Compare Intercom and Trengo 
At a Glance
Market Segments
Small-Business (59.1% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
€125.00 5 User Per Month
Intercom
Star Rating
(3,364)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansTrengo
Star Rating
(231)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Entry-Level Pricing
€125.00 5 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, while Trengo's live chat functionality received a lower score of 8.1. Reviewers mention that Intercom's chat interface is more intuitive and responsive, enhancing customer engagement.
- Reviewers mention that Intercom's Ticket Creation User Experience is rated at 8.7, compared to Trengo's 8.3. Users on G2 appreciate the streamlined process in Intercom, which allows for quicker ticket generation and better organization of customer inquiries.
- G2 users highlight that Intercom's Response Automation feature, rated at 8.5, is superior to Trengo's 7.9. Reviewers say that Intercom's automation capabilities allow for more personalized customer interactions, which can significantly improve response times.
- Users report that Trengo shines in Quality of Support, with a score of 8.8, slightly higher than Intercom's 8.7. Reviewers mention that Trengo's support team is more accessible and responsive, making it easier for users to resolve issues quickly.
- Reviewers mention that Intercom's Multi-Channel Coverage is rated at 8.8, while Trengo's is slightly lower at 8.5. Users on G2 appreciate Intercom's ability to integrate various communication channels seamlessly, enhancing the overall customer experience.
- Users say that Intercom's Customization Interface is rated at 8.5, which is more favorable than Trengo's 7.6. Reviewers report that Intercom offers more flexibility in tailoring the software to meet specific business needs, making it a preferred choice for many users.
Featured Products
Sponsored
Helpjuice
(179)
Help Desk
Visit Website
Sponsored
Synthflow
(385)
Help Desk
Visit Website
Sponsored
Crescendo.ai
(0)
Help Desk
Visit Website
Pricing
Entry-Level Pricing
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Trengo
Essentials
€125.00
5 User Per Month
Combine all your customer conversations into a single platform.
- Multichannel Inbox
- Up to 10 users
- All communication channels (excl. Voice)
Free Trial
Intercom
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.8
2,543
8.2
200
Ease of Use
8.9
2,571
8.6
204
Ease of Setup
8.5
1,210
8.2
146
Ease of Admin
8.7
1,150
8.3
135
Quality of Support
8.7
2,444
8.8
204
Has the product been a good partner in doing business?
8.8
1,150
8.8
136
Product Direction (% positive)
8.8
2,395
9.0
206
Features by Category
Ticket and Case Management
8.7
1000
|
Verified
8.4
29
8.8
1018
|
Verified
8.2
29
8.7
993
|
Verified
8.3
28
8.6
1041
|
Verified
7.9
29
8.4
582
|
Verified
6.7
24
8.9
1039
|
Verified
7.7
25
8.8
962
|
Verified
8.2
29
8.6
863
|
Verified
8.1
28
Generative AI
8.3
160
7.0
14
8.2
162
7.0
14
Communication Channels
9.0
793
|
Verified
Feature Not Available
8.8
993
|
Verified
8.1
30
9.4
1165
|
Verified
7.7
30
8.4
718
8.0
29
7.7
433
6.8
24
Platform
8.3
602
|
Verified
6.7
31
8.3
1101
|
Verified
7.6
68
|
Verified
8.8
706
|
Verified
8.0
32
8.7
672
|
Verified
7.8
29
8.1
900
|
Verified
7.2
32
8.1
903
|
Verified
7.6
31
Messenger
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Not enough data
Channels
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Not enough data
Customers
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
Not enough data
User Analysis
8.6
137
Not enough data
8.3
154
Not enough data
User Support
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Not enough data
Walkthrough Type
8.9
133
Not enough data
9.0
144
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Channels
8.8
187
8.5
82
8.4
178
7.5
69
7.6
168
6.8
69
Design
8.6
183
7.6
71
8.5
185
6.9
66
8.8
191
7.7
77
8.8
182
7.7
75
8.8
176
7.7
69
Generative AI
Feature Not Available
6.0
54
Feature Not Available
6.0
52
Inbox Tools
Not enough data
8.7
23
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Not enough data
Automation - AI Agents
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Not enough data
Platform
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Not enough data
Autonomy - AI Agents
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Not enough data
Generative AI
Feature Not Available
Not enough data
9.0
30
Not enough data
Responses
8.8
510
Not enough data
8.8
501
Not enough data
9.1
499
Not enough data
8.9
475
Not enough data
8.7
399
Not enough data
Platform
9.5
526
Not enough data
8.9
499
Not enough data
8.8
495
Not enough data
8.7
478
Not enough data
8.5
339
Not enough data
8.9
445
Not enough data
8.9
501
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
63
Not enough data
Conversational Platform
8.7
984
7.9
41
8.7
763
7.8
37
8.8
785
7.0
34
9.0
707
7.5
35
Support Automation
8.7
788
7.3
34
8.7
828
7.3
33
8.6
446
7.2
31
8.8
736
7.2
36
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Sorting & Filtering
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
6.7
5
Integrations
Not enough data
6.3
5
Not enough data
5.7
5
Not enough data
5.3
5
Time Management
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
6.0
5
Generative AI
Not enough data
5.3
5
Not enough data
4.7
5
Not enough data
5.7
5
Customer Support
8.8
100
7.2
10
8.0
91
5.5
10
9.2
102
7.0
10
Automation
8.7
100
6.8
10
8.6
105
7.5
10
8.7
97
6.8
10
Artificial Intelligence
8.7
99
7.2
10
8.9
97
7.2
10
8.5
99
6.5
10
Generative AI
8.4
193
6.4
23
8.4
192
6.3
22
Feature Not Available
5.9
23
Communication
9.3
1322
|
Verified
8.1
45
|
Verified
8.9
1330
|
Verified
7.9
53
|
Verified
8.8
1079
|
Verified
7.6
36
9.2
1243
|
Verified
8.0
38
|
Verified
8.6
487
7.4
31
Internal Use
8.3
1101
|
Verified
7.6
68
|
Verified
8.8
985
|
Verified
7.8
46
|
Verified
8.4
937
|
Verified
7.5
36
8.7
1134
|
Verified
7.5
41
|
Verified
9.0
1208
|
Verified
8.7
52
|
Verified
8.6
1176
|
Verified
7.6
51
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
9.0
570
7.4
30
9.0
569
7.3
29
Feature Not Available
Feature Not Available
8.3
409
7.6
26
8.5
455
7.8
26
Self-Service Platform
8.7
452
7.9
29
8.8
457
8.0
31
8.3
394
6.9
25
8.8
441
7.5
29
Generative AI
Feature Not Available
6.2(won by default)
20
Feature Not Available
6.2(won by default)
20
Process
9.3(won by 0.7)
77
8.6
34
9.0(won by 0.4)
74
8.6
33
9.6(won by 1.9)
77
7.7
26
Channels
9.5(won by 0.8)
77
8.7
40
8.8(won by 0.2)
76
8.6
38
9.5(won by 1.4)
80
8.1
36
8.5(won by 2.8)
70
5.7
31
8.8(won by 0.9)
72
7.9
33
Insight
9.2(won by 1.9)
75
7.3
25
9.3(won by 1.7)
76
7.6
32
8.9(won by 1.7)
72
7.2
27
9.4(won by 1.7)
72
7.7
30
Generative AI
Feature Not Available
6.4
11
Feature Not Available
6.4
11
Categories
Categories
Shared Categories
Intercom and Trengo are categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Intercom is categorized as AI Agents, Digital Adoption Platform, Conversational Marketing, and Chatbots
Trengo is categorized as Email Management, Email Client, Conversation Intelligence, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Leisure, Travel & Tourism
6.5%
Apparel & Fashion
5.7%
Retail
5.2%
Consumer Services
5.2%
Marketing and Advertising
4.3%
Other
73.0%
Most Helpful Reviews
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Trengo
Most Helpful Favorable Review
Marlieke E.
Verified User in Consumer Goods
Outstandig support, super friendly and professional. The software is very easy to set up and use. We used Zendesk before and we found that software to be too technical, Trengo is so much easier to use!
Most Helpful Critical Review
Verified User in Leisure, Travel & Tourism
It is really diffucult to setup, use and get used to. I hate that you cannot start a whatsapp conversation without a template and the fact that after 24 hours the conversation needs to be restarted. You cannot see emojiis, or reply to messages. There...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Marlieke E.
Verified User in Consumer Goods
Outstandig support, super friendly and professional. The software is very easy to set up and use. We used Zendesk before and we found that software to be too technical, Trengo is so much easier to use!
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Leisure, Travel & Tourism
It is really diffucult to setup, use and get used to. I hate that you cannot start a whatsapp conversation without a template and the fact that after 24 hours the conversation needs to be restarted. You cannot see emojiis, or reply to messages. There...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Trengo has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
