Compare Freshdesk and Teamwork Desk 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (71.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
$8.50
Freshdesk
Star Rating
(3,501)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansTeamwork Desk
Star Rating
(57)4.3 out of 5
Market Segments
Small-Business (71.9% of reviews)
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while Teamwork Desk slightly outperforms in ticket response user experience with a score of 9.0. Reviewers mention that Freshdesk's intuitive interface makes it easy to create tickets quickly.
- Reviewers mention that Teamwork Desk shines in response automation, achieving a score of 9.1, compared to Freshdesk's 8.5. Users on G2 appreciate Teamwork Desk's ability to automate repetitive tasks, which enhances efficiency in handling customer inquiries.
- G2 users highlight that Freshdesk offers a robust knowledge base feature, scoring 8.7, but Teamwork Desk surpasses it with a score of 9.2. Users say that Teamwork Desk's knowledge base is more comprehensive and easier to navigate, making self-service support more effective.
- Users report that Freshdesk provides a better overall experience in ticket collaboration, scoring 8.7, while Teamwork Desk scores 8.9. Reviewers mention that Teamwork Desk's collaboration tools allow for seamless communication among team members, enhancing teamwork.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, which is lower than Teamwork Desk's performance in this area. Users say that Teamwork Desk offers more integrated channels, making it easier to manage customer interactions across various platforms.
- Users on G2 report that Freshdesk's customization options score 8.1, while Teamwork Desk lags behind with a score of 7.4. Reviewers mention that Freshdesk allows for more tailored solutions to fit specific business needs, making it a preferred choice for companies looking for flexibility.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Freshdesk
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,070
8.9
49
Ease of Use
8.9
3,090
8.8
51
Ease of Setup
8.6
2,149
8.8
26
Ease of Admin
8.7
2,110
8.9
25
Quality of Support
8.8
2,972
8.7
48
Has the product been a good partner in doing business?
8.8
2,037
8.9
25
Product Direction (% positive)
8.8
3,048
9.1
51
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
9.0
41
|
Verified
8.8
2134
|
Verified
8.8
42
|
Verified
8.5
2046
|
Verified
8.8
41
|
Verified
8.5
1939
|
Verified
9.1
39
|
Verified
8.3
1706
|
Verified
Feature Not Available
8.5
1993
|
Verified
8.7
40
|
Verified
8.7
1913
|
Verified
8.9
39
|
Verified
8.2
1278
|
Verified
8.8
22
|
Verified
Generative AI
7.4
256
Feature Not Available
7.6
254
Feature Not Available
Communication Channels
8.6
1829
|
Verified
8.6
31
|
Verified
8.9
1976
|
Verified
9.1
37
|
Verified
8.4
1222
|
Verified
6.2
7
8.1
1105
|
Verified
6.0
5
8.0
853
|
Verified
Feature Not Available
Platform
8.1
1068
|
Verified
8.2
16
|
Verified
8.1
1571
|
Verified
7.4
16
|
Verified
8.6
1460
|
Verified
8.9
19
|
Verified
8.3
1056
|
Verified
8.2
10
|
Verified
8.0
1776
|
Verified
7.6
31
|
Verified
8.3
1874
|
Verified
8.4
34
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Not enough data
Communication
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Not enough data
Internal Use
8.1
1571
|
Verified
7.4
16
|
Verified
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Not enough data
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
9.2
11
8.6
890
8.7
10
8.3
666
Feature Not Available
8.2
221
Not enough data
8.4
235
Not enough data
Self-Service Platform
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Not enough data
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Teamwork Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, and Customer Communications Management
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Marketing and Advertising
28.1%
Information Technology and Services
15.8%
Internet
8.8%
Computer Software
7.0%
Logistics and Supply Chain
5.3%
Other
35.1%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Teamwork Desk
Most Helpful Favorable Review
Jon B.
Verified User in Computer Software
The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...
Most Helpful Critical Review
Varaprasad S.
Verified User in Pharmaceuticals
Not available no IVR, Video call facility, live chat, and lack of social media integration, and it are not friendly with a customer forum; sometimes it is lacking with proper history inputs.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Jon B.
Verified User in Computer Software
The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Varaprasad S.
Verified User in Pharmaceuticals
Not available no IVR, Video call facility, live chat, and lack of social media integration, and it are not friendly with a customer forum; sometimes it is lacking with proper history inputs.
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Teamwork Desk has no discussions with answers
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