Best Software for 2025 is now live!

Compare Hootsuite and Khoros Service

Save
    Log in to your account
    to save comparisons,
    products and more.
At a Glance
Hootsuite
Hootsuite
Star Rating
(5,497)4.2 out of 5
Market Segments
Small-Business (60.0% of reviews)
Information
Entry-Level Pricing
$99.00 Per Month
Free Trial is available
Browse all 3 pricing plans
Khoros Service
Khoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Khoros Service
Featured Products

Hootsuite vs Khoros Service

When assessing the two solutions, reviewers found Hootsuite easier to use, set up, and administer. Reviewers also preferred doing business with Hootsuite overall.

  • Reviewers felt that Khoros Service meets the needs of their business better than Hootsuite.
  • When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Hootsuite.
Pricing
Entry-Level Pricing
Hootsuite
Professional
$99.00
Per Month
Browse all 3 pricing plans
Khoros Service
No pricing available
Free Trial
Hootsuite
Free Trial is available
Khoros Service
No trial information available
Ratings
Meets Requirements
8.4
4,918
8.5
27
Ease of Use
8.6
4,954
8.2
27
Ease of Setup
8.6
2,814
7.8
17
Ease of Admin
8.6
2,146
8.0
10
Quality of Support
8.1
3,633
8.5
26
Has the product been a good partner in doing business?
8.5
1,927
8.3
9
Product Direction (% positive)
7.8
4,818
8.7
27
Features by Category
Social Media AnalyticsHide 11 FeaturesShow 11 Features
7.8
16,150
Not enough data
Social Analytics
7.5
1590
Not enough data
7.9
1800
Not enough data
8.5
1912
Not enough data
7.5
1279
Not enough data
7.5
1512
Not enough data
7.7
956
Not enough data
7.5
921
Not enough data
Reports & Dashboards
8.0
1794
Not enough data
8.3
1781
Not enough data
8.4
1754
Not enough data
7.3
851
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.1
30,299
Not enough data
Content & Collaboration
9.0
1865
Not enough data
8.0
1714
Not enough data
8.0
1657
Not enough data
7.8
1549
Not enough data
8.2
1672
Not enough data
8.2
1652
Not enough data
Social Management
8.0
3489
Not enough data
8.9
3970
Not enough data
8.3
3516
Not enough data
8.4
3823
Not enough data
7.2
2573
Not enough data
8.0
1592
Not enough data
7.9
1227
Not enough data
Social Media AdvertisingHide 28 FeaturesShow 28 Features
8.0
9,225
Not enough data
Platform Interoperability
7.6
301
Not enough data
Social Functionality
8.4
350
Not enough data
Campaign Management
8.4
351
Not enough data
8.1
348
Not enough data
8.1
344
Not enough data
7.8
348
Not enough data
7.9
343
Not enough data
8.3
340
Not enough data
8.1
338
Not enough data
7.6
334
Not enough data
7.6
337
Not enough data
8.0
333
Not enough data
7.9
331
Not enough data
7.2
329
Not enough data
7.6
327
Not enough data
Targeting
7.9
328
Not enough data
7.7
324
Not enough data
7.8
325
Not enough data
7.7
322
Not enough data
Platform
7.6
316
Not enough data
8.2
326
Not enough data
8.5
326
Not enough data
8.6
327
Not enough data
8.3
319
Not enough data
8.2
316
Not enough data
8.2
317
Not enough data
7.8
312
Not enough data
8.0
313
Not enough data
Social Media Listening ToolsHide 10 FeaturesShow 10 Features
7.8
8,543
Not enough data
Monitoring & Listening
8.1
1684
Not enough data
7.1
1296
Not enough data
8.1
480
Not enough data
7.9
460
Not enough data
7.8
453
Not enough data
7.6
434
Not enough data
Data Management & Analysis
7.4
1142
Not enough data
8.0
1648
Not enough data
8.2
505
Not enough data
7.8
441
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.2
71
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
8.3
5
Channels
Not enough data
8.0
5
Not enough data
9.3
7
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
Insight
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
8.3
6
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hootsuite
Hootsuite
Khoros Service
Khoros Service
Hootsuite and Khoros Service share no categories
Reviews
Reviewers' Company Size
Hootsuite
Hootsuite
Small-Business(50 or fewer emp.)
60.0%
Mid-Market(51-1000 emp.)
27.7%
Enterprise(> 1000 emp.)
12.4%
Khoros Service
Khoros Service
Small-Business(50 or fewer emp.)
30.3%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
36.4%
Reviewers' Industry
Hootsuite
Hootsuite
Marketing and Advertising
15.3%
Non-Profit Organization Management
7.7%
Higher Education
4.3%
Computer Software
4.0%
Information Technology and Services
3.8%
Other
64.9%
Khoros Service
Khoros Service
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Most Helpful Reviews
Hootsuite
Hootsuite
Most Helpful Favorable Review
Kristin H.
KH
Kristin H.
Verified User in Higher Education

Hootsuite lets you control your Twitter, Facebook, LinkedIn, Google+, Foursquare, and more all from one dashboard. You can schedule posts, collaborate with team members by assigning messages to people, and you can run reports of your social media, all for...

Most Helpful Critical Review
Francis P.
FP
Francis P.
Verified User in Computer Software

It could support more social networks. Also Google+ functionality only allows you to post to a page rather than your profile.

Khoros Service
Khoros Service
Most Helpful Favorable Review
Verified User in Performing Arts
GP
Verified User in Performing Arts

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...

Most Helpful Critical Review
Verified User in Marketing and Advertising
GM
Verified User in Design

Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.

Alternatives
Hootsuite
Hootsuite Alternatives
Sprout Social
Sprout Social
Add Sprout Social
Semrush
Semrush
Add Semrush
Meltwater
Meltwater
Add Meltwater
Sprinklr Social
Sprinklr Social
Add Sprinklr Social
Khoros Service
Khoros Service Alternatives
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Sprinklr Service
Sprinklr Service
Add Sprinklr Service
Sprout Social
Sprout Social
Add Sprout Social
Sprinklr Social
Sprinklr Social
Add Sprinklr Social
Discussions
Hootsuite
Hootsuite Discussions
What is the most popular feature of Hootsuite?
4 comments
Henry V.
HV
Scheduling in advance and recommend post timesRead more
What do you get with free Hootsuite?
4 comments
Monetta W.
MW
Nothing. Hootsuite discontinued their free tier Read more
How to connect Hootsuite to Facebook business page
3 comments
Jeff M.
JM
The text is already in English and does not require translation.Read more
Khoros Service
Khoros Service Discussions
What do online communities do?
1 comment
Aman M.
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 comment
Mani V.
MV
Khoros is a platform for digital-first customer engagementRead more
Monty the Mongoose crying
Khoros Service has no more discussions with answers