Compare Freshdesk and Vision Helpdesk 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (59.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
$12.00 1 Per Staff Per Month
Freshdesk
Star Rating
(3,500)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansVision Helpdesk
Star Rating
(94)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk offers a more user-friendly ticket creation experience with a score of 8.9, while Vision Helpdesk shines in ticket response user experience, scoring 9.2. Reviewers mention that the intuitive interface of Freshdesk makes it easier for new users to get started quickly.
- Reviewers mention that Vision Helpdesk excels in quality of support, achieving a score of 9.5 compared to Freshdesk's 8.8. Users on G2 highlight the responsiveness and helpfulness of Vision Helpdesk's support team, making it a preferred choice for businesses needing reliable assistance.
- G2 users report that Freshdesk's automation features, particularly in response automation, score 8.5, while Vision Helpdesk's automation capabilities are rated higher at 9.2. Users say that Vision Helpdesk's automation tools significantly reduce manual workload, enhancing overall efficiency.
- Users say that Freshdesk's multi-channel coverage is rated at 8.4, which is lower than Vision Helpdesk's performance in this area. Reviewers mention that Vision Helpdesk provides a more comprehensive integration with various communication channels, making it easier to manage customer interactions.
- Reviewers mention that Freshdesk's self-service experience, particularly its knowledge base, scores 8.7, while Vision Helpdesk excels with a score of 9.4. Users report that Vision Helpdesk's knowledge base is more extensive and easier to navigate, leading to higher customer satisfaction.
- Users on G2 report that Freshdesk's mobile optimization scores 8.2, while Vision Helpdesk achieves a higher score of 9.1. Reviewers say that Vision Helpdesk's mobile app provides a seamless experience, allowing users to manage tickets and communicate with customers on the go effectively.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Freshdesk
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,068
9.2
87
Ease of Use
8.9
3,088
9.0
87
Ease of Setup
8.6
2,148
8.7
81
Ease of Admin
8.7
2,108
9.1
74
Quality of Support
8.8
2,970
9.5
85
Has the product been a good partner in doing business?
8.8
2,035
9.5
73
Product Direction (% positive)
8.8
3,046
9.3
82
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
9.4
68
|
Verified
8.8
2134
|
Verified
9.2
67
|
Verified
8.5
2046
|
Verified
8.9
64
|
Verified
8.5
1939
|
Verified
9.2
61
8.3
1706
|
Verified
8.8
55
|
Verified
8.5
1993
|
Verified
9.0
63
|
Verified
8.7
1913
|
Verified
8.8
60
|
Verified
8.2
1278
|
Verified
8.7
37
|
Verified
Generative AI
7.4
256
Feature Not Available
7.6
254
Feature Not Available
Communication Channels
8.6
1829
|
Verified
9.2
65
|
Verified
8.9
1976
|
Verified
9.3
60
|
Verified
8.4
1222
|
Verified
8.7
37
8.1
1105
|
Verified
8.9
38
|
Verified
8.0
853
|
Verified
8.3
26
|
Verified
Platform
8.1
1068
|
Verified
8.7
48
|
Verified
8.1
1571
|
Verified
8.4
56
|
Verified
8.6
1460
|
Verified
9.1
56
|
Verified
8.3
1056
|
Verified
8.8
39
|
Verified
8.0
1776
|
Verified
8.7
55
|
Verified
8.3
1874
|
Verified
9.0
57
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Feature Not Available
7.9
88
Feature Not Available
7.5
87
Feature Not Available
Communication
8.8
548
|
Verified
9.2
11
8.7
566
|
Verified
9.1
11
8.7
461
|
Verified
8.8
11
8.5
165
9.1
11
8.1
169
8.8
11
Internal Use
8.1
1571
|
Verified
8.4
56
|
Verified
8.7
172
8.6
11
8.2
153
9.1
11
8.8
528
|
Verified
9.2
11
8.8
486
|
Verified
9.4
11
8.6
515
|
Verified
8.9
11
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
9.4
24
8.6
890
9.2
24
8.3
666
9.1
22
8.2
221
9.1
15
8.4
235
9.5
16
Self-Service Platform
8.5
232
9.7
15
8.6
237
9.5
16
8.0
198
Feature Not Available
8.5
215
9.5
16
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Categories
Categories
Shared Categories
Freshdesk and Vision Helpdesk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, and Customer Communications Management
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Non-Profit Organization Management
18.5%
Information Technology and Services
9.8%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.3%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Vision Helpdesk
Most Helpful Favorable Review
William D.
Verified User in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Most Helpful Critical Review
Verified User in Computer & Network Security
The application lags granular customizations, flow process
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
William D.
Verified User in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Computer & Network Security
The application lags granular customizations, flow process
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How would you automate your current helpdesk system?
1 comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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