Compare HelpHero and Intercom 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
$0.00
$39.00 1 Seat Per Month
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 7 pricing plansIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, HelpHero also offers a strong live chat experience with a score of 9.6, but users note that its Text Bubble Walkthroughs at 9.9 are particularly effective for guiding users through processes.
- Reviewers mention that HelpHero's Quality of Support is outstanding, with a score of 9.9, highlighting the responsiveness and helpfulness of their support team. Intercom, while still strong at 8.7, is noted by users as having room for improvement in this area.
- G2 users indicate that HelpHero's Ease of Setup is significantly better, scoring 9.4 compared to Intercom's 8.5. Reviewers appreciate how quickly they can get started with HelpHero without extensive technical knowledge.
- Users on G2 report that Intercom's Ticket Creation User Experience scores 8.7, which is satisfactory, but HelpHero shines with its streamlined ticketing process, making it easier for users to manage customer inquiries effectively.
- Reviewers mention that HelpHero's Automation - AI Agents feature, scoring 9.4, is particularly effective for Customer Interaction Automation, allowing businesses to handle inquiries efficiently. Intercom's score of 8.8 in this area shows it is competitive but not as robust as HelpHero.
- Users say that HelpHero's Personalization capabilities, scoring 9.3, allow for tailored customer experiences that enhance engagement. Intercom, while also strong at 9.1, is noted by reviewers as having less flexibility in customization options.
Featured Products
Sponsored
Customerly
(35)
Customer Self-Service
Visit Website
Sponsored
Product Fruits
(121)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
HelpHero
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.9
14
8.8
2,508
Ease of Use
9.4
14
8.9
2,534
Ease of Setup
9.4
9
8.5
1,180
Ease of Admin
9.4
9
8.7
1,130
Quality of Support
9.9
14
8.7
2,410
Has the product been a good partner in doing business?
9.6
9
8.8
1,129
Product Direction (% positive)
10.0
14
8.8
2,358
Features by Category
Ticket and Case Management
Not enough data
8.7
979
|
Verified
Not enough data
8.8
997
|
Verified
Not enough data
8.7
972
|
Verified
Not enough data
8.5
1020
|
Verified
Not enough data
8.4
561
|
Verified
Not enough data
8.9
1018
|
Verified
Not enough data
8.8
942
|
Verified
Not enough data
8.7
842
|
Verified
Generative AI
Not enough data
8.3
141
Not enough data
8.2
142
Communication Channels
Not enough data
9.0
772
|
Verified
Not enough data
8.8
972
|
Verified
Not enough data
9.4
1144
|
Verified
Not enough data
8.4
698
Not enough data
7.7
413
Platform
Not enough data
8.3
581
|
Verified
Not enough data
8.3
1074
|
Verified
Not enough data
8.8
685
|
Verified
Not enough data
8.7
651
|
Verified
Not enough data
8.1
880
|
Verified
Not enough data
8.1
882
|
Verified
Messenger
Not enough data
8.8
367
|
Verified
Not enough data
8.1
348
|
Verified
Not enough data
9.3
463
|
Verified
Not enough data
8.5
311
|
Verified
Channels
Not enough data
8.1
280
|
Verified
Not enough data
9.0
424
|
Verified
Not enough data
8.0
193
|
Verified
Not enough data
7.5
108
Not enough data
8.2
217
|
Verified
Customers
Not enough data
8.8
416
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
423
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
8.2
367
|
Verified
User Analysis
Not enough data
8.6
136
8.5
9
8.4
153
User Support
8.8
8
9.1
163
Not enough data
8.1
116
9.3
7
8.8
147
Walkthrough Type
9.1
9
8.9
133
9.9
13
9.0
144
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.2
52
Not enough data
9.2
53
Not enough data
9.1
51
Automation - AI Agents
Not enough data
8.7
31
Not enough data
9.2
33
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
9.3
32
Platform
Not enough data
9.4
50
Not enough data
9.3
50
Not enough data
9.3
50
Autonomy - AI Agents
Not enough data
8.8
33
Not enough data
9.0
33
Not enough data
8.8
33
Not enough data
8.9
34
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
20
Responses
Not enough data
8.8
493
Not enough data
8.8
485
Not enough data
9.1
483
Not enough data
8.9
459
Not enough data
8.7
383
Platform
Not enough data
9.5
509
Not enough data
8.9
483
Not enough data
8.8
478
Not enough data
8.7
462
Not enough data
8.5
323
Not enough data
8.9
429
Not enough data
8.9
485
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
47
Conversational Platform
Not enough data
8.7
958
Not enough data
8.7
738
Not enough data
8.8
760
Not enough data
9.0
683
Support Automation
Not enough data
8.7
762
Not enough data
8.7
803
Not enough data
8.6
420
Not enough data
8.8
710
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
90
Not enough data
8.0
83
Not enough data
9.2
93
Automation
Not enough data
8.7
90
Not enough data
8.6
95
Not enough data
8.7
87
Artificial Intelligence
Not enough data
8.7
89
Not enough data
8.9
87
Not enough data
8.5
89
Generative AI
Not enough data
8.5
173
Not enough data
8.4
172
Not enough data
Feature Not Available
Communication
Not enough data
9.3
1298
|
Verified
Not enough data
8.9
1306
|
Verified
Not enough data
8.8
1055
|
Verified
Not enough data
9.2
1219
|
Verified
Not enough data
8.6
466
Internal Use
Not enough data
8.3
1074
|
Verified
Not enough data
8.9
961
|
Verified
Not enough data
8.4
914
|
Verified
Not enough data
8.7
1110
|
Verified
Not enough data
9.0
1184
|
Verified
Not enough data
8.6
1154
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
552
Not enough data
8.9
552
Not enough data
Feature Not Available
Not enough data
8.3
392
Not enough data
8.6
437
Self-Service Platform
Not enough data
8.7
434
Not enough data
8.8
439
Not enough data
8.3
376
Not enough data
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
HelpHero and Intercom are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
HelpHero
Most Helpful Favorable Review
Verified User in Computer Software
The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before
Most Helpful Critical Review
Dave S.
Verified User in Financial Services
Sometimes creating a funnel can be tricky but in the end we are always able to work it out.
Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Computer Software
The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Dave S.
Verified User in Financial Services
Sometimes creating a funnel can be tricky but in the end we are always able to work it out.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
HelpHero has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
