Compare Glean and Guru 
At a Glance
Market Segments
Enterprise (52.7% of reviews)
Mid-Market (56.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 User Per Month
Glean
Star Rating
(134)4.8 out of 5
Market Segments
Enterprise (52.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GleanGuru
Star Rating
(2,112)4.7 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Setup with a score of 9.3, making it a preferred choice for teams looking to quickly implement a knowledge management solution. In contrast, Glean's score of 8.3 indicates a more complex setup process that may require additional time and resources.
- Reviewers mention that Guru's Knowledge Base feature is highly rated at 9.7, providing a robust platform for storing and retrieving information. Glean, while still strong, has a slightly lower score of 9.5, suggesting that Guru may offer a more comprehensive solution for knowledge management.
- G2 users highlight Guru's superior Quality of Support with a score of 9.4, indicating that users feel well-supported and valued. Glean's score of 9.2, while still positive, suggests that there may be room for improvement in customer service responsiveness.
- Users on G2 report that Guru's Search Analytics feature shines with a score of 9.6, allowing for effective data retrieval and insights. Glean's score of 8.6 indicates that its search capabilities may not be as robust, potentially impacting user experience when looking for specific information.
- Reviewers mention that Guru's Integrations score of 9.6 reflects its ability to seamlessly connect with other tools, enhancing workflow efficiency. Glean's score of 9.0, while still commendable, suggests that it may not offer as many integration options, which could limit its versatility in certain environments.
- Users say that Guru's Document Collaboration feature, rated at 9.0, facilitates teamwork effectively, allowing multiple users to work on documents simultaneously. Glean's score of 9.0 is comparable, but users report that Guru's interface is more intuitive, leading to a smoother collaborative experience.
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Pricing
Entry-Level Pricing
Glean
No pricing availableGuru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Glean
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.2
99
9.2
1,722
Ease of Use
9.5
103
9.2
1,743
Ease of Setup
8.3
10
9.3
772
Ease of Admin
8.7
10
9.0
451
Quality of Support
9.2
57
9.4
1,339
Has the product been a good partner in doing business?
9.3
10
9.4
405
Product Direction (% positive)
9.3
95
9.2
1,623
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
9.5
58
Not enough data
9.3
58
Not enough data
9.4
57
Content Discovery
Not enough data
9.5
58
Not enough data
9.5
56
Not enough data
9.3
56
Not enough data
9.2
58
Not enough data
9.6
56
Not enough data
9.4
57
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.2
573
Not enough data
9.2
567
Not enough data
9.1
564
Knowledge Management
Not enough data
9.7
689
Not enough data
9.2
640
Not enough data
9.2
603
Compliance
Not enough data
9.2
583
Not enough data
9.2
556
Not enough data
9.2
553
Not enough data
9.1
532
Customer Support
Not enough data
9.2
659
Not enough data
9.2
621
Not enough data
9.0
549
Data Security
Not enough data
9.2
533
Not enough data
9.3
527
Not enough data
9.3
552
Not enough data
9.2
533
Administration
Not enough data
9.2
580
Not enough data
9.3
603
Not enough data
9.5
669
Generative AI
Not enough data
9.0
393
Knowledge Pages
Not enough data
9.0
554
Not enough data
9.1
511
Not enough data
9.2
580
Not enough data
9.1
552
Not enough data
8.9
454
Not enough data
8.9
410
Not enough data
9.2
422
Knowledge Dissemination
Not enough data
8.9
537
Not enough data
9.1
534
Not enough data
9.5
605
Not enough data
9.1
579
Not enough data
9.2
442
Not enough data
9.2
445
Not enough data
9.4
450
Not enough data
9.0
421
Not enough data
9.2
431
Compatibility
9.5
70
9.5
47
9.0
69
9.2
45
8.2
34
9.0
48
Search Queries
8.2
70
9.4
45
8.9
56
9.5
48
8.0
61
9.3
46
8.7
62
9.3
43
8.6
55
9.3
46
Functionality
8.2
64
9.1
45
8.6
53
9.6
46
9.0
70
9.4
48
Responses
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
8.1
6
Automation - AI Agents
Not enough data
9.0
5
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
8.9
6
Platform
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Autonomy - AI Agents
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
9.0
7
Not enough data
9.0
7
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
10.0
6
Not enough data
9.4
8
Not enough data
9.7
6
Not enough data
9.6
8
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Newsletter Interface Features - Internal Newsletter Software
Not enough data
9.4
36
Not enough data
9.1
36
Not enough data
9.0
34
Newsletter Management Features - Internal Newsletter Software
Not enough data
9.4
36
Not enough data
9.2
37
Not enough data
9.0
35
Administrative Features - Internal Newsletter Software
Not enough data
9.4
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.2
35
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glean and Guru are categorized as Enterprise Search Software
Unique Categories
Glean has no unique categories
Guru is categorized as Enterprise Social Networking (ESN), AI Agents, Knowledge Base, Contact Center Knowledge Base, Insight Engines, Employee Intranet, and Internal Newsletter Software
Reviews
Reviewers' Company Size
Glean
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
50.4%
Information Technology and Services
25.6%
Financial Services
6.2%
Computer & Network Security
3.1%
Automotive
3.1%
Other
11.6%
Computer Software
14.7%
Information Technology and Services
9.9%
Consumer Services
8.6%
Internet
7.0%
Financial Services
6.3%
Other
53.5%
Most Helpful Reviews
Glean
Most Helpful Favorable Review
Verified User in Computer Software
Shows the most relevant results to my query first and handles many different types of documents and messages. I am confident that whenever I search, I will find what I'm looking for.
Most Helpful Critical Review
Verified User in Information Technology and Services
It's a growing tool so it doesn't yet have everything we want. But that's less of a dislike and more of a plug as Glean continues to roll out functionality that we want. They're super responsive when feedback is shared and we've seen new features in very...
Guru
Most Helpful Favorable Review
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Most Helpful Critical Review
Chano .
Verified User in Leisure, Travel & Tourism
Not a newbie friendly and it doesn't have enough examples.
Verified User in Computer Software
Shows the most relevant results to my query first and handles many different types of documents and messages. I am confident that whenever I search, I will find what I'm looking for.
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Verified User in Information Technology and Services
It's a growing tool so it doesn't yet have everything we want. But that's less of a dislike and more of a plug as Glean continues to roll out functionality that we want. They're super responsive when feedback is shared and we've seen new features in very...
Chano .
Verified User in Leisure, Travel & Tourism
Not a newbie friendly and it doesn't have enough examples.
Discussions
Glean has no discussions with answers
Do we have any mobile app for Guru?
3 comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 comments
RC
Guru is a knowledge-based tool that helps employees learn the necessary information regarding about the product and processes necessary related to the field...Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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