Compare Gainsight Product Experience and Pendo 
At a Glance
Market Segments
Mid-Market (61.7% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
No pricing available
Free
Gainsight Product Experience
Star Rating
(239)4.4 out of 5
Market Segments
Mid-Market (61.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Product ExperiencePendo
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pendo excels in Click Tracking with a score of 9.7, allowing for detailed insights into user interactions, while Gainsight Product Experience has a lower score of 8.3 in Exit Tracking, indicating less robust tracking capabilities.
- Reviewers mention that Pendo's Survey Implementation is rated at 8.5, providing a solid platform for gathering user feedback, whereas Gainsight Product Experience scores slightly higher at 8.8, suggesting it may offer more effective survey tools.
- G2 users highlight Pendo's strength in Real-Time Reporting with a score of 8.4, which is crucial for immediate insights, while Gainsight Product Experience also performs well but has a lower score of 8.6 in Reports and Dashboards, indicating a more comprehensive reporting feature set.
- Users on G2 report that Pendo's User-Level Analytics is rated at 8.7, providing detailed insights into individual user behavior, while Gainsight Product Experience scores 8.3, suggesting it may not offer the same depth of analysis.
- Reviewers mention that Pendo's Custom Event Tracking is rated at 8.4, allowing for tailored tracking of specific user actions, while Gainsight Product Experience has a lower score of 7.4 in Funnels, indicating potential limitations in tracking user journeys.
- Users say that Pendo's Behavior-responsive Messaging scores 8.0, which helps in delivering personalized user experiences, while Gainsight Product Experience scores slightly higher at 8.3, suggesting it may provide more effective messaging capabilities.
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Pricing
Entry-Level Pricing
Gainsight Product Experience
No pricing availablePendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Gainsight Product Experience
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.5
191
8.5
1,136
Ease of Use
7.7
193
8.2
1,150
Ease of Setup
7.3
95
7.9
518
Ease of Admin
8.0
96
8.5
533
Quality of Support
8.8
172
8.5
993
Has the product been a good partner in doing business?
8.9
93
8.9
509
Product Direction (% positive)
8.6
183
8.5
1,052
Features by Category
Metrics
Not enough data
8.7
437
Not enough data
8.7
455
Not enough data
8.4
403
Not enough data
8.8
448
Not enough data
8.4
405
Not enough data
8.2
378
Not enough data
8.2
342
Not enough data
8.2
318
Not enough data
8.3
378
Reporting
Not enough data
8.4
446
Not enough data
8.5
410
Not enough data
8.7
420
Not enough data
8.7
450
Not enough data
7.9
246
Not enough data
8.1
269
Not enough data
8.2
432
Other
Not enough data
8.7
421
Not enough data
8.0
290
Not enough data
7.5
247
Not enough data
7.9
257
Not enough data
7.3
183
Not enough data
8.6
323
Not enough data
8.2
283
Administration
Not enough data
8.1
359
Not enough data
8.0
282
Not enough data
8.8
406
Not enough data
8.5
438
User Identification
Not enough data
7.8
103
Not enough data
8.5
130
Not enough data
7.9
97
Tracking & Reporting
Not enough data
8.4
119
Not enough data
8.4
125
Not enough data
8.2
102
Not enough data
8.4
134
Not enough data
8.5
126
Not enough data
8.6
131
Metrics
Not enough data
8.7
77
Not enough data
8.3
58
Not enough data
8.3
66
Not enough data
8.2
63
Not enough data
8.3
60
User Response Methods
8.9
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
27
Not enough data
Participant Selection
8.5
34
Not enough data
Feature Not Available
Not enough data
7.7
22
Not enough data
6.7
19
Not enough data
Insights
8.2
35
Not enough data
7.6
30
Not enough data
7.7
27
Not enough data
Generative AI
Feature Not Available
Not enough data
User Behavior
Not enough data
9.6
17
Not enough data
8.4
17
Not enough data
8.8
17
A/B Testing
Not enough data
7.9
15
Not enough data
7.4
15
Not enough data
9.3
16
Not enough data
7.3
15
Visitor Information
Not enough data
7.9
16
Not enough data
8.3
15
User Analysis
8.8
78
8.6
326
8.2
88
8.4
371
User Support
8.2
82
8.5
370
8.1
45
7.7
191
8.3
61
8.1
278
Walkthrough Type
8.3
54
8.2
279
8.5
72
8.6
346
Product Analytics
7.9
114
8.6
540
8.4
118
8.7
570
7.8
103
8.6
551
7.4
100
8.2
463
7.2
81
8.0
373
7.4
94
8.2
404
7.2
72
8.0
365
7.2
87
7.9
406
Communication
Feature Not Available
8.1
307
Feature Not Available
7.9
288
Feature Not Available
8.0
289
Planning
Feature Not Available
7.2
216
Feature Not Available
7.2
208
Feature Not Available
6.7
184
Feature Not Available
7.7
220
Feature Not Available
7.3
195
Workflow Management
Feature Not Available
7.4
228
Feature Not Available
7.7
236
Feature Not Available
6.8
183
Feature Not Available
7.1
195
Metrics
Not enough data
8.7
77
Not enough data
8.3
58
Not enough data
8.3
66
Not enough data
8.2
63
Not enough data
8.3
60
Variation Testing
Not enough data
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Reporting
Not enough data
8.5
79
Not enough data
8.6
82
Personalization
Not enough data
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Administration
Not enough data
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Categories
Categories
Shared Categories
Gainsight Product Experience and Pendo are categorized as Product Analytics, Digital Adoption Platform, and Product Management
Unique Categories
Gainsight Product Experience is categorized as User Research
Pendo is categorized as Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Session Replay
Reviews
Reviewers' Company Size
Gainsight Product Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.3%
Information Technology and Services
14.0%
Hospital & Health Care
4.3%
Education Management
3.8%
Marketing and Advertising
3.0%
Other
36.6%
Computer Software
33.8%
Information Technology and Services
15.1%
Marketing and Advertising
7.4%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Most Helpful Reviews
Gainsight Product Experience
Most Helpful Favorable Review
Jillian C.
Verified User in Information Technology and Services
We've been using Gainsight PX for a few years and I keep finding more reasons to love using it. Building a strategy around user metrics and KPIs to drive design changes has helped our teams align on solutions for our users. Our Product team is really...
Most Helpful Critical Review
Verified User in Retail
- Overly-complex UI - Some features unintutive - Slow page loading times (a lot of loading spinners)
Pendo
Most Helpful Favorable Review
Yash K.
Verified User in E-Learning
Ease of use for all the powerful features available out of the box, empowering our PMs without being blocked by Eng
Most Helpful Critical Review
John B.
Verified User in Education Management
The fact we had to create all of these segments and individual dashboards manually was a significant undertaking. This information should have been captured during setup with more input from specialists at Pendo to help us get the best analytical overview...
Jillian C.
Verified User in Information Technology and Services
We've been using Gainsight PX for a few years and I keep finding more reasons to love using it. Building a strategy around user metrics and KPIs to drive design changes has helped our teams align on solutions for our users. Our Product team is really...
Yash K.
Verified User in E-Learning
Ease of use for all the powerful features available out of the box, empowering our PMs without being blocked by Eng
Verified User in Retail
- Overly-complex UI - Some features unintutive - Slow page loading times (a lot of loading spinners)
John B.
Verified User in Education Management
The fact we had to create all of these segments and individual dashboards manually was a significant undertaking. This information should have been captured during setup with more input from specialists at Pendo to help us get the best analytical overview...
Discussions
What is Gainsight PX?
1 comment
GH
Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding...Read more
What is Gainsight software?
1 comment
EN
GainSight PX is a tool that monitor users' usage of software in the cloud. Read more
Gainsight Product Experience has no more discussions with answers
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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