Compare Freshdesk and Zoho Desk 
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Zoho Desk follows closely with 8.7. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior quality of support with a score of 8.8 compared to Zoho Desk's 8.3. Users on G2 highlight Freshdesk's responsive customer service and helpful resources as key advantages.
- G2 users report that Freshdesk's automation features, particularly in response automation, score 8.5, while Zoho Desk scores 8.4. Users say that Freshdesk's automation capabilities streamline workflows effectively, saving time for support teams.
- Users say that Freshdesk's knowledge base feature scores 8.7, slightly higher than Zoho Desk's 8.6. Reviewers mention that Freshdesk's knowledge base is user-friendly and well-organized, making it easier for customers to find answers.
- Reviewers mention that Freshdesk's multi-channel coverage scores 8.4, while Zoho Desk is at 8.3. Users report that Freshdesk provides a seamless experience across various channels, enhancing customer engagement.
- Users on G2 report that Freshdesk's ease of use is rated at 8.8, compared to Zoho Desk's 8.5. Reviewers say that Freshdesk's straightforward navigation and user-friendly design contribute to a smoother onboarding process for new users.
- Upto 2 agents
- Knowledge base
- Team collaboration
- Email Ticketing
- Customer Management
- Private Knowledge Base
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
