Compare Glia and LivePerson 
At a Glance
Market Segments
Mid-Market (71.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$$$ Contact Us
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Glia
Star Rating
(38)4.8 out of 5
Market Segments
Mid-Market (71.1% of reviews)
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaLivePerson
Star Rating
(164)4.2 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LivePerson excels in its "Live Chat" feature, providing a seamless experience for real-time customer interactions, while Glia's "Co-Browsing" feature is highlighted for enhancing collaborative support, allowing agents to guide customers through complex processes.
- Reviewers mention that Glia's "Personalization" capabilities are superior, with a score of 9.7, enabling tailored customer experiences, whereas LivePerson's personalization features are rated lower at 8.0, indicating less flexibility in customizing interactions.
- G2 users highlight that Glia's "AI Text Generation" and "AI Text Summarization" features are robust, scoring 9.0 and 9.3 respectively, which enhances automated responses and content creation, while LivePerson's similar features are rated lower, suggesting less effectiveness in AI-driven communication.
- Users on G2 report that LivePerson's "Data Security" and "Data Masking" features are highly rated at 9.2 and 9.3, ensuring customer data protection, while Glia, although strong in other areas, does not emphasize these security features as prominently.
- Reviewers mention that Glia's "Integrations" score of 10.0 stands out, allowing for seamless connectivity with various platforms, while LivePerson's integration capabilities, rated at 8.7, may not offer the same level of versatility.
- Users say that Glia's "Knowledge Base" feature is particularly effective, scoring 9.3, which aids in self-service support, while LivePerson's knowledge base is rated lower at 7.9, indicating potential gaps in user support resources.
Featured Products
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Live Chat
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Live Chat
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Fullview
(11)
Live Chat
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Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Glia
No trial information availableLivePerson
No trial information availableRatings
Meets Requirements
9.3
25
8.5
146
Ease of Use
9.7
26
8.3
148
Ease of Setup
9.5
22
7.9
77
Ease of Admin
9.3
22
8.2
76
Quality of Support
9.1
25
8.3
145
Has the product been a good partner in doing business?
9.5
22
8.1
78
Product Direction (% positive)
10.0
24
5.2
143
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.7
5
Not enough data
8.7
5
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Responses
Not enough data
8.0
51
Not enough data
8.1
55
Not enough data
8.3
56
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
52
Not enough data
8.7
20
Not enough data
8.1
53
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
10
Not enough data
8.8
11
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
8.8
7
Platform
Not enough data
9.2
11
Not enough data
9.0
10
Not enough data
8.9
12
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.7
9
Generative AI
Not enough data
8.6
6
Not enough data
8.9
6
Administration
9.3
9
Not enough data
9.4
9
Not enough data
9.7
13
Not enough data
Security
9.2
11
Not enough data
9.3
10
Not enough data
Conversational Platform
Not enough data
6.8
16
Not enough data
8.0
16
Not enough data
8.1
13
Not enough data
8.4
16
Support Automation
Not enough data
8.0
15
Not enough data
8.0
16
Not enough data
8.7
17
Not enough data
7.8
17
Generative AI
Not enough data
8.3
7
Not enough data
8.6
7
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
6
Automation
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
8.3
6
Artificial Intelligence
Not enough data
7.9
7
Not enough data
8.6
6
Not enough data
8.3
7
Generative AI
Not enough data
9.0
5
Not enough data
9.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.8
20
9.1
30
|
Verified
9.5
17
8.8
29
|
Verified
7.2
6
7.5
14
8.8
13
8.6
22
|
Verified
9.3
15
8.7
10
|
Verified
Internal Use
8.8
15
7.7
28
|
Verified
9.1
17
8.4
21
|
Verified
8.7
10
8.6
17
|
Verified
9.2
13
8.0
22
|
Verified
8.3
9
9.0
18
|
Verified
8.8
10
7.7
24
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
6
8.3
12
8.9
6
7.7
5
8.3
5
Not enough data
Not enough data
7.9
7
9.7
5
7.9
8
Self-Service Platform
9.7
6
7.9
8
8.9
6
8.1
8
8.3
6
8.3
8
9.3
7
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
8.7(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia and LivePerson are categorized as Digital Customer Service Platforms, Live Chat, and Customer Self-Service
Unique Categories
Glia is categorized as Co-Browsing, SMS Marketing, Contact Center, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Speech Analytics
LivePerson is categorized as SAP Store, AI Agents, Conversational Support, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, Conversation Intelligence, and Customer Service Automation
Reviews
Reviewers' Company Size
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
42.1%
Financial Services
34.2%
Insurance
15.8%
Oil & Energy
2.6%
Luxury Goods & Jewelry
2.6%
Other
2.6%
Internet
16.9%
Retail
16.3%
Telecommunications
8.8%
Insurance
4.4%
Computer Software
4.4%
Other
49.4%
Most Helpful Reviews
Glia
Most Helpful Favorable Review
Slisha K.
Verified User in Luxury Goods & Jewelry
Salemove has been truly instrumental in selling our high dollar value products online. Engagement rings are a highly emotional and expensive purchase. Getting the customer to feel comfortable is a major component of completing the sale. Salemove let's us...
Most Helpful Critical Review
Verified User in Financial Services
Lack of support, does not integrate well with other platforms for call center, does not work well with a kiosk mode. There are more features available on the platform but we have never been told or introduced to them as we have been a client for over 2...
LivePerson
Most Helpful Favorable Review
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Most Helpful Critical Review
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Slisha K.
Verified User in Luxury Goods & Jewelry
Salemove has been truly instrumental in selling our high dollar value products online. Engagement rings are a highly emotional and expensive purchase. Getting the customer to feel comfortable is a major component of completing the sale. Salemove let's us...
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Verified User in Financial Services
Lack of support, does not integrate well with other platforms for call center, does not work well with a kiosk mode. There are more features available on the platform but we have never been told or introduced to them as we have been a client for over 2...
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Alternatives
Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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