When assessing the two solutions, reviewers found TLDCRM easier to use, set up, and administer. Reviewers also preferred doing business with TLDCRM overall.
It is pretty easy to use and can be learned by anyone
Their customer self-service portal in particular is not as mature as their other products. We had challenges with how they implemented versioning in the back end. The product could definitely use more User Experience analysis to improve usability and design.
The 24/7 real time support is unprecedented for dialers. TLD is a full contact center solution with its lead developer on call at a moments notice for any and ALL issues that come up. Through Slack I'm able to reach out to them for something as simple as...
I am unable at this time to find any drawbacks to the software.
It is pretty easy to use and can be learned by anyone
The 24/7 real time support is unprecedented for dialers. TLD is a full contact center solution with its lead developer on call at a moments notice for any and ALL issues that come up. Through Slack I'm able to reach out to them for something as simple as...
Their customer self-service portal in particular is not as mature as their other products. We had challenges with how they implemented versioning in the back end. The product could definitely use more User Experience analysis to improve usability and design.
I am unable at this time to find any drawbacks to the software.