Compare InsideSales and Outreach 
At a Glance
Market Segments
Enterprise (48.4% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
InsideSales
Star Rating
(618)4.5 out of 5
Market Segments
Enterprise (48.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InsideSalesOutreach
Star Rating
(3,455)4.3 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Outreach excels in its Email Tracking/Automation feature, scoring 9.1, which allows users to efficiently manage their email campaigns. In contrast, InsideSales received a score of 9.0, indicating it is also strong but slightly less favored in this area.
- Users report that InsideSales shines with its Customer-facing Chatbot, achieving a remarkable score of 9.4, which enhances lead engagement. Outreach, however, scored only 6.7 in this category, suggesting it may lack in providing a robust chatbot experience.
- G2 users highlight the superior Quality of Support from InsideSales, with a score of 9.1, compared to Outreach's 8.3. This indicates that users find InsideSales more responsive and helpful when issues arise.
- Users on G2 note that InsideSales offers better Lead Follow-up capabilities, scoring 9.4, which is crucial for maintaining engagement with potential clients. Outreach scored 8.3, showing it may not be as effective in this critical area.
- Reviewers say that Outreach has a strong Task Management feature with a score of 8.8, but InsideSales outperforms it with a score of 9.1, indicating a more streamlined approach to managing tasks and workflows.
- Users report that InsideSales provides a more comprehensive Pipeline Management experience, scoring 9.4, while Outreach scored 7.9. This suggests that InsideSales may offer better tools for tracking and managing sales opportunities.
Featured Products
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Pricing
Entry-Level Pricing
InsideSales
No pricing availableOutreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
InsideSales
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
8.9
487
8.7
2,602
Ease of Use
8.9
491
8.3
2,618
Ease of Setup
8.4
94
7.6
789
Ease of Admin
8.4
96
7.8
762
Quality of Support
9.1
479
8.3
2,371
Has the product been a good partner in doing business?
9.2
92
8.5
748
Product Direction (% positive)
9.0
473
8.5
2,432
Features by Category
Data Availability
8.8
94
Not enough data
8.6
92
Not enough data
8.4
77
|
Verified
Not enough data
Not enough data
Not enough data
Data Accuracy
8.5
85
Not enough data
8.5
81
Not enough data
Not enough data
Not enough data
Platform
8.7
22
Not enough data
8.2
29
|
Verified
Not enough data
8.8
31
Not enough data
8.3
29
|
Verified
Not enough data
Not enough data
Not enough data
9.1
23
Not enough data
Features
8.6
67
Not enough data
9.1
89
Not enough data
8.4
73
Not enough data
8.7
77
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.9
83
|
Verified
Not enough data
Lead Facilitation
9.4
8
6.7
26
8.7
21
7.6
30
9.4
27
8.3
32
9.4
20
8.3
34
Organization
9.4
24
7.9
29
9.4
27
8.0
31
9.1
18
8.2
29
Performance Analysis
8.9
17
7.5
34
9.1
25
8.2
37
Sales Analysis
9.4
13
7.5
33
9.0
18
7.9
34
Generative AI
Feature Not Available
7.8
21
Feature Not Available
7.5
20
Integrated Workflows
9.1
225
|
Verified
8.8
961
|
Verified
9.0
228
|
Verified
9.1
1010
|
Verified
9.0
228
8.4
822
|
Verified
8.8
173
|
Verified
8.3
753
|
Verified
9.1
219
|
Verified
8.5
960
|
Verified
8.9
19
8.6
356
8.6
11
8.3
306
Repeatability and Reportability
8.9
197
|
Verified
8.4
817
|
Verified
9.1
209
|
Verified
8.6
898
|
Verified
9.1
200
|
Verified
8.5
878
|
Verified
8.7
175
|
Verified
7.8
727
|
Verified
8.2
15
7.1
272
AI and Automation
8.8
20
7.9
298
8.4
17
7.4
267
8.7
17
7.7
307
8.9
15
7.3
258
8.2
15
7.0
252
Generative AI
Feature Not Available
6.6
100
Call Analytics
Not enough data
8.4
119
Not enough data
7.9
100
Not enough data
8.0
107
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
87
Not enough data
7.9
91
Generative AI
Not enough data
7.6
32
Revenue Sourcing and Forecasting
Not enough data
7.3
49
Not enough data
7.9
58
Not enough data
8.3
77
Not enough data
8.1
51
Not enough data
7.8
57
Not enough data
8.0
19
Not enough data
8.0
20
CRM Data Enrichment
Not enough data
8.7
90
Not enough data
8.8
99
Not enough data
8.3
72
Not enough data
Feature Not Available
Not enough data
8.3
20
Account Management
Not enough data
7.9
67
Not enough data
7.8
68
Not enough data
8.1
68
Not enough data
8.6
78
Not enough data
8.0
22
Not enough data
8.0
19
Generative AI
Not enough data
6.8
32
Data Sourcing
8.9
131
7.9
140
9.0
124
7.9
155
9.0
107
Feature Not Available
8.9
156
8.2
169
8.7
127
7.7
149
Predictive Analytics
8.6
135
7.4
123
8.7
114
7.5
117
8.5
99
7.1
108
8.8
112
7.4
116
Sales Management
8.9
128
8.0
131
8.8
153
Feature Not Available
8.9
150
7.8
146
9.1
183
8.8
171
Training
Not enough data
8.4
191
|
Verified
Not enough data
8.2
190
|
Verified
Not enough data
8.3
173
|
Verified
Not enough data
8.0
136
|
Verified
Feedback
Not enough data
8.3
159
|
Verified
Not enough data
8.2
156
|
Verified
Not enough data
8.2
135
Not enough data
8.4
168
|
Verified
Not enough data
8.5
186
|
Verified
Not enough data
8.3
185
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
6.8
17
Calling
8.9
291
8.5
784
8.9
312
7.9
878
9.1
322
8.4
1004
9.3
372
8.8
1063
Contacts
8.9
333
8.6
1119
8.8
309
8.0
959
8.8
308
8.4
1039
Insights
8.9
341
8.3
1068
|
Verified
8.7
303
8.4
1026
8.9
254
7.8
571
9.0
309
9.1
1166
8.7
308
8.1
1013
Analytics
9.1
175
8.8
1408
9.1
169
8.4
1349
9.2
171
Feature Not Available
Customizations
9.2
186
8.8
1375
9.3
174
8.9
1401
9.3
180
8.5
1376
8.9
155
8.3
1027
9.3
184
9.0
1418
Generative AI
Feature Not Available
6.9
138
Incentives
8.1
16
7.6
182
8.2
19
8.3
223
|
Verified
6.3
8
7.2
155
|
Verified
8.8
25
|
Verified
8.4
235
|
Verified
Personalization
8.3
17
|
Verified
8.3
254
|
Verified
8.3
17
|
Verified
7.9
261
|
Verified
8.8
23
|
Verified
8.3
313
|
Verified
8.3
18
8.1
218
|
Verified
Administrative
9.2
28
|
Verified
8.7
297
|
Verified
9.1
18
|
Verified
8.4
249
|
Verified
8.8
18
8.5
255
Categories
Categories
Shared Categories
InsideSales and Outreach are categorized as Sales Engagement, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, and AI Sales Assistant
Unique Categories
InsideSales is categorized as Sales Intelligence and SAP Store
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, and Sales Acceleration Platforms
Reviews
Reviewers' Company Size
InsideSales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
16.0%
Marketing and Advertising
12.9%
Telecommunications
6.9%
Financial Services
5.6%
Other
35.8%
Computer Software
37.1%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.1%
Other
27.9%
Most Helpful Reviews
InsideSales
Most Helpful Favorable Review
Skyler C.
Verified User in Computer Software
What I like best about playbooks is click to dial and click to email. This saves a significant amount of my time because I do not have to manually dial or copy and paste emails. Additionally, Playbooks automatically logs my activity into either the account...
Most Helpful Critical Review
Verified User in Computer Software
Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not...
Outreach
Most Helpful Favorable Review
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Most Helpful Critical Review
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Skyler C.
Verified User in Computer Software
What I like best about playbooks is click to dial and click to email. This saves a significant amount of my time because I do not have to manually dial or copy and paste emails. Additionally, Playbooks automatically logs my activity into either the account...
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Verified User in Computer Software
Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not...
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Discussions
Is Playbooks Salesforce lightning ready?
1 comment
Official Response from InsideSales
Yes, Playbooks works seamlessly with Salesforce lightning. Read more
Does Playbooks work with the Microsoft Dynamics cloud solution?
1 comment
Official Response from InsideSales
Yes, Playbooks works with the cloud Microsoft Dynamics CRM. Read more
Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?
1 comment
MP
Plays are written by users with permission, not by playbooksRead more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 comments
IS
We also used it for hiring workflow.Read more
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