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Compare Freshdesk and Re:amaze 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29 per agent / month
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Re:amaze. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its multi-channel support and SLA tracking, helping teams stay organized and respond to customers efficiently. In contrast, Re:amaze, while customizable, faces challenges in matching the same level of comprehensive support.
- Users say that Freshdesk's implementation process is quick and intuitive, making it easier for teams to manage incoming support requests without switching tools constantly. This is a notable advantage over Re:amaze, which has fewer recent reviews indicating its implementation experience.
- Reviewers mention that Freshdesk's shared inbox feature is a game-changer, allowing teams to see who is working on which tickets, thus preventing duplication of efforts. Re:amaze does offer centralized communication, but it lacks the same level of visibility and organization that Freshdesk provides.
- Users highlight that Freshdesk's quality of support is consistently rated highly, with many noting the effectiveness of its customer service. In comparison, while Re:amaze also receives positive feedback for its support, it does not match the volume and consistency of Freshdesk's user experiences.
- According to recent user feedback, Freshdesk's robust reporting and analytics features are a significant advantage, allowing businesses to track performance effectively. Re:amaze, while offering some reporting capabilities, does not provide the same depth of insights, which can be crucial for data-driven decision-making.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Freshdesk
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.6
3,184
9.2
121
Ease of Use
8.8
3,207
9.0
123
Ease of Setup
8.6
2,266
8.9
76
Ease of Admin
8.7
2,154
9.4
77
Quality of Support
8.7
3,082
9.4
116
Has the product been a good partner in doing business?
8.8
2,078
9.6
76
Product Direction (% positive)
8.8
3,159
9.2
121
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
9.3
66
|
Verified
8.8
2231
|
Verified
9.3
67
|
Verified
8.5
2146
|
Verified
9.0
67
|
Verified
8.5
2036
|
Verified
8.9
60
|
Verified
8.3
1800
|
Verified
8.8
40
|
Verified
8.5
2087
|
Verified
8.6
67
|
Verified
8.7
2009
|
Verified
9.1
58
|
Verified
8.2
1373
|
Verified
8.9
29
|
Verified
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
9.1
54
|
Verified
8.9
2070
|
Verified
9.3
64
|
Verified
8.4
1313
|
Verified
9.3
67
|
Verified
8.0
1193
|
Verified
8.8
63
|
Verified
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1154
|
Verified
9.1
49
|
Verified
8.1
1662
|
Verified
8.5
68
|
Verified
8.6
1545
|
Verified
9.2
52
|
Verified
8.2
1142
|
Verified
9.2
46
|
Verified
8.0
1864
|
Verified
9.1
57
|
Verified
8.3
1959
|
Verified
8.8
61
|
Verified
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
9.6
59
|
Verified
8.7
602
|
Verified
9.4
59
|
Verified
8.7
496
|
Verified
9.1
26
|
Verified
8.5
200
9.3
39
|
Verified
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
8.5
68
|
Verified
8.6
204
9.4
56
|
Verified
8.1
186
9.0
34
|
Verified
8.8
560
|
Verified
9.3
49
|
Verified
8.8
520
|
Verified
9.5
46
|
Verified
8.6
548
|
Verified
8.8
48
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.1
47
8.6
913
9.0
48
8.3
687
Feature Not Available
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6
164
9.2(won by 0.6)
38
9.3(won by 0.1)
484
9.2
43
8.6
374
9.0(won by 0.4)
38
Channels
9.2
480
9.5(won by 0.3)
56
8.7
419
8.9(won by 0.2)
57
8.8
380
9.3(won by 0.5)
53
8.5
342
9.3(won by 0.8)
23
8.2
56
9.2(won by 1.0)
30
Insight
8.6(tied score)
383
8.6(tied score)
27
8.7
172
9.1(won by 0.4)
37
8.6
375
9.0(won by 0.4)
38
9.1
447
9.5(won by 0.4)
44
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Re:amaze are categorized as Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
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