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Compare Help Lightning and Vuforia Chalk 
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At a Glance
Market Segments
Mid-Market (44.3% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
No pricing available
Help Lightning
Star Rating
(67)4.8 out of 5
Market Segments
Mid-Market (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Free Trial is available
Browse all 2 pricing plansVuforia Chalk
Star Rating
(17)4.4 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Vuforia ChalkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vuforia Chalk excels in its AR annotations feature, with a score of 8.9, allowing for effective visual guidance during remote sessions. In contrast, Help Lightning also offers strong AR capabilities, scoring 9.0, but reviewers mention that its integration with AR glasses is particularly noteworthy, scoring an impressive 9.7.
- Reviewers mention that Vuforia Chalk's ease of use is rated at 9.2, making it user-friendly for small businesses. However, Help Lightning has a slightly lower ease of use score at 9.0, with users noting that while it is still intuitive, it may require a bit more training for new users.
- G2 users highlight that Help Lightning provides superior quality of support, scoring 9.7 compared to Vuforia Chalk's 8.3. Reviewers say that Help Lightning's support team is responsive and helpful, which is crucial for businesses relying on remote assistance.
- Users on G2 report that Vuforia Chalk's session recording feature is rated at 9.6, which is beneficial for training and review purposes. In contrast, Help Lightning's recording feature is rated lower at 8.3, with some users expressing a desire for more robust recording options.
- Reviewers mention that Help Lightning shines in its multi-session handling capabilities, scoring 8.5, which is essential for businesses managing multiple clients simultaneously. Vuforia Chalk, while effective, does not have a dedicated score for this feature, indicating it may not be as robust in this area.
- Users say that Vuforia Chalk's mobile device access is rated at 9.3, making it a strong choice for on-the-go support. Help Lightning also supports mobile devices with a score of 9.0, but users report that Vuforia's mobile interface feels more polished and user-friendly.
Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
Vuforia Chalk
No pricing availableFree Trial
Help Lightning
Free Trial is available
Vuforia Chalk
Free Trial is available
Ratings
Meets Requirements
9.2
51
8.2
14
Ease of Use
9.0
52
9.2
14
Ease of Setup
9.2
42
Not enough data
Ease of Admin
9.5
32
Not enough data
Quality of Support
9.5
52
8.3
13
Has the product been a good partner in doing business?
9.6
32
Not enough data
Product Direction (% positive)
10.0
50
9.3
16
Features by Category
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
6.4
6
Not enough data
6.3
5
Not enough data
6.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Software Type
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
30
Not enough data
8.8
32
Not enough data
9.5
29
Not enough data
8.0
21
Not enough data
8.0
23
Not enough data
Feature Not Available
Not enough data
Maintenance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.5
25
Not enough data
8.1
22
Not enough data
8.9
24
Not enough data
9.2
31
Not enough data
Security
8.9
25
Not enough data
8.8
27
Not enough data
Device Support
9.0
28
Not enough data
8.7
27
Not enough data
8.7
26
Not enough data
Performance
8.6
28
Not enough data
Remote Support
9.2
13
8.5
13
7.8
10
9.0
14
8.3
8
8.2
13
Hardware Integration
9.0
16
8.8
13
8.8
7
9.7
12
8.8
13
8.6
11
Content
9.0
12
8.7
13
8.5
10
8.2
11
9.0
16
8.9
14
Remote Support - Remote Video Support
8.5
14
Not enough data
8.1
14
Not enough data
8.3
14
Not enough data
Content - Remote Video Support
8.1
14
Not enough data
7.7
14
Not enough data
Platform - Remote Video Support
7.9
14
Not enough data
7.3
14
Not enough data
7.6
14
Not enough data
Categories
Categories
Shared Categories
Help Lightning and Vuforia Chalk are categorized as AR Collaboration Tools
Unique Categories
Help Lightning is categorized as Industrial AR Platforms, AR Training Simulator, Video Conferencing, Remote Support, and Remote Video Support
Vuforia Chalk has no unique categories
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vuforia Chalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
14.8%
Information Technology and Services
11.5%
Medical Devices
9.8%
Mechanical or Industrial Engineering
9.8%
Hospital & Health Care
8.2%
Other
45.9%
Computer Software
17.6%
Wholesale
5.9%
Media Production
5.9%
Market Research
5.9%
Information Technology and Services
5.9%
Other
58.8%
Alternatives
Discussions
Have you experienced connection issues in some countries?
1 Comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
What is your biggest aim in producing this application ?
1 Comment
NM
Virtual Interactive PresenceRead more
Help Lightning has no more discussions with answers
Vuforia Chalk has no discussions with answers
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