Compare GoSite and Podium 
At a Glance
Market Segments
Mid-Market (52.0% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
No pricing available
$399.00 Per Month
GoSite
Star Rating
(25)3.9 out of 5
Market Segments
Mid-Market (52.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GoSitePodium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its Live Chat feature, scoring 9.1, which reviewers mention provides a seamless experience for customer interactions. In contrast, GoSite's live chat functionality, while decent, scores lower at 7.1, indicating room for improvement.
- Reviewers mention that Podium's Two-Way Text Messaging feature is highly rated at 9.3, allowing for effective communication with customers. GoSite, however, has a lower score of 9.0 in this area, suggesting that while it is functional, it may not offer the same level of engagement.
- G2 users highlight Podium's superior Reporting capabilities with a score of 8.7, which reviewers say provides comprehensive insights into customer interactions. GoSite's reporting features, scoring 8.0, are seen as less robust, potentially limiting users' ability to analyze data effectively.
- Users on G2 report that Podium's Customization Interface is rated at 8.6, allowing for a tailored user experience. In comparison, GoSite's customization options are perceived as less flexible, with a score of 7.6, which may hinder users looking for personalized solutions.
- Reviewers mention that Podium's Quality of Support is rated at 9.0, with many users praising the responsiveness and helpfulness of the support team. GoSite, with a score of 8.7, is still considered good, but some users feel it lacks the same level of attentiveness.
- Users say that Podium's Ease of Use is a standout feature, scoring 9.3, which many reviewers appreciate for its intuitive design. GoSite, while user-friendly, scores lower at 8.5, indicating that some users may face a steeper learning curve.
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Pricing
Entry-Level Pricing
GoSite
No pricing availablePodium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
GoSite
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
8.2
18
9.1
1,549
Ease of Use
8.5
19
9.3
1,568
Ease of Setup
9.0
13
9.2
917
Ease of Admin
9.0
13
9.3
803
Quality of Support
8.7
18
9.0
1,447
Has the product been a good partner in doing business?
8.5
13
9.2
819
Product Direction (% positive)
6.7
14
9.0
1,542
Features by Category
Messenger
Not enough data
8.4
126
Not enough data
7.9
175
Not enough data
9.1
191
Not enough data
Feature Not Available
Channels
Not enough data
8.1
181
Not enough data
8.7
191
Not enough data
9.3
206
Not enough data
Feature Not Available
Not enough data
8.1
165
Customers
Not enough data
8.3
122
Not enough data
8.4
126
Not enough data
8.6
193
Not enough data
8.3
193
Not enough data
8.5
192
Platform Basics
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Platform Data
Not enough data
9.4
44
Not enough data
9.0
44
Platform Additional Functionality
Not enough data
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Platform Content
Not enough data
9.1
43
Text Messaging
Not enough data
8.7
179
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
SMS Platform
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Channels
Not enough data
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Design
Not enough data
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Generative AI
Feature Not Available
7.9
158
Feature Not Available
7.8
153
Listing Management
9.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.9
6
Not enough data
Performance
8.8
7
Not enough data
8.6
7
Not enough data
Local Search Optimization
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Functionality
Not enough data
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Support
Not enough data
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Responses
Not enough data
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Generative AI
Not enough data
8.5
18
Not enough data
8.3
17
Conversational Platform
Not enough data
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Support Automation
Not enough data
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Generative AI
Not enough data
7.8
119
Not enough data
7.7
119
Data
Not enough data
8.4
22
Not enough data
8.8
23
Interaction
Not enough data
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Learning
Not enough data
8.6
23
Not enough data
8.6
24
Content Generation
Not enough data
8.5
24
Not enough data
8.2
24
System
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Generative AI
Feature Not Available
8.0
183
Feature Not Available
7.7
179
Feature Not Available
Feature Not Available
Communication
Not enough data
9.2
624
|
Verified
Not enough data
9.1
649
|
Verified
Not enough data
8.2
438
Not enough data
9.0
592
|
Verified
Not enough data
7.3
225
Internal Use
Not enough data
8.3
545
|
Verified
Not enough data
9.0
605
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.6
555
|
Verified
Not enough data
8.8
562
|
Verified
Not enough data
8.5
529
|
Verified
Consumer Intelligence
8.7
5
9.2
599
|
Verified
7.7
5
8.5
489
7.7
5
8.6
530
|
Verified
Reporting
Not enough data
Feature Not Available
7.3
5
8.4
497
|
Verified
8.3
6
9.0
619
|
Verified
Media Monitoring
Not enough data
8.6
490
Not enough data
7.2
173
7.7
5
8.3
485
In-House Management
Not enough data
8.6
479
8.3
5
8.6
478
|
Verified
Generative AI
Feature Not Available
7.6
119
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GoSite and Podium are categorized as Customer Communications Management, SMS Marketing, Conversational Marketing, Online Reputation Management, and Live Chat
Unique Categories
GoSite is categorized as Local Listing Management, Local SEO, Mobile Marketing, and Multi-Location Marketing Platforms
Podium is categorized as Conversational Support, Automotive Marketing, Chatbots, Communication Platform as a Service, VoIP, AI Chatbots, and Shared Inbox
Reviews
Reviewers' Company Size
GoSite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
28.0%
Information Technology and Services
8.0%
Hospital & Health Care
8.0%
Building Materials
8.0%
Banking
8.0%
Other
40.0%
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Most Helpful Reviews
GoSite
Most Helpful Favorable Review
Courtney B.
Verified User in Banking
Eric and Jeff have been great to work with. They have guided us through the process and itemized all the action steps with defined responsibilities so we can easily track our progress. We are currently working with Jeff to gain access to one of our...
Most Helpful Critical Review
Verified User in Hospital & Health Care
Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I...
Podium
Most Helpful Favorable Review
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Most Helpful Critical Review
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Courtney B.
Verified User in Banking
Eric and Jeff have been great to work with. They have guided us through the process and itemized all the action steps with defined responsibilities so we can easily track our progress. We are currently working with Jeff to gain access to one of our...
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Verified User in Hospital & Health Care
Absolutely everything else. To start, don't trust sales. They told me I could split the initial payment in two and rates would be locked in. Neither of these things were true. They told me that user permissions were different than they actually were (I...
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Discussions
GoSite has no discussions with answers
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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