Compare HelpWire and TeamViewer 
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (42.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
HelpWire
Star Rating
(26)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpWireTeamViewer
Star Rating
(3,375)4.5 out of 5
Market Segments
Small-Business (42.0% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Device Management with a score of 9.5, while HelpWire trails behind at 9.2. Reviewers mention that TeamViewer's robust management features make it easier to oversee multiple devices effectively.
- Reviewers mention that HelpWire shines in Quality of Support, scoring 9.4 compared to TeamViewer's 8.6. Users on G2 appreciate HelpWire's responsive customer service and helpful resources, making it a preferred choice for those needing assistance.
- G2 users highlight TeamViewer's superior Unattended Remote Access capabilities, scoring 9.1, while HelpWire's score of 8.3 indicates room for improvement. Users say that TeamViewer allows seamless access to devices without user intervention, which is crucial for IT support.
- Users report that HelpWire offers better Integrations with a score of 9.2, compared to TeamViewer's 8.6. Reviewers mention that HelpWire's ability to connect with various third-party applications enhances workflow efficiency.
- Reviewers mention that TeamViewer's Multi-Monitor Support is rated at 9.0, slightly lower than HelpWire's 9.1. Users say that HelpWire provides a more intuitive experience when managing multiple screens during remote sessions.
- Users on G2 highlight that HelpWire's Session Transfer feature scores 9.5, outperforming TeamViewer's 8.7. Reviewers say that HelpWire's ability to easily transfer sessions between users is a significant advantage for collaborative work.
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Pricing
Entry-Level Pricing
HelpWire
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
HelpWire
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
9.1
23
9.1
2,786
Ease of Use
9.4
24
9.1
2,803
Ease of Setup
9.4
17
9.0
720
Ease of Admin
7.3
5
8.9
635
Quality of Support
9.4
24
8.6
2,375
Has the product been a good partner in doing business?
9.3
5
8.6
592
Product Direction (% positive)
9.5
22
8.7
2,681
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
30
Not enough data
9.2
30
Not enough data
9.3
29
Monitoring and Management
Not enough data
9.2
29
Not enough data
9.4
29
Not enough data
9.0
30
Not enough data
9.4
30
Organization
Not enough data
9.3
29
Service Management
Not enough data
8.8
30
Not enough data
9.8
30
Not enough data
9.4
30
Presenter Tools
Not enough data
8.9
795
Not enough data
8.5
718
Not enough data
9.2
864
|
Verified
Not enough data
8.8
766
|
Verified
Conferencing Options
Not enough data
8.7
729
|
Verified
Not enough data
8.7
741
|
Verified
Not enough data
8.7
725
|
Verified
Application Tools
Not enough data
8.9
801
|
Verified
Not enough data
8.9
759
|
Verified
Not enough data
8.8
738
|
Verified
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
14
9.3
393
9.2
15
9.1
389
8.7
13
9.0
344
8.3
13
9.1
370
9.3
14
9.0
355
9.1
13
9.0
363
Maintenance
9.4
13
9.1
359
8.9
12
9.0
327
Communication
8.9
12
9.1
358
9.0
12
8.7
306
9.0
12
8.9
309
8.6
12
8.9
331
Security
9.3
12
9.1
323
9.2
12
9.1
328
Device Support
8.3
12
9.1
353
8.6
12
9.2
365
9.4
11
9.2
362
Performance
8.9
11
9.0
337
Administration
Not enough data
9.5
14
Not enough data
9.6
13
Not enough data
9.6
14
Security
Not enough data
9.6
13
Not enough data
9.4
12
Platform - Mobile Device Management (MDM)
Not enough data
8.4
18
Operating System
Not enough data
9.5
19
Not enough data
9.0
18
Not enough data
8.8
19
Management
Not enough data
8.8
19
Not enough data
8.5
19
Not enough data
8.8
17
Not enough data
8.3
17
Not enough data
8.8
19
Security
Not enough data
8.4
17
Not enough data
8.8
19
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
11
8.8
1276
9.2
11
8.7
1188
9.2
10
8.6
1182
9.3
10
8.6
1170
9.5
10
8.7
1204
9.5
10
8.7
1278
9.8
11
8.9
1345
Platform
9.5
10
8.9
1294
8.5
11
8.7
1254
9.3
10
8.7
1221
9.4
11
9.1
1383
Security
9.3
10
8.6
1084
9.2
10
8.8
1226
9.5
10
8.7
1171
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Categories
Categories
Shared Categories
HelpWire and TeamViewer are categorized as Remote Support and Remote Desktop
Unique Categories
HelpWire has no unique categories
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.0%
Writing and Editing
8.0%
Staffing and Recruiting
8.0%
Information Technology and Services
8.0%
E-Learning
8.0%
Other
56.0%
Information Technology and Services
17.0%
Computer Software
10.4%
Marketing and Advertising
4.6%
Telecommunications
3.2%
Computer & Network Security
2.5%
Other
62.4%
Most Helpful Reviews
HelpWire
Most Helpful Favorable Review
Saniya S.
Verified User in E-Learning
Ease of Use: The platform is user-friendly, making it accessible for both support agents and customers, with minimal learning curve.
Most Helpful Critical Review
Nilesh K.
Verified User in Entertainment
There are rarely to dislike about, helpwire
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
PATRICK L S.
Verified User in Marketing and Advertising
After convincing me to buy a 'life time' package - turns out the package I bought for a lifetime does not work with anyone (including my customers - who got it at MY suggestion) who use a current version or have updated (as that is automatic) - so the...
Saniya S.
Verified User in E-Learning
Ease of Use: The platform is user-friendly, making it accessible for both support agents and customers, with minimal learning curve.
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Nilesh K.
Verified User in Entertainment
There are rarely to dislike about, helpwire
PATRICK L S.
Verified User in Marketing and Advertising
After convincing me to buy a 'life time' package - turns out the package I bought for a lifetime does not work with anyone (including my customers - who got it at MY suggestion) who use a current version or have updated (as that is automatic) - so the...
Discussions
HelpWire has no discussions with answers
How would teanviewer connect without a fast internet?
9 comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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