Compare HubSpot Service Hub and Intercom 
At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
$39.00 1 Seat Per Month
HubSpot Service Hub
Star Rating
(2,500)4.4 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansIntercom
Star Rating
(3,327)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while HubSpot Service Hub follows closely with a score of 8.6. Reviewers mention that Intercom's live chat is intuitive and responsive, making it a preferred choice for real-time customer engagement.
- Reviewers mention that Intercom's ticket creation user experience is rated at 8.7, slightly higher than HubSpot's 8.5. Users on G2 appreciate Intercom's streamlined ticketing process, which allows for quicker resolution times and better organization of customer inquiries.
- G2 users highlight that HubSpot Service Hub offers superior quality of support, with a score of 8.8 compared to Intercom's 8.7. Reviewers say that HubSpot's support team is more accessible and provides comprehensive resources, enhancing the overall user experience.
- Users say that Intercom's automation features, particularly in customer interaction automation, are rated at 9.4, showcasing its strength in automating responses and workflows. In contrast, HubSpot's automation features, while effective, score lower at 8.5, indicating a potential area for improvement.
- Reviewers mention that HubSpot Service Hub shines in its email tracking capabilities, scoring 8.8, which is slightly better than Intercom's 8.5. Users appreciate HubSpot's detailed insights into email performance, helping them refine their communication strategies.
- Users on G2 report that Intercom's customization options for its messaging interface are rated at 8.5, allowing businesses to tailor their customer interactions effectively. HubSpot's customization features, while good, score lower at 8.1, suggesting that users may find Intercom more flexible for their specific needs.
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Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
HubSpot Service Hub
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
1,839
8.8
2,508
Ease of Use
8.6
1,928
8.9
2,534
Ease of Setup
8.3
963
8.5
1,180
Ease of Admin
8.5
828
8.7
1,130
Quality of Support
8.8
1,691
8.7
2,410
Has the product been a good partner in doing business?
8.8
819
8.8
1,129
Product Direction (% positive)
8.6
1,714
8.8
2,358
Features by Category
Ticket and Case Management
8.5
641
|
Verified
8.7
979
|
Verified
8.4
643
|
Verified
8.8
997
|
Verified
8.4
647
|
Verified
8.7
972
|
Verified
8.3
582
|
Verified
8.5
1020
|
Verified
7.8
361
8.4
561
|
Verified
8.1
587
|
Verified
8.9
1018
|
Verified
8.4
595
8.8
942
|
Verified
8.7
619
|
Verified
8.7
842
|
Verified
Generative AI
Feature Not Available
8.3
141
Feature Not Available
8.2
142
Communication Channels
8.1
391
9.0
772
|
Verified
8.5
601
|
Verified
8.8
972
|
Verified
8.4
527
|
Verified
9.4
1144
|
Verified
7.9
333
8.4
698
7.8
355
7.7
413
Platform
7.4
397
8.3
581
|
Verified
8.1
489
|
Verified
8.3
1074
|
Verified
8.4
551
|
Verified
8.8
685
|
Verified
8.3
509
|
Verified
8.7
651
|
Verified
8.4
603
|
Verified
8.1
880
|
Verified
8.5
627
|
Verified
8.1
882
|
Verified
Messenger
Not enough data
8.8
367
|
Verified
Not enough data
8.1
348
|
Verified
Not enough data
9.3
463
|
Verified
Not enough data
8.5
311
|
Verified
Channels
Not enough data
8.1
280
|
Verified
Not enough data
9.0
424
|
Verified
Not enough data
8.0
193
|
Verified
Not enough data
7.5
108
Not enough data
8.2
217
|
Verified
Customers
Not enough data
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
136
Not enough data
8.4
153
User Support
Not enough data
9.1
163
Not enough data
8.1
116
Not enough data
8.8
147
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Automation - AI Agents
Not enough data
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Platform
Not enough data
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Autonomy - AI Agents
Not enough data
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
20
Responses
Not enough data
8.8
493
Not enough data
8.8
485
Not enough data
9.1
483
Not enough data
8.9
459
Not enough data
8.7
383
Platform
Not enough data
9.5
509
Not enough data
8.9
483
Not enough data
8.8
478
Not enough data
8.7
462
Not enough data
8.5
323
Not enough data
8.9
429
Not enough data
8.9
485
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
47
Conversational Platform
8.3
725
8.7
958
8.1
527
8.7
738
8.2
277
8.8
760
8.3
469
9.0
683
Support Automation
8.2
555
8.7
762
8.2
320
8.7
803
8.3
531
8.6
420
8.2
490
8.8
710
Generative AI
7.4
188
Feature Not Available
7.4
184
Feature Not Available
Customer Support
Not enough data
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Automation
Not enough data
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Artificial Intelligence
Not enough data
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Generative AI
7.8
93
8.5
173
7.8
91
8.4
172
Feature Not Available
Feature Not Available
Communication
8.6
375
|
Verified
9.3
1298
|
Verified
8.4
373
|
Verified
8.9
1306
|
Verified
8.8
340
|
Verified
8.8
1055
|
Verified
8.7
289
9.2
1219
|
Verified
8.2
220
8.6
466
Internal Use
8.1
489
|
Verified
8.3
1074
|
Verified
8.6
333
|
Verified
8.9
961
|
Verified
8.5
292
|
Verified
8.4
914
|
Verified
8.7
374
8.7
1110
|
Verified
8.8
363
|
Verified
9.0
1184
|
Verified
8.8
352
|
Verified
8.6
1154
|
Verified
Generative AI
7.5
143
Feature Not Available
Self-Service Experience
8.6
604
9.0
552
8.7
579
8.9
552
Feature Not Available
Feature Not Available
7.9
367
8.3
392
8.3
402
8.6
437
Self-Service Platform
8.2
387
8.7
434
8.5
404
8.8
439
7.6
313
8.3
376
8.3
382
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
7.4
61
Not enough data
7.2
62
Not enough data
Survey Management
8.6
191
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
Process Management
8.6
225
|
Verified
Not enough data
8.6
235
Not enough data
8.6
233
|
Verified
Not enough data
8.6
234
Not enough data
System Management
9.0
231
|
Verified
Not enough data
8.8
222
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Intercom are categorized as Shared Inbox, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
HubSpot Service Hub is categorized as Enterprise Feedback Management
Intercom is categorized as Customer Service Automation, AI Agents, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.2%
Information Technology and Services
10.8%
Marketing and Advertising
5.2%
Financial Services
4.7%
Education Management
3.3%
Other
55.8%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
HubSpot Service Hub
Most Helpful Favorable Review
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Most Helpful Critical Review
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
How to customise the website
2 comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What does HubSpot software do?
2 comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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