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LogMeIn Resolve
LogMeIn Resolve
(439)
4.4 out of 5
LogMeIn Resolve
By GoTo
Optimized for quick response
NinjaOne
NinjaOne
(1,830)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
At a Glance
LogMeIn Resolve
LogMeIn Resolve
Star Rating
(439)4.4 out of 5
Market Segments
Mid-Market (41.5% of reviews)
Information
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plans
NinjaOne
NinjaOne
Star Rating
(1,830)4.7 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that GoTo Resolve excels in "Unattended Remote Access" with a score of 8.9, allowing for seamless support without requiring user intervention, while NinjaOne shines in "Device Management" with a higher score of 9.6, indicating a more robust set of tools for managing devices remotely.
  • Reviewers mention that GoTo Resolve's "Session Recording" feature, rated at 9.0, is highly valued for training and compliance purposes, whereas NinjaOne's lower score of 7.7 in the same category suggests it may not meet the same level of user expectations for this functionality.
  • G2 users highlight GoTo Resolve's strong performance in "Screen Sharing" with a score of 9.2, which is crucial for effective remote support, while NinjaOne's score of 9.1 indicates it also performs well but may lack some advanced features that GoTo Resolve offers.
  • Users on G2 report that NinjaOne's "Patch Management" feature, rated at 9.0, is particularly effective in keeping systems updated, while GoTo Resolve's score of 8.7 suggests it may not be as comprehensive in this area, leading to potential vulnerabilities.
  • Reviewers mention that GoTo Resolve's "Quality of Support" is rated at 8.7, which is lower than NinjaOne's impressive score of 9.3, indicating that users may find NinjaOne's customer service more responsive and helpful.
  • Users say that NinjaOne's "Ease of Setup" is rated at 9.3, making it a more user-friendly option for new users compared to GoTo Resolve's score of 8.9, which may require a steeper learning curve for some users.
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Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Browse all 5 pricing plans
NinjaOne
No pricing available
Free Trial
LogMeIn Resolve
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
9.0
354
9.1
1,679
Ease of Use
9.0
355
9.2
1,694
Ease of Setup
8.9
186
9.3
1,540
Ease of Admin
8.9
175
9.3
1,518
Quality of Support
8.7
305
9.3
1,618
Has the product been a good partner in doing business?
8.7
165
9.5
1,486
Product Direction (% positive)
8.0
343
9.8
1,678
Features by Category
IT Service Management (ITSM) ToolsHide 15 FeaturesShow 15 Features
Not enough data
8.5
4,519
Administration
Not enough data
8.2
301
Not enough data
8.7
315
Not enough data
8.3
321
Service Desk
Not enough data
8.3
318
Not enough data
8.1
314
Not enough data
8.1
295
Management
Not enough data
8.4
302
Not enough data
9.0
306
Not enough data
8.7
288
Not enough data
8.8
288
Not enough data
8.5
272
Functionality
Not enough data
7.6
286
Not enough data
8.6
295
Not enough data
8.9
307
Not enough data
8.9
311
Server BackupHide 12 FeaturesShow 12 Features
Not enough data
8.5
1,206
Compatibility
Not enough data
8.8
129
Not enough data
7.9
115
Not enough data
8.2
113
Not enough data
8.0
108
Management
Not enough data
Feature Not Available
Not enough data
8.2
123
Not enough data
8.6
125
Not enough data
8.8
133
Not enough data
9.1
130
Compliance
Not enough data
8.8
117
Not enough data
8.3
113
Not enough data
Feature Not Available
Online BackupHide 11 FeaturesShow 11 Features
Not enough data
8.6
1,339
Functionality
Not enough data
Feature Not Available
Not enough data
8.6
144
Not enough data
8.9
152
Not enough data
8.3
147
Not enough data
Feature Not Available
Compatibility
Not enough data
8.9
156
Not enough data
8.4
149
Not enough data
8.3
144
Management
Not enough data
8.3
147
Not enough data
8.8
151
Not enough data
8.7
149
Remote Monitoring & Management (RMM)Hide 11 FeaturesShow 11 Features
9.4
200
8.6
10,140
Administration
9.6
19
9.3
1007
|
Verified
9.2
14
8.0
826
9.2
18
8.6
952
|
Verified
Monitoring and Management
9.7
20
9.3
1002
|
Verified
9.4
18
8.5
931
8.9
19
8.7
971
|
Verified
8.7
18
9.0
1003
|
Verified
Organization
9.0
16
8.0
808
|
Verified
Service Management
9.8
17
7.3
802
9.8
21
9.1
953
|
Verified
9.6
20
8.6
885
|
Verified
Unified Endpoint Management (UEM)Hide 10 FeaturesShow 10 Features
Not enough data
8.6
1,168
Scope
Not enough data
9.0
119
Not enough data
9.0
127
Security
Not enough data
8.7
125
Not enough data
8.2
108
Not enough data
7.3
109
Management
Not enough data
9.0
121
Not enough data
8.8
122
Not enough data
8.8
115
Not enough data
8.7
117
Not enough data
8.0
105
Network MonitoringHide 7 FeaturesShow 7 Features
Not enough data
8.5
2,483
Functionality
Not enough data
8.9
392
Not enough data
9.0
405
Not enough data
8.3
362
Not enough data
8.8
358
Management
Not enough data
8.4
330
Not enough data
8.5
336
Not enough data
7.8
300
Incident ManagementHide 8 FeaturesShow 8 Features
Not enough data
8.7
1,837
Monitoring
Not enough data
9.2
334
|
Verified
Not enough data
9.1
334
|
Verified
Not enough data
8.4
293
|
Verified
Management Tools
Not enough data
8.4
287
Not enough data
8.7
302
|
Verified
Not enough data
8.5
287
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
IT Asset ManagementHide 11 FeaturesShow 11 Features
Not enough data
8.5
4,373
Asset Inventory
Not enough data
9.0
599
Not enough data
8.9
593
Not enough data
7.9
539
Not enough data
Feature Not Available
Not enough data
8.3
551
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.1
556
Not enough data
8.7
520
Not enough data
8.0
493
Not enough data
8.3
522
Remote SupportHide 18 FeaturesShow 18 Features
8.6
1,058
8.3
10,507
Administration
9.2
78
9.1
741
9.1
76
8.7
713
9.0
61
7.7
645
8.9
66
9.2
739
8.6
65
8.9
691
8.5
68
8.8
718
Maintenance
8.9
69
9.2
733
8.4
47
7.7
579
Communication
8.8
65
7.8
610
8.0
45
Feature Not Available
8.3
47
Feature Not Available
8.6
48
7.0
561
Security
8.7
50
8.1
593
8.4
50
8.3
624
Device Support
8.5
55
7.4
598
8.6
54
8.4
641
8.4
57
8.4
632
Performance
8.4
57
8.2
689
PC BackupHide 8 FeaturesShow 8 Features
Not enough data
8.4
922
Functionality
Not enough data
8.8
139
Not enough data
7.9
122
Not enough data
8.1
123
Not enough data
8.5
132
Performance
Not enough data
8.6
140
Not enough data
8.5
131
Not enough data
Feature Not Available
Not enough data
8.7
135
AntivirusHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Service DeskHide 12 FeaturesShow 12 Features
8.3
769
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
61
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
72
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 11 FeaturesShow 11 Features
8.3
55
8.2
1,636
Platform - Mobile Device Management (MDM)
8.3
5
8.3
141
Operating System
9.3
5
9.2
158
8.7
5
8.0
155
8.0
5
8.0
152
Management
7.7
5
8.3
153
7.3
5
7.8
145
7.7
5
7.9
145
7.7
5
7.8
146
8.7
5
7.9
147
Security
8.7
5
8.3
148
9.0
5
8.3
146
Enterprise IT ManagementHide 11 FeaturesShow 11 Features
Not enough data
8.3
2,970
Analysis
Not enough data
8.0
273
Platform
Not enough data
7.6
264
Not enough data
8.9
276
Not enough data
8.0
258
Not enough data
8.5
274
Not enough data
8.2
270
Security
Not enough data
8.6
279
Not enough data
9.1
284
Not enough data
7.4
262
Not enough data
8.6
271
Not enough data
8.0
259
Remote DesktopHide 14 FeaturesShow 14 Features
8.4
1,012
Not enough data
Administration
8.5
78
Not enough data
8.2
70
Not enough data
8.4
75
Not enough data
8.3
73
Not enough data
8.1
70
Not enough data
8.4
75
Not enough data
8.5
80
Not enough data
Platform
8.6
70
Not enough data
8.2
66
Not enough data
8.5
70
Not enough data
8.7
82
Not enough data
Security
7.8
59
Not enough data
8.5
75
Not enough data
8.5
69
Not enough data
Categories
Categories
Shared Categories
LogMeIn Resolve
LogMeIn Resolve
NinjaOne
NinjaOne
Unique Categories
LogMeIn Resolve
LogMeIn Resolve is categorized as Endpoint Protection Platforms, Antivirus, Remote Desktop, and Service Desk
NinjaOne
Reviews
Reviewers' Company Size
LogMeIn Resolve
LogMeIn Resolve
Small-Business(50 or fewer emp.)
36.9%
Mid-Market(51-1000 emp.)
41.5%
Enterprise(> 1000 emp.)
21.6%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
46.3%
Mid-Market(51-1000 emp.)
49.4%
Enterprise(> 1000 emp.)
4.3%
Reviewers' Industry
LogMeIn Resolve
LogMeIn Resolve
Information Technology and Services
22.2%
Computer Software
10.8%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
53.0%
NinjaOne
NinjaOne
Information Technology and Services
28.0%
Computer & Network Security
13.3%
Hospital & Health Care
4.3%
Computer Software
3.3%
Manufacturing
3.1%
Other
47.9%
Most Helpful Reviews
LogMeIn Resolve
LogMeIn Resolve
Most Helpful Favorable Review
Verified User in Computer Software
GC
Verified User in Computer Software

Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with...

Most Helpful Critical Review
Jacki S.
JS
Jacki S.
Verified User in Information Technology and Services

As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about.

NinjaOne
NinjaOne
Most Helpful Favorable Review
Adam L.
AL
Adam L.
Verified User in Recreational Facilities and Services

Easy to Deploy and implement and integrate into our systems from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 65 locations and can remote in to help our employees! We've received raving feedback...

Most Helpful Critical Review
JS
Joe S.
Verified User in Computer & Network Security

It's organization. How it displays assets, its lack of being able to see a top-down for the client. Being able to search by user. It just feels like a toy version of an RMM.

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Discussions
LogMeIn Resolve
LogMeIn Resolve Discussions
Is GoToAssist legitimate?
3 comments
Carolyn M.
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 comment
Jorge D.
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
Monty the Mongoose crying
LogMeIn Resolve has no more discussions with answers
See all discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
Nathan S.
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting. It also integrates...Read more
See all discussions
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LogMeIn Resolve
LogMeIn Resolve
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NinjaOne
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