Compare HubSpot Service Hub and Intercom 
At a Glance
Market Segments
Small-Business (62.9% of reviews)
Small-Business (59.1% of reviews)
Entry-Level Pricing
$0.00 Per Month
$39.00 1 Seat Per Month
HubSpot Service Hub
Star Rating
(2,508)4.4 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansIntercom
Star Rating
(3,361)4.5 out of 5
Market Segments
Small-Business (59.1% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Pop-up Chat feature, scoring 9.3, which reviewers mention significantly enhances customer engagement compared to HubSpot Service Hub's score of 8.6.
- Reviewers mention that Intercom's Knowledge Base is highly rated at 9.0, providing a robust self-service option, while HubSpot Service Hub trails slightly with a score of 8.6, indicating a more limited resource availability.
- Users on G2 highlight Intercom's superior Chat/Live Support experience, scoring 9.4, which reviewers say leads to faster resolution times compared to HubSpot Service Hub's score of 8.4.
- Reviewers mention that Intercom's In-App Messaging feature, rated at 9.2, allows for seamless communication within applications, while HubSpot Service Hub's score of 8.6 suggests it may not be as effective in this area.
- Users say that Intercom's Attachments/Screencasts feature, scoring 8.9, is particularly useful for providing detailed support, whereas HubSpot Service Hub's score of 8.1 indicates a less comprehensive approach to visual support.
- G2 users report that Intercom's Customer Portal feature, rated at 9.0, offers a more user-friendly experience for customers compared to HubSpot Service Hub's score of 8.1, which may lead to lower customer satisfaction.
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Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
HubSpot Service Hub
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
1,854
8.8
2,543
Ease of Use
8.6
1,943
8.9
2,571
Ease of Setup
8.3
977
8.5
1,210
Ease of Admin
8.5
832
8.7
1,150
Quality of Support
8.8
1,705
8.7
2,444
Has the product been a good partner in doing business?
8.8
823
8.8
1,150
Product Direction (% positive)
8.6
1,729
8.8
2,395
Features by Category
Ticket and Case Management
8.5
645
|
Verified
8.7
1000
|
Verified
8.4
647
|
Verified
8.8
1018
|
Verified
8.4
651
|
Verified
8.7
993
|
Verified
8.3
586
|
Verified
8.6
1041
|
Verified
7.8
365
8.4
582
|
Verified
8.1
591
|
Verified
8.9
1039
|
Verified
8.4
599
8.8
962
|
Verified
8.7
623
|
Verified
8.6
863
|
Verified
Generative AI
Feature Not Available
8.3
160
Feature Not Available
8.2
162
Communication Channels
8.1
395
9.0
793
|
Verified
8.5
605
|
Verified
8.8
993
|
Verified
8.4
531
|
Verified
9.4
1165
|
Verified
7.8
337
8.4
718
7.8
359
7.7
433
Platform
7.4
401
8.3
602
|
Verified
8.1
493
|
Verified
8.3
1101
|
Verified
8.4
555
|
Verified
8.8
706
|
Verified
8.3
513
|
Verified
8.7
672
|
Verified
8.4
607
|
Verified
8.1
900
|
Verified
8.4
631
|
Verified
8.1
903
|
Verified
Messenger
Not enough data
8.8
369
|
Verified
Not enough data
8.1
350
|
Verified
Not enough data
9.3
465
|
Verified
Not enough data
8.5
313
|
Verified
Channels
Not enough data
8.1
281
|
Verified
Not enough data
9.0
426
|
Verified
Not enough data
8.0
195
|
Verified
Not enough data
7.4
109
Not enough data
8.2
219
|
Verified
Customers
Not enough data
8.8
417
|
Verified
Not enough data
8.6
421
|
Verified
Not enough data
8.2
424
|
Verified
Not enough data
8.4
375
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
137
Not enough data
8.3
154
User Support
Not enough data
9.1
164
Not enough data
8.1
116
Not enough data
8.8
148
Walkthrough Type
Not enough data
8.9
133
Not enough data
9.0
144
Channels
Not enough data
8.8
187
Not enough data
8.4
178
Not enough data
7.6
168
Design
Not enough data
8.6
183
Not enough data
8.5
185
Not enough data
8.8
191
Not enough data
8.8
182
Not enough data
8.8
176
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
61
Not enough data
9.1
63
Not enough data
9.0
61
Automation - AI Agents
Not enough data
8.5
41
Not enough data
9.1
43
Not enough data
Feature Not Available
Not enough data
8.3
42
Not enough data
9.0
42
Platform
Not enough data
9.3
60
Not enough data
9.0
60
Not enough data
9.1
60
Autonomy - AI Agents
Not enough data
8.6
43
Not enough data
8.8
44
Not enough data
8.8
43
Not enough data
8.8
45
Generative AI
Not enough data
Feature Not Available
Not enough data
9.0
30
Responses
Not enough data
8.8
510
Not enough data
8.8
501
Not enough data
9.1
499
Not enough data
8.9
475
Not enough data
8.7
399
Platform
Not enough data
9.5
526
Not enough data
8.9
499
Not enough data
8.8
495
Not enough data
8.7
478
Not enough data
8.5
339
Not enough data
8.9
445
Not enough data
8.9
501
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
63
Conversational Platform
8.3
728
8.7
984
8.1
530
8.7
763
8.3
280
8.8
785
8.3
472
9.0
707
Support Automation
8.2
558
8.7
788
8.2
323
8.7
828
8.3
534
8.6
446
8.2
493
8.8
736
Generative AI
7.4
191
Feature Not Available
7.4
187
Feature Not Available
Customer Support
Not enough data
8.8
100
Not enough data
8.0
91
Not enough data
9.2
102
Automation
Not enough data
8.7
100
Not enough data
8.6
105
Not enough data
8.7
97
Artificial Intelligence
Not enough data
8.7
99
Not enough data
8.9
97
Not enough data
8.5
99
Generative AI
7.8
93
8.4
193
7.8
91
8.4
192
Feature Not Available
Feature Not Available
Communication
8.6
376
|
Verified
9.3
1322
|
Verified
8.4
374
|
Verified
8.9
1330
|
Verified
8.7
341
|
Verified
8.8
1079
|
Verified
8.6
290
9.2
1243
|
Verified
8.2
220
8.6
487
Internal Use
8.1
493
|
Verified
8.3
1101
|
Verified
8.6
334
|
Verified
8.8
985
|
Verified
8.5
292
|
Verified
8.4
937
|
Verified
8.7
375
8.7
1134
|
Verified
8.8
364
|
Verified
9.0
1208
|
Verified
8.8
353
|
Verified
8.6
1176
|
Verified
Generative AI
7.5
146
Feature Not Available
Self-Service Experience
8.6
608
9.0
570
8.6
583
9.0
569
Feature Not Available
Feature Not Available
7.9
371
8.3
409
8.3
406
8.5
455
Self-Service Platform
8.2
391
8.7
452
8.5
408
8.8
457
7.6
316
8.3
394
8.3
385
8.8
441
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
77
Not enough data
9.0(won by default)
74
Not enough data
9.6(won by default)
77
Channels
Not enough data
9.5(won by default)
77
Not enough data
8.8(won by default)
76
Not enough data
9.5(won by default)
80
Not enough data
8.5(won by default)
70
Not enough data
8.8(won by default)
72
Insight
Not enough data
9.2(won by default)
75
Not enough data
9.3(won by default)
76
Not enough data
8.9(won by default)
72
Not enough data
9.4(won by default)
72
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
7.3
62
Not enough data
7.1
63
Not enough data
Survey Management
8.6
192
|
Verified
Not enough data
8.6
239
|
Verified
Not enough data
8.7
257
|
Verified
Not enough data
8.6
242
|
Verified
Not enough data
Process Management
8.5
226
|
Verified
Not enough data
8.6
236
Not enough data
8.6
234
|
Verified
Not enough data
8.6
235
Not enough data
System Management
8.9
232
|
Verified
Not enough data
8.8
223
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Intercom are categorized as Shared Inbox, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
HubSpot Service Hub is categorized as Enterprise Feedback Management
Intercom is categorized as Customer Service Automation, AI Agents, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.1%
Information Technology and Services
10.8%
Marketing and Advertising
5.2%
Financial Services
4.7%
Education Management
3.3%
Other
55.9%
Computer Software
26.1%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
4.9%
Other
43.1%
Most Helpful Reviews
HubSpot Service Hub
Most Helpful Favorable Review
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Most Helpful Critical Review
Adam G.
Verified User in Professional Training & Coaching
I really struggled with getting this to integrate with my google voice. I wanted a solution that allowed me to use the google voice phantom numbers that I associated with each contact and connect with individual contacts at the push of a button; this is...
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Adam G.
Verified User in Professional Training & Coaching
I really struggled with getting this to integrate with my google voice. I wanted a solution that allowed me to use the google voice phantom numbers that I associated with each contact and connect with individual contacts at the push of a button; this is...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
How to customise the website
2 comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What does HubSpot software do?
2 comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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