Glean Reviews & Product Details

The overall focus of Glean is more accutely focused on the user 'get in and get done', recognizing that search is not a destination, but a means to what the user really wants... the answer. Go links for short urls and quick recognition/recall, collections to create logical grouping and drive ownership and good points for data owners to currate content.

The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)

AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.

The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are. Review collected by and hosted on G2.com.

Search would be improved with greater sorting capabilities, right now relevance (which is not clear to the user) is the main factor but it would be a relative easy addition to allow users to SORT BY date (Z-A or A-Z)

People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context

Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.

Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads. Review collected by and hosted on G2.com.

I like Gleans homepage. I frequently use it to click on items in the "recent" tab to have easy access to documents that I am working on. I also like that I can look up people in my company along with their tenure, location, reporting chain, etc. Laslty, I enjoy using the gleanbot to quickly find answers to almost everything. I have used other chat AI bots and this is the best one I've seen. Review collected by and hosted on G2.com.

My company is very concered about security, so I don't think we are getting the full use of glean because we do not have everything integrated (IE slack and email). This isn't really a glean issue per say, but I wish my company would allow this. Maybe after glean is more tenured and trusted in the market, this will be an option. Review collected by and hosted on G2.com.

Answers! In a large enterprise, information is scattered across thousands of documents, Slack messages, JIRA tickets and what not. Previously, Glean search used to be a great tool to identify these which in itself saved time) but still one had to spend a lot of time to understand and "glean" the right information out from the results. But Glean Chat totally changed the game, with the ability to provide direct answers, saving hours of work at a time! I ended up using it multiple times daily, getting answers more than 90% of the time. Review collected by and hosted on G2.com.

I don't dislike anything about Glean Chat Review collected by and hosted on G2.com.

Glean has saved me countless hours searching our internal systems to find the answer to a question or a particular resource. The search functionality is always spot on and helps me uncover things that I would have never found without Glean. I use Glean multiple times per day and have never had any technical issues with it. It's the best investment our team has ever made! Review collected by and hosted on G2.com.

I cannot think of anything I dislike! There are definitely features I could take advantage of more though, like collections and answers. Review collected by and hosted on G2.com.

During onboarding, Glean helped me ramp quickly and acquire all the institutional knowledge I needed to be successful. The landing page gives me a great overview of upcoming calls, trending resources, and suggested documents to review so I know what to do next and how to prioritize my day. The search function is easy to use and customize based on my specific role and the applications I use most frequently. It's saved me a tremendous amount of time. I no longer have to constantly toggle between applications and lose context and focus as I go. I'm thankful that Grammarly provides Glean company-wide as it helps us all collaborate and work better together. Review collected by and hosted on G2.com.

I've found no downsides yet. Given how robust their resource center it, I'm sure if I have any questions or issues, I'll quickly be able to self-serve and find support. Review collected by and hosted on G2.com.

The ability to easily access any information across our systems has been super helpful! I like to be able to see all possible options when either looking for information for internal needs OR when I need to share something with a customer. Really has helped me save time when searching or asking someone else. Review collected by and hosted on G2.com.

No dislikes at the moment - glean was very easy to install and I was able to start working with it instantly. Review collected by and hosted on G2.com.

Glean is truly the Google for your internal workspace. I can easily search our myriad of company apps and documents to find exactly what I'm looking for—or something better. As a marketer for a technical product, Glean often serves as a subject matter expert (SME) I can rely on to find the right expertise and knowledge about our product. Review collected by and hosted on G2.com.

While Glean is the best internal search tool out there, it can sometimes be hard to comb through the search results since they are so expansive. Glean does its best to solve this with advanced filtering capabilities, but it helps to have a somewhat organized workspace and the right access levels at the onset. Regardless, life with Glean is infinitely better than life without it. Review collected by and hosted on G2.com.

I used to always use Glean solely as a search engine which it was great at. It helped me be self-sufficient at my company by allowing me to work asynchronously with my colleagues and find any information that I needed on my own. Now that Glean has released their new AI Chatbot, this has made searching even easier. The new AI Chatbot has done a great job of giving me correct answers to my questions and making me work even more efficiently.

Other things that have been nice about Glean are that it consolidates everything that I need to know in one place. For example, when I login, I'm able to see my upcoming meetings as well as any announcements by my company's administrators on the homepage. It is my favorite productivity tool

I've also participated in a few UI/UX research sessions with Glean that have been fun to be a part of. Review collected by and hosted on G2.com.

There is nothing I dislike about Glean as of now. I haven't used customer support at all so I'm unable to comment on that. Review collected by and hosted on G2.com.

I love the ability to search across multiple apps! The recent section is also super nifty. Review collected by and hosted on G2.com.

I wish there was also a commonly opened section in addition to Recent - there are several files I come searching for day in day out that may not always show under recent. Review collected by and hosted on G2.com.

The rapid filtering of results make it easy to slice and dice results to get to the material I need. The loose search also helps find related documentation and conversations that would have otherwise been missed. Review collected by and hosted on G2.com.

Nothing, this tool has made retrieval of material a breeze Review collected by and hosted on G2.com.