| Bronze | | Boost agent efficiency with a messaging-first workspace - Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
- Integrations & Developer Experience: Includes Integration Hub, access to 50+ data, connect & customize APIs, CRM connectors and functions
- Automations & AI: Includes Intent Manager (Build, Optimize, Analyze, and Discover Features) Create, manage, test, and activate intent domain models using LivePerson NLU. Includes pre-built domain and starter pack access for top verticals and use cases.
- Conversational Intelligence: Includes Data Transporter and Report Center
- Technical Support: Standard
- Customer Success: Community
- Implementation: Bronze
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| Silver | | Increase self-service with intelligent automation
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
- Integrations & Developer Experience: Includes Integrations Hub, access to 50+ data, connect & customize APIs, CRM connectors & functions
- Automations & AI: Includes Intent Manager (Build, Optimize, Analyze and Discover features), Conversation Builder, KnowledgeAI, Conversation Assist, Conversation Orchestrator, AI Annotator and 3rd Party Bot Connectors
- Conversational Intelligence: Includes Data Transporter, Report Center, LivePerson Analytics Studio
- Proactive: Proactive Messaging on WhatsApp, SMS and InApp.
- Technical Support: Enhanced
- Customer Success: Pooled CSM
- Implementation: Silver
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| Gold | | Enhance personalization with advanced analytics and Generative AI
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
- Integrations & Developer Experience: Integration hub, access to 50+ data, connect & customize APIs, CRM connectors & functions.
- Automations & AI: Includes Intent Manager, Conversation Builder. KnowledgeAI. Conversation Assist, Conversation Orchestrator AI Annotator, 3rd Party Bot Connectors
- Conversational Intelligence: Data Transporter, Report Center, LivePerson Analytics Studio
- Proactive: Proactive messaging on WhatsApp, SMS and InApp
- GenerativeAI: Includes Generative Intent Training, Copilot Summary, Copilot Assist, Copilot Rewrite, AI Agents: Messaging Bot, AI Agents: Voice Bot, AI Agents: KnowledgeAI Agent, AI Agents: Routing AI Agent, Hallucination Detection, Prompt Library, Bring Your Own LLM, Generative Insights
- Technical Support: Enhanced
- Customer Success: Designated CSM
- Implementation: Gold
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