides a more robust set of features that enhance the support experience, such as session recording and unattended access.
- According to user feedback, Zoho Assist's setup process is often described as intuitive and unobtrusive, allowing users to get started quickly. In contrast, some ISL Online users have noted that while it is easy to implement, it may lack the depth of features that more complex support scenarios require.
- G2 reviewers highlight that while ISL Online has a strong focus on compliance and multi-platform support, Zoho Assist balances powerful capabilities with simplicity, making it a preferred choice for users who need both efficiency and effectiveness in their remote support tasks.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ISL Online
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
8.9
457
9.2
517
Ease of Use
9.3
490
9.3
527
Ease of Setup
9.1
428
9.3
443
Ease of Admin
9.0
376
9.3
393
Quality of Support
9.1
422
8.9
436
Has the product been a good partner in doing business?
9.0
359
9.2
380
Product Direction (% positive)
9.3
457
9.3
511
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
46
Not enough data
6.9
44
Not enough data
8.4
45
Not enough data
7.8
44
Conferencing Options
Not enough data
7.8
45
Not enough data
7.4
47
Not enough data
7.3
47
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
339
9.2
194
8.6
338
8.5
192
8.3
315
8.3
174
8.8
337
9.3
196
8.7
317
8.5
177
8.8
329
8.6
181
Maintenance
8.8
326
8.6
180
7.8
288
8.2
163
Communication
7.7
313
8.5
177
6.9
276
7.3
147
6.9
271
7.1
147
7.8
290
7.8
148
Security
8.2
291
8.7
156
8.4
295
8.7
153
Device Support
7.7
301
8.3
162
8.3
313
8.9
174
8.3
310
8.8
167
Performance
8.0
292
8.4
159
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.7
247
Feature Not Available
8.2
228
8.3
189
8.1
232
8.1
190
8.3
229
8.1
173
8.6
231
8.1
173
8.7
261
9.2
218
8.6
254
8.5
203
Platform
8.5
245
8.7
199
7.9
239
8.3
187
8.1
228
Feature Not Available
9.1
254
9.2
211
Security
7.7
201
Feature Not Available
8.2
221
Feature Not Available
8.2
216
8.3
161
Categories
Categories
Shared Categories
ISL Online and Zoho Assist are categorized as Remote Support and Remote Desktop
Unique Categories
ISL Online has no unique categories
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.5%
Computer & Network Security
14.3%
Consulting
9.9%
Computer Software
8.4%
Computer Networking
3.6%
Other
47.3%
Information Technology and Services
26.2%
Computer & Network Security
7.3%
Computer Software
6.1%
Computer Networking
2.6%
Retail
2.4%
Other
55.4%
Alternatives
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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