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At a Glance
Market Segments
Enterprise (53.7% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 User Per Month
Glean
Star Rating
(140)4.7 out of 5
Market Segments
Enterprise (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GleanGuru
Star Rating
(2,328)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Setup with a score of 9.3, making it a preferred choice for teams looking to implement knowledge management quickly. In contrast, Glean's score of 8.3 indicates a more complex setup process, which some users find challenging.
- Reviewers mention that Glean shines in Ease of Use, scoring 9.5, which users appreciate for its intuitive interface. Guru, while still strong at 9.2, is noted by some users as having a steeper learning curve.
- G2 users highlight Guru's superior Quality of Support with a score of 9.4, where users feel they receive timely and effective assistance. Glean's score of 9.2, while still good, suggests that some users have experienced slower response times.
- Users on G2 report that Guru's Knowledge Base feature is highly rated at 9.7, with many praising its comprehensive and easily navigable content. Glean, with a score of 9.5, is also well-regarded but lacks some of the depth that Guru offers.
- Reviewers mention that Glean's Document Collaboration feature, scoring 9.0, is particularly effective for teams needing real-time editing capabilities. Guru's score of 9.0 is comparable, but some users feel Glean's interface is more user-friendly for collaborative tasks.
- Users say that Guru's Search Analytics feature, rated at 9.6, provides valuable insights into content usage, helping teams optimize their knowledge management strategies. Glean's score of 8.6 indicates that while it offers search capabilities, it may not provide the same level of analytical depth.
Pricing
Entry-Level Pricing
Glean
No pricing availableGuru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Glean
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.2
103
9.2
1,920
Ease of Use
9.5
108
9.2
1,942
Ease of Setup
8.7
15
9.3
959
Ease of Admin
8.7
10
9.0
476
Quality of Support
9.2
61
9.3
1,518
Has the product been a good partner in doing business?
9.3
10
9.4
429
Product Direction (% positive)
9.3
100
9.2
1,819
Features by Category
Content Management
Not enough data
9.3
114
Not enough data
9.2
112
Not enough data
9.3
114
Content Discovery
Not enough data
9.4
114
Not enough data
9.2
113
Not enough data
9.2
112
Not enough data
9.0
106
Not enough data
9.3
104
Not enough data
9.1
107
Generative AI
Not enough data
9.2
73
Not enough data
9.2
74
Administration
Not enough data
9.2
680
Not enough data
9.2
675
Not enough data
9.1
670
Knowledge Management
Not enough data
9.6
797
Not enough data
9.2
743
Not enough data
9.2
703
Compliance
Not enough data
9.1
694
Not enough data
9.1
661
Not enough data
9.2
657
Not enough data
9.1
637
Customer Support
Not enough data
9.2
766
Not enough data
9.2
725
Not enough data
9.0
649
Data Security
Not enough data
9.2
636
Not enough data
9.2
634
Not enough data
9.3
656
Not enough data
9.1
637
Administration
Not enough data
9.2
684
Not enough data
9.3
707
Not enough data
9.4
775
Generative AI
Not enough data
9.0
491
Knowledge Pages
Not enough data
9.0
690
Not enough data
9.1
644
Not enough data
9.0
688
Not enough data
8.8
590
Not enough data
8.9
551
Not enough data
9.1
563
Knowledge Dissemination
Not enough data
8.9
670
Not enough data
9.0
671
Not enough data
9.5
745
Not enough data
9.1
719
Not enough data
9.1
583
Not enough data
9.2
585
Not enough data
9.3
584
Not enough data
9.0
554
Not enough data
9.1
567
Agentic AI - Knowledge Base
Not enough data
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Compatibility
9.5
74
9.3
102
9.0
72
8.9
97
8.2
37
8.9
95
Agentic AI - Enterprise Search Software
Not enough data
8.7
48
Not enough data
8.7
44
Not enough data
9.0
45
Not enough data
8.8
43
Not enough data
9.0
47
Not enough data
8.7
44
Search Queries
8.2
73
9.1
97
8.9
59
9.4
101
8.0
64
9.1
94
8.7
65
9.1
89
8.6
59
9.3
99
AI powered search - Enterprise Search Software
Not enough data
8.6
35
Not enough data
8.3
30
Not enough data
9.4
35
Functionality
8.3
67
9.0
96
8.6
56
9.3
101
9.0
73
9.1
98
Compatibility - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Functionality - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Search Queries - Enterprise Search Software
Not enough data
9.0
31
Not enough data
9.2
33
Not enough data
8.5
33
Not enough data
9.3
31
Responses
Not enough data
8.6
57
Not enough data
8.7
62
Not enough data
9.2
65
Automation - AI Agents
Not enough data
8.7
54
Not enough data
8.4
58
Not enough data
8.3
60
Not enough data
8.9
57
Not enough data
9.0
55
Platform
Not enough data
8.8
61
Not enough data
8.8
55
Not enough data
8.6
60
Autonomy - AI Agents
Not enough data
8.9
60
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
8.9
58
Generative AI
Not enough data
9.0
65
Not enough data
8.8
63
Customization - AI Agent Builders
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glean and Guru are categorized as Enterprise Search Software and AI Agent Builders
Unique Categories
Glean has no unique categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, and AI IT Agents
Reviews
Reviewers' Company Size
Glean
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
49.3%
Information Technology and Services
25.4%
Financial Services
6.0%
Computer & Network Security
4.5%
Automotive
3.0%
Other
11.9%
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Discussions
Glean has no discussions with answers
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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