Compare Gupshup and MSG91 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(52)4.4 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GupshupMSG91
Star Rating
(50)4.0 out of 5
Market Segments
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MSG91Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gupshup excels in its Proactive Engagement feature, scoring a remarkable 9.0, which allows businesses to initiate conversations effectively, while MSG91's engagement capabilities are less robust, leading to a lower overall user satisfaction in this area.
- Reviewers mention that Gupshup's API Call Speed is rated at 8.0, which is decent, but MSG91 outperforms with a score of 8.9, indicating faster response times that can enhance user experience and operational efficiency.
- G2 users highlight that Gupshup offers a wider variety of Communication Varieties with a score of 8.3, making it more versatile for businesses looking to engage customers through multiple channels, whereas MSG91's score of 6.7 suggests limitations in this aspect.
- Users on G2 indicate that Gupshup's Ease of Integration is rated at 8.5, making it user-friendly for businesses to implement, while MSG91's score of 8.1, although still good, suggests a slightly more complex integration process.
- Reviewers mention that Gupshup's Quality of Support is rated at 8.4, reflecting a strong commitment to customer service, while MSG91's score of 8.0 indicates that there may be room for improvement in their support offerings.
- Users say that Gupshup's Customization Interface, rated at 7.4, allows for a decent level of personalization, but MSG91's lower score of 7.1 suggests that users may find it less flexible in tailoring their messaging solutions.
Featured Products
Sponsored
Customerly
(35)
Conversational Marketing
Visit Website
Sponsored
Netcapz
(0)
Conversational Marketing
Visit Website
Pricing
Entry-Level Pricing
Gupshup
No pricing availableMSG91
No pricing availableFree Trial
Gupshup
No trial information availableMSG91
No trial information availableRatings
Meets Requirements
8.6
45
8.0
37
Ease of Use
8.6
46
8.1
36
Ease of Setup
8.6
29
8.7
25
Ease of Admin
8.0
20
8.5
24
Quality of Support
8.5
45
8.0
37
Has the product been a good partner in doing business?
8.8
20
8.7
23
Product Direction (% positive)
8.4
45
7.9
28
Features by Category
Messenger
8.2
15
Not enough data
6.9
14
Not enough data
6.8
14
Not enough data
7.4
14
Not enough data
Channels
7.2
13
Not enough data
6.9
15
Not enough data
8.2
14
Not enough data
6.3
12
Not enough data
7.4
12
Not enough data
Customers
7.7
13
Not enough data
7.4
14
Not enough data
7.2
15
Not enough data
6.9
13
Not enough data
6.9
13
Not enough data
Functionality
8.5
33
8.1
13
|
Verified
8.1
30
8.8
13
|
Verified
8.4
29
6.8
15
|
Verified
Support
8.1
30
7.3
14
|
Verified
8.0
27
7.6
14
8.5
31
7.8
15
|
Verified
Conversational Platform
8.3
10
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
Support Automation
8.5
9
Not enough data
8.7
10
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
Generative AI
6.4
6
Not enough data
6.7
6
Not enough data
Generative AI
7.3
5
Not enough data
7.7
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and MSG91 are categorized as Communication Platform as a Service
Unique Categories
Gupshup is categorized as Conversational Marketing, Bot Platforms, Conversational Support, and WhatsApp Marketing
MSG91 has no unique categories
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Marketing and Advertising
5.8%
Insurance
5.8%
Information Technology and Services
5.8%
Hospital & Health Care
5.8%
Other
67.3%
Computer Software
21.3%
Education Management
10.6%
Retail
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Other
48.9%
Most Helpful Reviews
Gupshup
Most Helpful Favorable Review
Shivam B.
Verified User in Insurance
Great service provided people like Dhruv Jain. Always available and on point resolutions mostly provided.
Most Helpful Critical Review
mani V.
Verified User in Marketing and Advertising
slowness and sometimes facing refresh issues
MSG91
Most Helpful Favorable Review
Meenakshi S.
Verified User in Education Management
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
Most Helpful Critical Review
Shivam M.
Verified User in Marketing and Advertising
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Shivam B.
Verified User in Insurance
Great service provided people like Dhruv Jain. Always available and on point resolutions mostly provided.
Meenakshi S.
Verified User in Education Management
Support from Mr. Hardik is really great! They helped us with basics. And now we're using their API for OTPs. The dashboard is easy to use. Love the simplicity.
mani V.
Verified User in Marketing and Advertising
slowness and sometimes facing refresh issues
Shivam M.
Verified User in Marketing and Advertising
Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue". I don't understand how many years they will resolve the issue. Worst You can't contact them...
Discussions
Is Gupshup good?
1 comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
MSG91 has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
