Compare Freshdesk and GrooveHQ 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (77.1% of reviews)
Entry-Level Pricing
$0.00 Per Month
$15.00 1 User Per Month
Freshdesk
Star Rating
(3,499)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansGrooveHQ
Star Rating
(193)4.6 out of 5
Market Segments
Small-Business (77.1% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while GrooveHQ shines with a score of 9.3, indicating that GrooveHQ offers a more intuitive and streamlined process for creating support tickets.
- Reviewers mention that GrooveHQ excels in ease of setup with a score of 9.4 compared to Freshdesk's 8.6, suggesting that users find GrooveHQ easier to implement and get started with.
- G2 users highlight that Freshdesk's multi-channel coverage scores 8.4, while GrooveHQ does not have a score listed, indicating that Freshdesk may offer a more comprehensive approach to handling customer inquiries across various channels.
- Users on G2 report that GrooveHQ's quality of support is rated at 9.3, surpassing Freshdesk's 8.8, which suggests that users feel more satisfied with the support they receive from GrooveHQ.
- Reviewers say that Freshdesk's response automation feature scores 8.5, while GrooveHQ's is rated higher at 9.0, indicating that GrooveHQ provides more effective tools for automating responses to customer inquiries.
- Users report that both platforms have a knowledge base score of 8.7, but GrooveHQ's searchable articles score slightly higher at 8.8, suggesting that users find GrooveHQ's resources easier to navigate and utilize.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Free Trial
Freshdesk
Free Trial is available
GrooveHQ
Free Trial is available
Ratings
Meets Requirements
8.6
3,068
8.9
160
Ease of Use
8.9
3,088
9.4
160
Ease of Setup
8.6
2,148
9.4
82
Ease of Admin
8.7
2,108
9.3
78
Quality of Support
8.8
2,970
9.3
148
Has the product been a good partner in doing business?
8.8
2,035
9.1
75
Product Direction (% positive)
8.8
3,046
8.7
149
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
9.3
74
|
Verified
8.8
2134
|
Verified
9.3
78
|
Verified
8.5
2046
|
Verified
8.9
78
|
Verified
8.5
1939
|
Verified
9.0
69
|
Verified
8.3
1706
|
Verified
8.7
44
|
Verified
8.5
1993
|
Verified
8.8
79
|
Verified
8.7
1913
|
Verified
9.2
75
|
Verified
8.2
1278
|
Verified
8.5
55
Generative AI
7.4
256
Feature Not Available
7.6
254
Feature Not Available
Communication Channels
8.6
1829
|
Verified
Feature Not Available
8.9
1976
|
Verified
9.3
73
|
Verified
8.4
1222
|
Verified
8.4
40
8.1
1105
|
Verified
8.2
39
|
Verified
8.0
853
|
Verified
7.8
26
|
Verified
Platform
8.1
1068
|
Verified
7.2
47
|
Verified
8.1
1571
|
Verified
8.1
66
|
Verified
8.6
1460
|
Verified
8.8
67
|
Verified
8.3
1056
|
Verified
8.9
51
|
Verified
8.0
1776
|
Verified
7.8
67
|
Verified
8.3
1874
|
Verified
8.2
70
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Not enough data
Reporting
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Not enough data
Generative AI
7.6
156
Not enough data
7.6
156
Not enough data
Conversational Platform
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Not enough data
Support Automation
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Not enough data
Generative AI
7.7
166
Not enough data
7.7
163
Not enough data
Generative AI
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Not enough data
Communication
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Not enough data
Internal Use
8.1
1571
|
Verified
8.1
66
|
Verified
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Not enough data
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
8.7
49
8.6
890
8.8
46
8.3
666
Feature Not Available
8.2
221
7.9
29
8.4
235
8.8
37
Self-Service Platform
8.5
232
8.5
39
8.6
237
8.4
37
8.0
198
8.4
20
8.5
215
8.6
37
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Categories
Categories
Shared Categories
Freshdesk and GrooveHQ are categorized as Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Social Customer Service, Live Chat, and Customer Communications Management
GrooveHQ has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.3%
Retail
4.2%
Health, Wellness and Fitness
3.6%
Other
60.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
GrooveHQ
Most Helpful Favorable Review
Verified User in Consumer Goods
The ease of connecting more than one email accounts under one groove account
Most Helpful Critical Review
Verified User in Computer Games
They clearly stated that the plan we chose was called "Free Forever" and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Consumer Goods
The ease of connecting more than one email accounts under one groove account
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Computer Games
They clearly stated that the plan we chose was called "Free Forever" and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without...
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
GrooveHQ has no discussions with answers
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