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Help Scout
Help Scout
(407)
4.4 out of 5
Help Scout
By Help Scout
Optimized for quick response
LiveAgent
LiveAgent
(1,509)
4.5 out of 5
LiveAgent
By QualityUnit
At a Glance
Help Scout
Help Scout
Star Rating
(407)4.4 out of 5
Market Segments
Small-Business (61.8% of reviews)
Information
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plans
LiveAgent
LiveAgent
Star Rating
(1,509)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Information
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Help Scout excels in its multi-channel coverage, achieving a score of 9.8, which allows businesses to manage customer interactions across various platforms seamlessly. In contrast, LiveAgent, while still strong, has a slightly lower score in this area.
  • Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, making it intuitive and user-friendly. LiveAgent, with a score of 9.0, is also effective but does not quite match the ease of use that Help Scout offers.
  • G2 users highlight Help Scout's superior ease of setup with a score of 9.1, which simplifies the onboarding process for new users. LiveAgent, scoring 8.7, is still manageable but may require more time to configure.
  • Users on G2 report that Help Scout's quality of support is consistently rated at 9.1, indicating reliable assistance when needed. LiveAgent matches this score, but some users feel Help Scout's support is more responsive.
  • Reviewers mention that Help Scout's customer and contacts database received a score of 8.2, which some users find limiting compared to LiveAgent's score of 8.6, suggesting that LiveAgent may offer more robust features for managing customer information.
  • Users say that Help Scout's product direction is rated at 8.1, which some find less favorable compared to LiveAgent's 8.9, indicating that LiveAgent may have a clearer vision for future updates and enhancements.
Featured Products
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Chattermill
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Pricing
Entry-Level Pricing
Help Scout
Standard
$50.00
Per Month
Browse all 3 pricing plans
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
Browse all 5 pricing plans
Free Trial
Help Scout
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.7
307
8.9
1,275
Ease of Use
9.2
309
8.9
1,280
Ease of Setup
9.1
156
8.7
846
Ease of Admin
9.1
160
8.9
834
Quality of Support
9.1
281
9.1
1,214
Has the product been a good partner in doing business?
9.1
153
9.1
810
Product Direction (% positive)
8.1
294
8.9
1,239
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
8.4
2,029
8.7
11,531
Ticket and Case Management
9.2
170
|
Verified
9.0
764
|
Verified
9.2
169
|
Verified
9.0
763
|
Verified
8.6
183
|
Verified
8.7
744
|
Verified
8.6
159
8.8
700
|
Verified
Feature Not Available
8.6
560
|
Verified
8.6
171
|
Verified
8.7
689
|
Verified
8.9
170
|
Verified
8.9
703
|
Verified
8.2
94
8.6
429
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Feature Not Available
8.7
640
|
Verified
9.3
161
|
Verified
9.1
704
|
Verified
7.7
96
|
Verified
9.1
680
|
Verified
7.8
56
8.6
525
|
Verified
7.4
24
|
Verified
8.7
366
|
Verified
Platform
7.3
34
7.9
403
|
Verified
7.8
85
|
Verified
8.4
653
|
Verified
8.7
99
|
Verified
8.7
518
|
Verified
8.6
73
|
Verified
8.6
367
|
Verified
8.1
139
|
Verified
8.5
638
|
Verified
8.3
146
|
Verified
8.8
685
|
Verified
Customer Communications ManagementHide 10 FeaturesShow 10 Features
9.0
62
Not enough data
Channels
9.8
9
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Design
7.9
7
Not enough data
9.2
6
Not enough data
8.7
10
Not enough data
9.2
10
Not enough data
9.6
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Shared InboxHide 10 FeaturesShow 10 Features
8.9
441
Not enough data
Productivity Tools
9.4
55
Not enough data
9.1
54
Not enough data
8.9
49
Not enough data
9.0
49
Not enough data
9.1
50
Not enough data
8.5
45
Not enough data
9.2
56
Not enough data
Analytics
8.3
37
Not enough data
8.4
46
Not enough data
Feature Not Available
Not enough data
Contact CenterHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.6
297
Not enough data
Conversational Platform
8.3
56
Not enough data
8.5
30
Not enough data
8.7
32
Not enough data
8.4
35
Not enough data
Support Automation
8.4
35
Not enough data
8.9
41
Not enough data
8.4
33
Not enough data
9.1
35
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Email ManagementHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
289
8.9
4,013
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.0
27
|
Verified
9.3
477
|
Verified
8.9
28
|
Verified
9.1
481
|
Verified
Feature Not Available
9.0
368
|
Verified
8.1
20
|
Verified
9.0
366
|
Verified
Feature Not Available
8.9
54
Internal Use
7.8
85
|
Verified
8.4
653
|
Verified
8.7
27
|
Verified
9.1
415
|
Verified
7.7
16
|
Verified
8.6
48
9.0
30
|
Verified
8.9
397
|
Verified
9.5
28
|
Verified
9.1
378
|
Verified
8.6
28
|
Verified
8.9
376
|
Verified
Customer Self-ServiceHide 10 FeaturesShow 10 Features
8.6
332
8.4
1,112
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.7
104
9.1
317
8.3
100
8.9
300
Feature Not Available
8.9
268
8.3
23
8.1
35
8.7
26
8.2
39
Self-Service Platform
8.7
25
8.5
39
8.6
28
8.1
40
Feature Not Available
7.2
36
8.8
26
8.6
38
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.1
2,224
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0
53
Not enough data
9.3
249
Not enough data
9.0
192
Channels
Not enough data
9.3
245
Not enough data
9.0
229
Not enough data
9.3
246
Not enough data
9.1
183
Not enough data
Feature Not Available
Insight
Not enough data
9.0
171
Not enough data
9.0
218
Not enough data
9.2
216
Not enough data
9.3
222
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout
Help Scout
LiveAgent
LiveAgent
Unique Categories
Help Scout
Help Scout is categorized as Conversational Support and Email Management
LiveAgent
Reviews
Reviewers' Company Size
Help Scout
Help Scout
Small-Business(50 or fewer emp.)
61.8%
Mid-Market(51-1000 emp.)
33.6%
Enterprise(> 1000 emp.)
4.6%
LiveAgent
LiveAgent
Small-Business(50 or fewer emp.)
67.3%
Mid-Market(51-1000 emp.)
23.1%
Enterprise(> 1000 emp.)
9.6%
Reviewers' Industry
Help Scout
Help Scout
Computer Software
20.7%
Information Technology and Services
10.1%
Internet
7.8%
Marketing and Advertising
4.5%
Retail
4.3%
Other
52.5%
LiveAgent
LiveAgent
Information Technology and Services
12.9%
Computer Software
7.4%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.1%
Most Helpful Reviews
Help Scout
Help Scout
Most Helpful Favorable Review
Danielle L.
DL
Danielle L.
Verified User in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Arie S.
AS
Arie S.
Verified User in Health, Wellness and Fitness

This is not a typical customer support ticket management application and some of the functionality, when it comes to escalating a ticket is very limited. Although the number of support 3rd party application is constantly growing, I find it still very...

LiveAgent
LiveAgent
Most Helpful Favorable Review
Herby O.
HO
Herby O.
Verified User in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Verified User
G
Verified User in Information Technology and Services

its a bit price and sometimes it has a slow response time. we have had to stop using it because of budget cuts, We will likely use it again in the future but it is not affordable at the moment.

Alternatives
Help Scout
Help Scout Alternatives
Front
Front
Add Front
Freshdesk
Freshdesk
Add Freshdesk
Intercom
Intercom
Add Intercom
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
LiveAgent
LiveAgent Alternatives
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Freshdesk
Freshdesk
Add Freshdesk
Intercom
Intercom
Add Intercom
Zoho Desk
Zoho Desk
Add Zoho Desk
Discussions
Help Scout
Help Scout Discussions
Why sometimes the messages are not merged by themself?
2 comments
Anthony G.
AG
Hey Oliver, I'm Anthony. A member of Help Scout's support team. If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 comments
Adi G.
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 comment
Brianna D.
BD
Search for "Help Scout" in your device's application store.Read more
See all discussions
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
Kareem M.
KM
The cost or value assigned to a product or service.Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 comment
Tanee M.
TM
TicketRead more
See all discussions
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Add Product
Help Scout
Help Scout
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LiveAgent
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