Rilla Reviews & Product Details

I am able to review my sales team, give them valuable feedback on each appointment without leaving my office. My team is also able to review their own appointment Review collected by and hosted on G2.com.

Buyer beware! I have been using this product for a few years but I decided that I could not afford it this year. My intent was to cancel my service once I received my auto renewal notice which I did not receive it. As soon as I saw the charge on my credit card I notified them. They refuse to cancel and refund my $13K for my annual subscription. I have my credit card on file with lots of companies who all notify me when my renewal is coming up to make sure there are no changes and as a curtsey. This is an extremely deceptive way of doing business. If you do not have access to the internet it will not work. Review collected by and hosted on G2.com.

I love being able to see the in-depth conversations my salespeople have with Rilla. It's valuable because before Rilla, I never knew the conversations my team was having nor could I correct them if they were saying something incorrect. Now I can hear firsthand exactly what conversations they are having, and the feedback I can get from them is priceless. I enjoy the ride alongs and being able to hear the tonality of my people, which helps me tell if they are being sincere or insincere. The initial setup of Rilla was very easy and user-friendly, especially the rollout with Salesforce. Overall, I'm very satisfied with Rilla, and I would rate it a 10. I love this product. Review collected by and hosted on G2.com.

I enjoy the ride alongs and hearing the tonality of my people. If the process to access these ride alongs were shortened to a simple click of a button, I would not be able to gain that same access or insight from it. Review collected by and hosted on G2.com.

I use Rilla to review metrics and push business initiatives forward. It provides clarity and a deeper understanding of what’s working and why, which is incredibly helpful. I really appreciate the usability of Rilla; it’s not hard to use at all. Even managers and reps at all stages of technology can use it easily. The depth is another aspect I like because it allows me to go beyond the surface and see trends and insights that help reps improve and managers become better coaches. Setting it up was very easy, which is a big plus. Review collected by and hosted on G2.com.

I wish there was a different interface for admins that didn’t take me directly to ride alongs. Most of my interactions are analytics and not ride along driven. Review collected by and hosted on G2.com.

I really enjoy the inside visibility to the reps sales presentations. It has helped me confirm what I have suspected or thought were key issues that needed coaching. Review collected by and hosted on G2.com.

There really isn’t anything other than the interface with our CRM and the challenges we are having on our side of making sure the recording ls are happening and attaching to the right appointments. I also wish there was a recording device that helped more than the phones as the sales reps often don’t have their phone in their hands when walk-in come in and they start the recording late because of it. Also the recording quality is tough when they try and put their phone in their pocket to make it less awkward. I would love it if there was a recording device they could wear, like the Apple Watch or a magnet device they could wear that could record instead of their phones, but they could get clearer recordings because they weee wearing it like a badge or something. Review collected by and hosted on G2.com.

I like that Rilla is constantly adding features that help us as managers connect with our reps. It's great that we're able to go back to past appointments and give live feedback, share voice comments, and utilize the ride-along feature. This feature allows me to not only go back and leave feedback but also witness the appointment live as it's happening. The Rilla live feature is particularly helpful since it allows us to be in many places at once, which is typically impossible. I appreciate being able to balance between multiple appointments within a short amount of time and leave live feedback for the reps to use. Review collected by and hosted on G2.com.

Some of the ride along features when I'm doing rilla live, as far as when I first pop in, it has prompts that make me have to type something in there before I can interact with how the appointment being transcribed and scroll to the parts I want. It'd be nice if leaving a comment wasn't necessary right as soon as you pop into it. I can just interact with it as I see fit. Review collected by and hosted on G2.com.

I use Rilla for coaching and find it incredibly useful because managers can quickly leave voice feedback, written comments, highlight clips, and assign coaching tasks or training. I really like how it turns real customer conversations into practical coaching opportunities, making it easy for managers to identify strengths and areas for improvement. The ability to review real conversations provides more accurate feedback compared to relying on surveys or customer feedback. This approach not only helps with revenue and sales but also aids employees in learning faster, while minimizing the time required for managers. I'm also excited about the new role play feature that helps train employees. Additionally, the setup of Rilla was easy. Review collected by and hosted on G2.com.

None at the moment. Review collected by and hosted on G2.com.

I really like how Rilla is trying to collaborate with humans instead of replacing them. It seems focused on helping humans be more efficient. I also like all the cool new features and how they're always coming out with something new. I find it easy to use; it's not complicated at all. I love the dashboards and how you can navigate the website. Additionally, our account manager, Isabella, is awesome. Her training and responsiveness have made the setup process pretty easy. Review collected by and hosted on G2.com.

I don't want Rilla to be used as a catch tool or a watch my back tool for managers on our sales reps. We want this to truly be a coaching tool. It's important to get buy-in from our sales team to ensure Rilla is used the right way to help us get better. Review collected by and hosted on G2.com.

I use Rilla as a VP of sales for a franchise group and find it extremely effective for checking script compliance, measuring sales skills, and helping to coach my team. I love the new role play feature that was just rolled out as it allows people to coach themselves using the AI, which works with real objections they face in appointments while it's fresh in their minds. This is extremely helpful. The ride alongs are also extremely useful, allowing me to dig deeper when someone is struggling to understand what might be preventing their sales. I find the analytics function to be very useful as well, as it provides a bird's eye view of various key trends on who's selling and why they might be selling more than others. Review collected by and hosted on G2.com.

I have a two-step appointment process and there's no way to link the site assessment to the presentation, which would really help in mapping out the customer journey. Also, the integration with our CRM, Zoho, is a bit shoddy and doesn't always connect well, so we don't get truly accurate analytics. The initial setup was about a six out of ten in terms of ease because we had to do a lot of integration work with our IT head and the Rilla team to get it to communicate properly with Zoho. Plus, there are still script attribution issues that cause problems. Review collected by and hosted on G2.com.

I like that Rilla allows me the opportunity to play back the conversations I've had with a customer. This helps me evaluate how well I was able to accomplish certain trackers. I also like how there's an AI feature that points out the best parts of the demo or sections that need to be improved upon. The initial setup was easy, even though it was a bit confusing at first, but once you understand its capability and functionality, it’s quite user friendly. Review collected by and hosted on G2.com.

Unfortunately, Rilla does not pick up on tonality, body language, or any kind of posturing. So, it does not fully capture the sales experience. Review collected by and hosted on G2.com.

Rilla has powerful tools that allow for quick call review and transcript navigation. It makes it easy to find areas of opportunity for the sales rep and add feedback. Review collected by and hosted on G2.com.

Need to be careful with deploying the tool. If not executed properly, sales reps see it as big brother watching over them. It must be presented for what it is, a tool to help increase performance. Review collected by and hosted on G2.com.