# Gainsight Product Experience Reviews **Vendor:** Gainsight Inc. **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 241 ## About Gainsight Product Experience Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. ## Gainsight Product Experience Pros & Cons **What users like:** - Users find **Gainsight Product Experience easy to configure** , seamlessly integrating relevant information for improved customer engagement. (6 reviews) - Users value the **proactive customer engagement** of Gainsight, enhancing personalized experiences and driving better outcomes effectively. (4 reviews) - Users value the **automation and organization** Gainsight provides, greatly enhancing customer journey management and relationship building. (3 reviews) - Users value the **detailed reporting and engagement metrics** of Gainsight, enhancing their understanding of customer behavior and support. (3 reviews) - Users value the **real-time analytics** in Gainsight, enhancing customer health monitoring and reporting for better client engagement. (2 reviews) - Users value the **exceptional customer support** from Gainsight PX, aiding in maximizing platform usage and customer insights. (2 reviews) - Easy Management (2 reviews) - Efficiency (2 reviews) - Journey Mapping (2 reviews) - Organization (2 reviews) **What users dislike:** - Users find a **steep learning curve** with Gainsight Product Experience, making full utilization a challenge. (3 reviews) - Users find the **learning difficulty** of Gainsight Product Experience challenging due to its complexity and initial setup hurdles. (3 reviews) - Users face a **steep learning curve** with Gainsight Product Experience, making full utilization of the system challenging. (3 reviews) - Users find **missing features** like built-in solution patterns and improved reporting hinder usability and engagement setup. (2 reviews) - Users find the **missing functionality** in Gainsight's engagement editors and reporting tools hampers effective customer interactions. (2 reviews) - Time-Consumption (2 reviews) - Complex Configuration (1 reviews) - Users encounter **overly complex UI** and unintuitive features, leading to a challenging and sometimes frustrating experience. (1 reviews) - Difficult Setup (1 reviews) - Difficulty (1 reviews) ## Gainsight Product Experience Reviews ### 1. Powerful Tool with Hard Configuration, Needs Improved Search **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah O. | Senior Director, Client Experience Learning Services **Reviewed Date:** February 11, 2026 **What do you like best about Gainsight Product Experience?** I like how easy it is to configure Gainsight Product Experience. It's really low effort to bring relevant information directly into our software to notify our end user community. **What do you dislike about Gainsight Product Experience?** I need the PX/bot search functionality to pull directly from our knowledge base/wiki. PX has been an 18+ month implementation due to our products being web applications and not websites. Our early adopters requested the ability to search our knowledge base from within the software via PX. The initial setup of Gainsight Product Experience wasn't easy; we're still implementing it since May 2024. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I use Gainsight Product Experience to integrate relevant information directly to our end users during their workflows. It's easy to configure, requiring low effort to bring information into our software. ### 2. Gainsight Once Stop Shop of Information **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Gainsight Product Experience?** As a Customer Sucess professional I am tasked with knowing the health of my customers and well as tracking any product adoption and enagagement. I use Gainsight daily to check dashboards and portfolios presented to me with real time visuals that are an invaluable tool for client retention and satisfaction. It helps me to prepare for my client meetings so I can be more educated on client trends and this in turn bolsters my goal of excellent customer support for all of my clients. **What do you dislike about Gainsight Product Experience?** I don't see any downsides at this point. The ability to customize and get granular is helpful and my company does not always get as granular as I like but that is not a GS issue. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight is taking the mystery out of trying to gauge how our clients are doing. It allows me to have one source to house all of the information needed to engage and monitor the health of an account. For someone (like me) who does not always have the easiest time figuring out how to organize large amounts of information for dozens of clients (and hundreds if I include my entire teams accounts) Gainsight is AMAZING. I am very visual and the charts and graphs provided are ### 3. Manage your product usage efficiently with Gainsight! **Rating:** 4.5/5.0 stars **Reviewed by:** Megha M. | Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Gainsight Product Experience?** From initial onboarding to ongoing support and growth of the customer, its an excellent tool to collect usage data and reports to understand complete customer behavior and proactively guide them toward valuable features and services. **What do you dislike about Gainsight Product Experience?** There is nothing that comes to my mind about disliking anything about gain sight. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Reports that I can get about usage of our product is more than enough for us to analyze data and their usage and implement any ongoing feedbacks to implement improvement. ### 4. Extremely Powerful Customer Context and Automation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | Sr Director Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Gainsight Product Experience?** Gainsight hosts our customer data model - classfying our entire customer base nightly into the journey phase segments we have defined based on criteria. Enhancing the customer journey with automation to drive better outcoems has been a cornerstone of our ability to scale and drive personalized experiences across our entire customer base. Predicatability in engagement and automatically identifying risk is streamlined with the capabilities Gainsight provides us. **What do you dislike about Gainsight Product Experience?** Many of the workflows we've designed around TIme and Consumption would be even easier if we had a built in solution pattern for subscription based SaaS businesses. Much of the development work has been focused on creating time and conusmption view of customers, including reporting and alerting that seem generaic (in many csaes), such as sending a customer a CSAT survey once a customer transitions to a new journey phase. Would be great to see SaaS SOlution Patterns built into the patform in the future - would make adoption much easier for customers who don't have an ability to customer the platform. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I could write several pages on this topic. Currently Gainsight creates and manages our customer meta data model, and we use this telemetry to feed other business sywtems to inform other business units on the state of a given account. Majority of our understanding of the deploy velocity we have captured comes from Gainsight automation and the ability to customerize the platform to render data. ### 5. Valuable insights for our new web client **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Gainsight Product Experience?** The adoption metrics and the granularity which we can see and augment the user journey in our software. The Engagement quality and the output you can create The dashboards showing adoption and other KPIs - really implies sharing the with stakeholders. **What do you dislike about Gainsight Product Experience?** Some of the complexity around triggering engagements with RegEx seemed overly complicated The engagement editors can be finicky The reporting and export configuration can be lacking in some use cases. **What problems is Gainsight Product Experience solving and how is that benefiting you?** With any new interface to a legacy piece of software, there are challenges with seeing what people like and don't like about their experience. GainsightPX has enabled us to orient customers who try the new client and then, as new features are enabled, we can track engagement with those features and directly engage with callouts, surveys, and guides to increase that adoption. ### 6. Gainsight PX Review **Rating:** 4.0/5.0 stars **Reviewed by:** Douglas C. | Professional Services Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gainsight Product Experience?** We like the KC Bot capabilities and ditributing the NPS in app. **What do you dislike about Gainsight Product Experience?** It lacks AI functionality within the KC Bot and the automated system mapper (suggestion mode) doesn't work all that well so we end up needing to do direct in-app mapping which is time consuming. We've also run into issues where the in-app mapper doesn't appear even though things are configured correctly on our end. Custom analytic report have a steep learning curve. compared to Gainsght NXT. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Its allowing us to see trend in sytem usage. ### 7. Gainsight Makes Customer Success a Breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron K. | Sr. Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Gainsight Product Experience?** Gainsight makes my role easy! CTA and task creation, which I use EVERYDAY makes it easy to ensure my customers recieve valid touchpoints. I'm also able to track the success of my customer as I work with them. **What do you dislike about Gainsight Product Experience?** Still learning to use GS to it's fullest, which can be a challenge since the system offers so many opportunities. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight is solving our tracking and customer contact. We want our customer touches to be valueable for them and us, so tracking meetings, 30 day touches, and Business Review, it ensures that we're making the most of them and giving our customer a great experience using our LOS. ### 8. Review GainSight (requested by Anusha, our lovely CSM) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Gainsight Product Experience?** - Great customer support and CSM support. Very attentive and quick to reply. - The tool itself is robust and offers a plethora of options and posibilities. - Makes it possible to validate newly implemented features based on massive sets of data, which nicely fills the gaps of information we were missing. **What do you dislike about Gainsight Product Experience?** - Steep learning curve, makes it sometimes hard to get back into it after a period of inactiveness. - A lot of options also make you question wether you're utilising the correct tool/feature at that moment or not. - Loading times for funnels feel fine (got a loading bar and everything), meanwhile waiting for adoption numbers to show up can be a bit tedious (because it's always multiple places I'm checking, so it's a lot of stop and go). **What problems is Gainsight Product Experience solving and how is that benefiting you?** - Grants me access to massive amounts of data. I do qualitative research to validate designs and/or features. With PE I also have the quantitative side of this all. - Through adoption analytics we can see how a feature is being received and experienced, again from a quantitative side, which is great. - Engagement that inform our users of recent changes or help them onboard. ### 9. Gainsight PX Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Gainsight Product Experience?** Gainsight PX offers a large set of features that enables analyzing user behavior and customizing in-app engagements to enhance user experience and drive product adoption. It is also a powerful analytics tool with advanced reporting capabilities which allows us to track and measure key metrics effectively. **What do you dislike about Gainsight Product Experience?** During the implementation of Gainsight PX we found it has a steep learning curve. Mapping our product within the platform was challenging, less intuitive than previous apps, and required significant time and effort. Despite these challenges, the Gainsight support and Technical Account Management (TAM) teams, were very responsive and professional and did their best to help us achieve our goals. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX addresses several key challenges we face in managing user engagement and driving product success. Particularly in terms of onboarding and adoption, we plan to use the in-app guides, tooltips, and walkthroughs to build a structured onboarding process and help our new users navigate our product effortlessly. ### 10. Good Product Analytics and In App Engagements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Gainsight Product Experience?** You can track who is logging into your product and what they are doing in it. It is also helpful for in-app engagements i.e. product announcements, guides or surveys. It also has a bot in which you can get feedback for issues. You get access to support team and to a Customer Success Manager. **What do you dislike about Gainsight Product Experience?** The integration between PX and Gainsight CS you'd expect this to be more seamless, not necessarily the integration but making the dashboards a bit easier. We have found the integration difficult mainly due to our own problems but it would be nice to manually be able to edit account attributes rather than have to use a csv to upload data against accounts when mapping them isn't easy. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Are our features being adopted Who is logging into the platform In-app engagements, either to understand if they like using us, or to announce something or to guide users KC bot to gather feedback or if support is needed ### 11. Very intuitive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Gainsight Product Experience?** Has been easy to use and very intuitive. **What do you dislike about Gainsight Product Experience?** I do find it hard to navigate sometimes. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It’s helping to bring in multiple sources of information and provide a holistic account view. ### 12. Gainsight PX for learning platform at Learnship **Rating:** 4.0/5.0 stars **Reviewed by:** Sherry J. | Product Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Gainsight Product Experience?** Gainsight PX is a very easy to use and implement analytics tool and coming from data analysis background, I think by far it is really the easiest one I have used in terms of understanding the data, making segments and utilizing the data behavior to build engagements on the top. **What do you dislike about Gainsight Product Experience?** Gainsight PX works exceptionally well when it is a single product and user journey but the documentation and ease of implementation for user journey in case of multiple touchpoints is a little cumbersome and not very well detailed. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It has helped in past to understand what features are users using on learning platform. What user journey they are taking and how often and when do they drop off. ### 13. Boosting user engagement in new features & feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Gainsight Product Experience?** CSM Anusha helping us find ways to improve Announcing new features & products in-app without the need for developers - awareness & getting users curious & engaged Giving users guidance & tips on how to use a feature effectively when they need it Being able to survey customers quickly & get feedback Supportive & helpful customer success manager **What do you dislike about Gainsight Product Experience?** Gain meaningful insights from reporting and analytics - eg would like to get more easily the time it takes to complete an action from sign up No central place to manage and edit templates Design editor can be a little too technical for some users & time consuming to get right User-triggered engagements - ability to add them where you want them in the style you want **What problems is Gainsight Product Experience solving and how is that benefiting you?** User awareness & engagement with new features Announcing events and releases User feedback and satisfaction ### 14. PX - Robust Insights for Product Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Gainsight Product Experience?** Gainsight PX has enabled the product team with detailed insights into product usage and real-time user interactions, capabilities that were previously unavailable. Its ability to effectively segment audiences and customize in-app experiences has not only facilitated data-driven decision-making for product teams but has also enabled services, outcome management, and training teams to identify opportunities and drive business growth. **What do you dislike about Gainsight Product Experience?** Gainsight PX engagements (Guides) need to mature in comparision with alternative solutions, such as WalkMe. There are multple areas where engagemnts in Gainaight PX need to catchup, would be good to see a roadmap of upcmoing features. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Comprehensive analytics enable our product team to gain a deeper understanding of end-user journeys, allowing us to drive product adoption and optimize features accordingly. ### 15. Good tool for analytics and shoutouts. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Gainsight Product Experience?** Gainsight provides detailed insights into user behavior, allowing me to understand how users interact with our product at various stages. My experience with Gainsight's support was exceptional. I recently encountered an issue, and Anusha and Pavansai was quick to assist and followed up diligently until the issue was resolved. This responsiveness and attention to detail were much appreciated. **What do you dislike about Gainsight Product Experience?** While Gainsight Product offers valuable functionalities, there's room for improvement in certain areas. For instance, the shoutout templates could benefit from more design flexibility. Additionally, some user interface elements, like styling adjustments in shoutouts, could be more user-friendly to avoid the need for manual CSS editing. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight Product Experience simplifies the process of keeping users informed about new features and enhancements. The shoutout functionality allows me to quickly create and deliver messages directly within the product, ensuring users are aware of the latest improvements. ### 16. Relatively easy to use but can be overwhelming **Rating:** 3.5/5.0 stars **Reviewed by:** Laura D. | Learning Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Gainsight Product Experience?** Gainsight PX does a good job at user onboarding. The guides, tooltips and walkthroughs are relatively easy to use and customise. Once you get the hang of it, creating and publishing engagements doesn't take too long, especially when you take advantage of templates. The data and analytics you get access to are also helpful. **What do you dislike about Gainsight Product Experience?** While Gainsight PX has a lot of great features, there's a lot there and it can be overwhelming for new users to wrap their heads around. Setting things up initially and customising everything to suit what you want, takes time. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We use Gainsight PX to help with customer onboarding and highlighting new product features. ### 17. Thank You PX! **Rating:** 4.5/5.0 stars **Reviewed by:** Fernanda P. | Customer Success Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Gainsight Product Experience?** PX provides valuable insights into customer usage and feature adoption, helping us enhance the overall customer experience. Creating In-App Engagements is simple and the Knowledge Center Bot improvements are great! Plus the technical support is amazing. **What do you dislike about Gainsight Product Experience?** Configuration of engagments audience logic is not that intuitive Inability to apply general filters across all widgets in a Dashboard is a limitation **What problems is Gainsight Product Experience solving and how is that benefiting you?** Clear visualization of customer usage and feature adoption Engagements interactions Customer feedback (NPS & CES) Knowledge Center Bot **Official Response from Alejandra Guillen:** > Hi Fernanda! Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out. ### 18. Gainsight has been a great partner to work with over the years. **Rating:** 5.0/5.0 stars **Reviewed by:** Sachit S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Gainsight Product Experience?** Regular check-ins have been helpful in expanding our product knowledge and how we can leverage PX more. Functionality of the platform has been well integrated and without any issues or outages. The core functionalities have reduced our support cases, communicated outages to our users, and provided helpful guides/tips on how to use our platform. The analytics have been pivotal as we determine any features that need or can be deprecated to reduce cost and impact to platform performance. Supports our ever-changing requirements as we have gone from a growing SAAS platform to announcing the deprication of the platform. **What do you dislike about Gainsight Product Experience?** nothing comes to mind at the moment as Gainsight has been a great partner to work with over the years **What problems is Gainsight Product Experience solving and how is that benefiting you?** With the ability to create our own in-app engagements we are saving engineering resources and focusing on innovating and maintaining our platform We are reducing our support tickets by providing updates and communicating to our users via in-app engagements We are able to fully understand any friction points by observing user flows as well as determine ROI on new features released with the product analytics provided ### 19. Powerful tool for you who know what you're doing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Gainsight Product Experience?** Gainsight PX is great for customisation, and there's plenty of features and functionality. It takes some effort to get into, and there the Gainsight University together with excellent CSMs are crucial to get you off the ground. It also links very neatly to Gainsight CS which has been my main tool in the Gainsight Suite. **What do you dislike about Gainsight Product Experience?** It takes a little effort to get going. If you're new to the system you'll spend some time in the excellent Forum and going through the educational material before you feel settled and comfortable with the platform. **What problems is Gainsight Product Experience solving and how is that benefiting you?** The in-app user surveys have proven very useful for us to konw where to focus our resources on. Also to easily be able to pick up Usage data has been great! ### 20. Gainsight PX has transformed the way we communicate with our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan R. | Manager, CS Strategy & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Gainsight Product Experience?** The most helpful thing about PX is the ability to view usage data on an Account and User level. Having insights like this has allowed us to identify friction points in our product. We are also able to communicate directly with our customers in-app. Meeting our customers where they are in our product has allowed us to interact with customers in a whole new way. **What do you dislike about Gainsight Product Experience?** The downside to Gainsight PX is that some Engineering resources are required for mapping. Additionally, the Editor feature used to design in-app engagements could be more flexible and user-friendly. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Before Gainsight PX, we found it challenging to capture actionable product usage data that we could use to drive our Customer Success strategy. We knew we needed the usage data to be connected to a person and an account so we could take action on it. We have a pretty transactional product, so usage is a giant satisfaction indicator. In addition, we wanted to become more timely with our communication and interact directly in the product with our customers. **Official Response from Alejandra Guillen:** > Hi Morgan! We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 21. Gainsight: Revolutionizing the world of Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2024 **What do you like best about Gainsight Product Experience?** - Our overall experience has been excellent. Gainsight has significantly streamlined our customer success processes - The platform is user-friendly, with an intuitive interface that requires minimal training - Seamless integration with Salesforce has been a game-changer for our team **What do you dislike about Gainsight Product Experience?** Initially, The Gainsight product roll-out looked complex and tedious however with the help of their support team we were able to pull-off its implementation quite effectively **What problems is Gainsight Product Experience solving and how is that benefiting you?** - Customer Health Score feature allowed us to proactively address potential issues bwfore they escalate - For improving Customer Relationships -For streamlining the workflow of any customer engagement with the help of Gainsight - Playbooks - Customisable Analytics Dashboard helps to get custom insights - Lastly for running Customer Advocacy Program and running CS campiagns for collecting surveys and NPS ### 22. Great product, lots of competition **Rating:** 4.0/5.0 stars **Reviewed by:** Sydney B. | Customer Success Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Gainsight Product Experience?** The integration with Gainsight CS makes PX incredibly valuable to us **What do you dislike about Gainsight Product Experience?** the reporting features within PX are a little less intuitive than I would prefer, requiring more work than reporting within CS **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are in the process of slowly migrating customers to a new product and PX allowed us to report on the features customers use regularly and the ones we don't need to recreate in the new product. ### 23. Helping to create alignment across the org on data driven design **Rating:** 4.5/5.0 stars **Reviewed by:** Jillian C. | Senior UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Gainsight Product Experience?** We've been using Gainsight PX for a few years and I keep finding more reasons to love using it. Building a strategy around user metrics and KPIs to drive design changes has helped our teams align on solutions for our users. Our Product team is really ramping up their usage of PX and working to measure the metrics that matter. We have aligned our user centered design processes to include Gainsight as a way to learn about users, recruit them for studies, identify personas + attribute patterns, and get a better understanding of the areas in our products they love and where they struggle. I'm in Gainsight PX everyday, building or analyzing dashboards + reports. I love the new product mapper upgrades. It makes it so much faster to map new features in our product when they are released. I'd love to see this structure make it's way into the analytics feature too. Gainsight support and my CSM always have my back. I love my biweekly Friday conversations with Monica! **What do you dislike about Gainsight Product Experience?** Templates as a standalone feature in Engagements needs work. There needs to be one place to edit/update existing templates, add new ones, and make global style changes. I have 6 different products I'm managing PX for, and each one has to follow a set of brand guidelines. Our motto is that anything in the product should look like the product. When the CSS styling of our codebase overrides what I'm seeing in Gainsight's preview, that becomes a huge problem when releasing guides into production. Not to mention, we have a process around guide creation that lives with our UX design team. We don't want to have to bother engineering (who are very busy with improving our products) to change CSS every time we release a guide or a survey. We would also love to be able to schedule engagements per usage of features in the product map. Today, we can only send messages immediately or "being used right now". We would love to set this to something like "10 min after". **What problems is Gainsight Product Experience solving and how is that benefiting you?** We struggled to measure user engagement and tie those metrics to features that our customers want. As an organization with a past of being engineering driven, we are trying to change the culture and think more about the customer. Gainsight PX helps us to triangulate our user data and pair quantitative information with user interviews + formal UX research. Overall, this means we are building features our customers crave and are backed by data driven user insights. Gainsight PX is codifying how we measure user engagement, adoption, and retention, as well as how we insert in-product documentation into our products. The KC bot is unifying our knowledge bases, giving users a single source of truth to search for help when they need it. **Official Response from Alejandra Guillen:** > Hi Jillian! We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 24. Straightforward to Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Gainsight Product Experience?** Admin experience is straight forward as is product mapping. Similarly, provided you have proficient knowledge and experience, one can create quite intricate engagements and return good insight with regard to feature usage. I didn't handle the implementation initially, but implementing the product into a second app was reasonably straightforward and well-documented. **What do you dislike about Gainsight Product Experience?** Data integrations can be a little clunky, as is data export, however once set up, runs reasonably smoothly. **What problems is Gainsight Product Experience solving and how is that benefiting you?** User onboarding, Marketing. ### 25. Best Usage and Analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** shireesha r. | Sr Business Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Gainsight Product Experience?** PX is a blend of usage tracking and visualization tool with adequate Dashboard features. It's in-app engagements and knowledge centre bot are the great advantanges of the product and makes it stand out from competitors. **What do you dislike about Gainsight Product Experience?** It would be great if the product can have a bit more flexibility with respect to reports and Dashboards. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Usage analytics serving for Customer Health scores. In-app engagements and training guides. ### 26. Overall we have had a good experience with PX. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gainsight Product Experience?** Using the PX analytics helps us determine which features customers are using, and how they are navigating through our product. We can share the data with other tools, including Gainsight CS, so that it is more accessible to others in the company. The Customer Support staff is very responsive and helpful. **What do you dislike about Gainsight Product Experience?** The documentation is not very helpful, which leads to needing more assistance from Customer Support. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are using Gainsight to solve a few problems. 1. Determining which features our customers are using, and where they may be struggling to use features. 2. Customer communication, such as announcing upcoming releases. 3. Onboarding and training for customers. ### 27. Reliable support and cssc. We still havent achieved high-level value from the tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Gainsight Product Experience?** mapper, integrations (but could be more), querybuilder + customer support **What do you dislike about Gainsight Product Experience?** implementation phase has taken too long for most of functionalities. We are reporting on feature level and not reporting to higher levels as We still dont have valuable attribute combinations. Some attributes function wiered when imported and are not usable. I liked to get more ideas what we can do with what we have. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Feature adoption and Direct Customer interaction. ### 28. Product Analysis and Targeted User Communications Enables Customers With The Most Value **Rating:** 4.5/5.0 stars **Reviewed by:** J.P. K. | Senior Director - Learning & Development, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Gainsight Product Experience?** What sets Gainsight PX (GPX) apart from others in the industry is that it is actually two fully developed products combined into a Time to Value (TTV) Powerhouse. We are using GPX to better understand what Key Product Features (KPFs) are used by our clients and how those KPFs fit into their own workflow. After detailed analysis of how different types of clients engage with these KPFs at different times during the client lifecycle, we were able to benchmark what “healthy” looks like. Combining this analysis with two way in-product communication with the end user, we allow our users to self-select their use case, and then we guide them to the KPFs that support their needs. We can reduce TTV for all new users to under 30 days, and truly tack healthy activity within 60 days of our client’s initial subscription to our products. This two-way targeted customized communication has helped our client education program grow from 5% penetration to more than 30% in 18 months. (And we are still growing that number as we continue to better understand our client workflows.) **What do you dislike about Gainsight Product Experience?** No product UI or back end is perfect, and Gainsight PX is not unique here. Over the last three years, we have quarterly run into minor technical discrepancies here and there. But…. What I have never experienced before with another vendor, is the ongoing development we see in this platform as a direct result from feedback we share with the product team. The GPX user community is an outstanding set of practitioners all supporting similar use cases and sharing expertise and joining as a single voice to recommend updates, issue resolutions, and even new feature enhancements to the product team. After three years of use of the platform, I can honestly say that it is actually twice good as it was when we started using it. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX is helping us to support our users by helping them to quickly find value in our products. It is helping our business with early identification of clients who are not fully adopting the solution and directing those clients to the right resources within our support teams. Additionally, GPX allows our product developers to begin R&D with actual user data from the current application. We are also able to open up beta testing earlier and to more users who are interested in providing feedback on features of which they are willing to invest. ### 29. Flexible tool with a very helpful customer service team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Gainsight Product Experience?** Gainsight PX has a wide variety of options and integrations, and the customer service team is always willing to share their experiences and tips so you can make even better use of the platform. **What do you dislike about Gainsight Product Experience?** The UI can be a little bit confusing, and some options are harder to find than others. **What problems is Gainsight Product Experience solving and how is that benefiting you?** On-boarding users to our platform is made easier via Gainsight PX ### 30. PX, I Love You! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Gainsight Product Experience?** The level of detail it provides us to understand our customers' behavior, the usage of our platform, the improvements we can make on promoting certain sections, etc. We have also really taken advantage of the connection between Gainsight PX and NXT, which has taken our communication with our customers to a new level. **What do you dislike about Gainsight Product Experience?** We have requested certain feature requests of what we would consider are nice-to-haves but nothing that is really a blocker for us to do what we need to do and get the data we need. Sometimes there are some data inaccuracies, however, they have an amazing support system who does their best to easily resolve our challenges. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Without Gainsight PX it would be much harder to grasp how our tool is being used, which sections are being visited the most and least, what actions the users are taking, etc. This data really elevates our conversations with our customers as we are able to pinpoint certain areas for improvement, give recommendations on best practices, etc. ### 31. A simple user interface rich analytics, and in-app support. **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Raj Sandeep P. | Program Manager - Gainsight, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Gainsight Product Experience?** It helps you create amazing experiences for customers, unify data, drive adoption, and reduce escalation. **What do you dislike about Gainsight Product Experience?** There is nothing that I dislike at this time. **What problems is Gainsight Product Experience solving and how is that benefiting you?** PX provides targeted in-app engagements and self-service tools; it also assists us in tracking usage data, which helps us analyze user uptake. ### 32. Great customer resource **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gainsight Product Experience?** Using Gainsight has kept all of my customer relationships and outreach organized and front and center allowing me more time to build relationships **What do you dislike about Gainsight Product Experience?** It's only as good as the data put in which is of no fault to the program itself but a lot open to human error **What problems is Gainsight Product Experience solving and how is that benefiting you?** Helping with organization of overwhelming number of customers. ### 33. Powerful analytics and user engagement software - tricky to set up and use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Gainsight Product Experience?** - Across-the-board measurement of user engagement - Single view of customer activity - Integration with Gainsight CS, Salesforce etc **What do you dislike about Gainsight Product Experience?** - Overly-complex UI - Some features unintutive - Slow page loading times (a lot of loading spinners) **What problems is Gainsight Product Experience solving and how is that benefiting you?** - Promotion of new features and services in-app - User feedback ### 34. Gainsight PX does it all **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan D. | Senior Systems Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Gainsight Product Experience?** I love how easy it is to set up PX initially and how easy it is to create new engagements. User management has recently gotten much easier with Role Groups. **What do you dislike about Gainsight Product Experience?** It can be difficult to know what features to map, especially if your product team is unfamiliar with how analytics software can both help analyse workflows and use those analytics for targeted training. **Recommendations to others considering Gainsight Product Experience:** An easy installation gives you quick insights into how your users are using your product. Take that back to your product team and begin developing guides and user tours to optimise user workflows. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We use PX to solve two main problems: product usage analytics and product education. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out. ### 35. Has def improved since we got a new CSM and Technical Support person **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Gainsight Product Experience?** The analytics and being able to launch engagements directly in app without any dev assistance. **What do you dislike about Gainsight Product Experience?** Since Gainsight PX is so robust I often feel like I am not maxing out on all that it is capable of doing. **What problems is Gainsight Product Experience solving and how is that benefiting you?** being able to alert customer in-app in real time. Having real time analytics. work without having dev involvement. ### 36. Gainsight PX has been a really powerful tool for engaging with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rob W. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Gainsight Product Experience?** There are a lot of options for how we can build engagements, the tool helps us fulfill a number of tasks concerning enhancing the Customer user experience and being able to communicate with them in a timely manner through an appropriate channel. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms. Gainsight has helped us an entirely new channel to communicate with customers via. **What do you dislike about Gainsight Product Experience?** The audience building is somewhat clunky, in particular, you are not able to manage the frequency to audiences across all the engagements you build but rather just specific ones. It has the tools to allow you to establish a fully-fledged marketing channel aside from the audience management options which are a bit early '00s. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It really helps us power of product adoption strategy, user-level training, and broader comms strategy. Without Gainsight we are very much reliant on email which is challenging. Our customer base is so large that effectively managing those audiences in a tool like Hubspot comes with data privacy restraints and a lack of visibility on the user's specific role, experience and needs. With Gainsight we can start enriching that, we can also speak with the individual in our platform which is a much more appropriate and relevant place rather than their inbox which is already cluttered with emails. ### 37. Great outreach and analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Gainsight Product Experience?** GainsightPX allows for the quick and easy creation of engagements which help the user better understand the product, and my team better understand the user. **What do you dislike about Gainsight Product Experience?** There are occasionally obstacles with regard to audience logic/configuration. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight allows us to quickly serve surveys and engagements which help us understand the things our users like/dislike. ### 38. Simplifies the experience for our customers. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Gainsight Product Experience?** The most important and helpful part about PX from my standpoint (product owner), is the ability for people outside of the engineering team to set up and launch engagements. In the past, our only way of giving users the "What's New" experience required development resources to add, edit, launch, remove, etc. We don't expect users to go out and read documentation about what is new in a release, so having the ability to put that in front of them in the application, and without development resources is a big win for everybody. **What do you dislike about Gainsight Product Experience?** The one thing I would like to see improvement on is the translation tool. I tried to use some third party tools to create translated files and load them in, but had a lot of trouble getting the file exactly how Gainsight wanted it, and having to do 20+ languages one file at a time for each engagement was a huge lift. We will continue looking for ways that we can get translations working, but we decided it would have to wait until we had more resources to devote to it. **What problems is Gainsight Product Experience solving and how is that benefiting you?** The main problem it solves is our team building new features but never having a proper channel to inform our users. We're just starting to get into the Analytics side of Gainsight, but our plan is to evaulate usage of features in our application, and help to prioritze work (and sunset old features) based on usage analytics. ### 39. GainSight PX review **Rating:** 4.0/5.0 stars **Reviewed by:** Elie N. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about Gainsight Product Experience?** The reporting capability is great. On a weekly basis, I access the reports and verify the increase of usage. I see the geographical location, the browsers used, how long users remain on the product, and what features they have used. I like the interface I like the choice I like the colors I like the reporting capabilities. I was very easily able to create a report that shows the non-internal users and their usage of the app, as well as their location and the browser they are using. Love it <3 **What do you dislike about Gainsight Product Experience?** A better explanation of we can further leverage GainSight PX to have more insights would be useful. Give examples, maybe YouTube explanations, or others. I need better explanations of all the options on the screen There is a big dependency on the website itself. it would be good to have an installable API **What problems is Gainsight Product Experience solving and how is that benefiting you?** 1- Understand what is the best time for system maintenance (by verifying when is the lowest usage in a week) 2- Understand the geographical location of users, so to provide a better performance of the SaaS system 3- Understand the supported browsers (Safari vs Chrome vs Edge vs Firefox) Solves the problem of understanding users' interactions with our application Insight PX answers the questions that we ask ourselves: Which browser are users using? **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. Our experts can help clarify any lingering questions you may have. Best, Alejandra ### 40. Great Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Gainsight Product Experience?** The ability to embed content for our users to access within our product is very helpful to expand and scale our training efforts. This will also help us drive adoption with our end users. The Gainsight PX team is very helpful and easy to work with to make sure we are successful with utilizing the product. **What do you dislike about Gainsight Product Experience?** It's a bit tedious to get everything implemented to start realizing value from embedding PX into our application. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX is allowing us to scale content directly to end users and provide valuable insights into how customers are utilizing our product. ### 41. Good analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos R. | Senior User Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Gainsight Product Experience?** I can see analytics for pages, components in page, surveys and announcements. I can have all the data in one place. **What do you dislike about Gainsight Product Experience?** Lack of customization for some of its features like inability to fully control the look of the Knowledge Center bot. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Understand what our users consume the most in ou product and the friction points we must address. ### 42. Powerful analytics and insight tool **Rating:** 4.5/5.0 stars **Reviewed by:** Anbarasan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Gainsight Product Experience?** Very easy to track user activities. Flexible to map all the features we have in the system and track user's activities on them. I like how audience and account and features can all be intertwined. The funnel and path analyzer have been very helpful in our UX research and new solution development. **What do you dislike about Gainsight Product Experience?** We didn't find any major downsides excep some UX issues and system errors now and then but they were all sorted very quickly automatically or through Gainsight support. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Helping us with finding user behaviour and use for improving the solution or adding new solutions to the application without making assumptions, helps our design team improve the UX of the application. ### 43. A great user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Gainsight Product Experience?** Easy and intuitive to use with good support from the Gainsight team through online meetings and the community of users. **What do you dislike about Gainsight Product Experience?** Not much to not like - lots of useful features and good support **What problems is Gainsight Product Experience solving and how is that benefiting you?** Spotting usage trends to prevent churm. Obtaining useful end user feedback to further improve our software and track user adoption ### 44. Great asset to find your Px customer feedback and adoption measures **Rating:** 4.5/5.0 stars **Reviewed by:** Rim S. | Change Networker for Customer Success & Renewal, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Gainsight Product Experience?** Easyness of getting survey feedback in any graphic, chart or time dimension **What do you dislike about Gainsight Product Experience?** On macro level: It is not seamless integrated with GS CS. On Micro level: Exporting important customer information into Excel is behaving different with my profile against other users **What problems is Gainsight Product Experience solving and how is that benefiting you?** Giving me insights as CSM in the customer product adoption and gives me the analytical insights where we should improve on the product and solution for the customer ### 45. Glad to be use of Gainsight **Rating:** 5.0/5.0 stars **Reviewed by:** Selin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Gainsight Product Experience?** I am very appreciated to using Gainsight in terms of obtaining analytical data about customers. We can present our customers this data, and this makes both customer and product owner to do our best. **What do you dislike about Gainsight Product Experience?** Gainsight is very useful tool for customer success responsibles, but I think that Gainsight may include wide information about using about it. (it can be video or articles about usage of Gainsight) I think that there are lots of tools which I have not use before. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Adding more informative resources in terms of using this tool, so it can be more useful for users, because I think that I am not getting enough efficiency in this platform because of that not usign well this tool ### 46. Solid Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Scott D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Gainsight Product Experience?** Engagements and ease of producr mapping for non-developers. Also GREAT customer support! Also great online resources for help. **What do you dislike about Gainsight Product Experience?** Custom Events. Difficult to understand them. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Analytics. ### 47. Gainsight PX review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Gainsight Product Experience?** They have a really good customer service - all the questions are being answered and the the onboarding process is very good. They also implement important features quite recently. **What do you dislike about Gainsight Product Experience?** I miss heatmap like I had in HotJar. I know there is something called "heatmap" in Gainsight, it's just the way others do it seems better. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It gets me the data I need and lets my design (as I am a UX designer) be based in knowledge about the customers behavior. **Official Response from Alejandra Guillen:** > Hi Pawel! Thanks for your feedback. It's great to hear that Gainsight PX is helping you out! We are always updating to make our product better and are taking your feedback into consideration. In the meantime, if you need any further assistance, please reach out to our team. ### 48. Get closer to your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Olga E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Gainsight Product Experience?** Gainsight PX is a great tool that helps to engage with customers in so many ways (mass emailing, various types of engagements, survey possibilities). Gainsight helps to track the adoption of the product as well as separate features. This helps products understand better what challenges the customers face. To understand the customers even better Gainsight allows to create survey forms (like NPS, Multi Questions forms) to understand customer sentiment. Additionally, Gainsight allows interacting with customers with the help of various types of engagements - which is great for informing customers about the new feature from latest releases, and promoting new features. Finally, it enables you to great guides that make the onboarding easier. So, Gainsight PX is not only the tool that provides data for product managers, but also improves the customer experience with the product. Nice tool to implement product-led go-to market approach in your company. **What do you dislike about Gainsight Product Experience?** It would be great to improve the integration with Zendesk, so that it's possible to track Zendesk Help Center usage with Gainsight PX and see the information from Gainsight about the Zendesk ticket requester right in Zendesk ticket. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX helps us reach out to customers in case of platform issues, inform the customers about the latest releases. It also helps new customers to self-onboard with the Training Bot feature. Collecting NPS feedback is another Gainsight feature that we utilize regularly. **Official Response from Alejandra Guillen:** > Hi Olga! Thanks for taking the time to leave a review. That's great feedback! We'll be considering it as we make improvements to our tool. In the meantime, if there's anything else we can assist with to help grow your business, don't hesitate to reach out. ### 49. Valuable insights into users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Gainsight Product Experience?** Fantastic to gain insights into who are are users are and exactly how they use the product. Basic reports highly informative and easy to create. **What do you dislike about Gainsight Product Experience?** It's easy to learn the basics of how to use the system but hard to master. More in-app tips/guidance would be helpful to unlock the full advantages of the system **What problems is Gainsight Product Experience solving and how is that benefiting you?** Understanding product adoption/access to analytics ### 50. Overall a good experience, however some inconsistencies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Gainsight Product Experience?** For standard executions in terms of authoring and reporting, Gainsight is great. We don't have any dependency on devs so we can get out to market much quicker. We're also very happy with Alisha as our account manager. **What do you dislike about Gainsight Product Experience?** Analytics inconsistencies when comparing with native data Heavy onboarding required to fully understand feature set, especially for above avg use cases Governance is at org level. In some cases, would be helpful to have them at engagement/bot level Lack of traditional a/b testing and reporting capabilites A more connected user journey orchestration vs event by event flows **What problems is Gainsight Product Experience solving and how is that benefiting you?** It connects us directly with our users in-app and lessons dependency on devs. ## Gainsight Product Experience Discussions - [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment - [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment - [View Gainsight Product Experience pricing details and edition comparison](https://www.g2.com/products/gainsight-product-experience/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A43%3A03+-0500&secure%5Bsession_id%5D=967bf70c-934f-4316-94d8-719c167b1812&secure%5Btoken%5D=f9982c7b3d9feb9b485249fec0726a7b16313a2d4d81affcf35e524ddb31fbc1&format=llm_user) ## Gainsight Product Experience Features **User Response Methods** - Survey - Text/Notes **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Participant Selection** - In-App - On-Site - Recruitment Pool **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Insights** - Analytics - Collaboration - Sorting **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Generative AI** - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Gainsight Product Experience Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,741 reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - 4.5/5.0 (2,786 reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - 4.5/5.0 (1,245 reviews)