Compare Gong and Rilla 
At a Glance
Market Segments
Mid-Market (69.8% of reviews)
Small-Business (56.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,052)4.8 out of 5
Market Segments
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongRilla
Star Rating
(23)5.0 out of 5
Market Segments
Small-Business (56.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, providing high-quality recordings that are easy to access and review, while Rilla, although strong, has not reached the same level of user satisfaction in this area.
- Reviewers mention that Rilla shines in Playbook Creation, achieving a perfect score of 10.0, which allows users to create tailored playbooks effectively, whereas Gong's score of 8.6 indicates room for improvement in this feature.
- G2 users highlight Gong's superior Machine Learning capabilities with a score of 8.8, which enhances call analysis and predictive insights, while Rilla's performance in this area is less robust, leading to a less effective analysis of customer interactions.
- Users on G2 appreciate Rilla's Coaching Materials, scoring 9.8, which are noted for their comprehensiveness and effectiveness in training, compared to Gong's score of 9.0, which, while good, does not match Rilla's offerings.
- Reviewers say that Gong's Quality of Support is highly rated at 9.3, with many users praising the responsiveness and helpfulness of the support team, while Rilla's support, although rated at 9.7, has received mixed feedback regarding response times.
- Users report that Rilla's Real-Time Updates feature, scoring 9.6, is particularly beneficial for keeping teams informed, whereas Gong's score of 9.0 indicates that while it is effective, it may not be as timely or comprehensive as Rilla's updates.
Featured Products
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Pricing
Entry-Level Pricing
Gong
No pricing availableRilla
No pricing availableFree Trial
Gong
No trial information availableRilla
No trial information availableRatings
Meets Requirements
9.4
4,585
9.6
15
Ease of Use
9.3
4,634
9.6
15
Ease of Setup
9.2
965
8.7
9
Ease of Admin
9.1
709
9.0
8
Quality of Support
9.3
3,257
9.7
15
Has the product been a good partner in doing business?
9.4
709
9.6
8
Product Direction (% positive)
9.0
4,262
10.0
15
Features by Category
Lead Facilitation
7.2
237
Not enough data
7.4
232
Not enough data
7.6
236
Not enough data
7.7
232
Not enough data
Organization
8.3
234
Not enough data
8.3
233
Not enough data
8.3
233
Not enough data
Performance Analysis
8.7
234
Not enough data
8.7
234
Not enough data
Sales Analysis
7.9
224
Not enough data
8.1
231
Not enough data
Generative AI
8.6
178
Not enough data
8.9
180
Not enough data
Call Analytics
9.6
2495
|
Verified
Not enough data
8.8
2224
|
Verified
Not enough data
9.1
2408
|
Verified
Not enough data
8.4
1569
|
Verified
Not enough data
Agent Performance Management
8.7
1652
|
Verified
Not enough data
8.3
2281
|
Verified
Not enough data
8.7
2068
|
Verified
Not enough data
Generative AI
8.9
448
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
325
Not enough data
8.7
356
Not enough data
8.3
297
Not enough data
8.4
304
Not enough data
8.0
198
Not enough data
8.1
196
Not enough data
CRM Data Enrichment
9.0
350
Not enough data
8.8
335
Not enough data
9.1
370
Not enough data
Feature Not Available
Not enough data
8.6
199
Not enough data
Account Management
8.2
278
Not enough data
8.4
292
Not enough data
8.5
302
Not enough data
8.8
322
Not enough data
8.6
207
Not enough data
8.1
191
Not enough data
Data Sourcing
8.5
624
Not enough data
8.8
671
Not enough data
8.5
598
Not enough data
8.9
685
Not enough data
8.6
611
Not enough data
Predictive Analytics
8.2
607
Not enough data
8.5
636
Not enough data
8.2
622
Not enough data
8.4
609
Not enough data
Sales Management
8.5
645
Not enough data
8.3
608
Not enough data
8.6
647
Not enough data
9.0
709
Not enough data
Training
9.0
1849
|
Verified
9.6
12
9.0
2059
|
Verified
9.8
14
8.6
1411
|
Verified
10.0
10
9.2
2100
|
Verified
10.0
8
Feedback
9.3
2255
|
Verified
9.9
12
9.0
1737
|
Verified
9.2
11
9.0
1780
|
Verified
9.3
10
8.8
1493
|
Verified
9.2
13
9.0
1679
|
Verified
9.6
12
8.9
1769
|
Verified
9.3
10
Feature Not Available
9.8
9
Generative AI
9.0
283
Feature Not Available
Categories
Categories
Shared Categories
Gong and Rilla are categorized as Sales Coaching
Unique Categories
Gong is categorized as Conversation Intelligence, Sales Analytics, AI Sales Assistant, and Revenue Operations & Intelligence (RO&I)
Rilla has no unique categories
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.0%
Information Technology and Services
16.4%
Marketing and Advertising
9.0%
Internet
5.3%
Financial Services
3.2%
Other
28.0%
Construction
52.2%
Renewables & Environment
17.4%
Retail
13.0%
Oil & Energy
4.3%
Management Consulting
4.3%
Other
8.7%
Most Helpful Reviews
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Rilla
Most Helpful Favorable Review
Janelle F.
Verified User in Renewables & Environment
Rillavoice provides same day feedback through playback, transcripts, and speech rates. Rillavoice also matches your true presentation to script expectations and provides a score. There is also a feature that shares where you measure against the top reps and...
Most Helpful Critical Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Janelle F.
Verified User in Renewables & Environment
Rillavoice provides same day feedback through playback, transcripts, and speech rates. Rillavoice also matches your true presentation to script expectations and provides a score. There is also a feature that shares where you measure against the top reps and...
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Alternatives
Discussions
What is gong software?
6 comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Rilla has no discussions with answers
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