Compare Freshdesk and GrooveHQ 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (77.1% of reviews)
Entry-Level Pricing
$0.00 Per Month
$15.00 1 User Per Month
Freshdesk
Star Rating
(3,504)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansGrooveHQ
Star Rating
(193)4.6 out of 5
Market Segments
Small-Business (77.1% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while GrooveHQ shines even brighter with a score of 9.3, indicating a more intuitive interface for managing tickets.
- Reviewers mention that GrooveHQ offers superior ease of setup and administration, with scores of 9.4 compared to Freshdesk's 8.6, making it a more user-friendly option for new users.
- G2 users highlight that Freshdesk's multi-channel coverage is rated at 8.4, but GrooveHQ's integration of various communication channels, including email and social media, is more robust, leading to a better overall customer engagement experience.
- Users on G2 emphasize that GrooveHQ's response automation features, rated at 9.0, provide a more efficient workflow compared to Freshdesk's 8.5, allowing teams to handle customer inquiries more effectively.
- Reviewers say that Freshdesk's knowledge base is well-structured, scoring 8.7, but GrooveHQ's searchable articles and community forums, rated at 8.8 and 8.2 respectively, offer a more comprehensive self-service experience for users.
- Users report that while both platforms provide good reporting features, GrooveHQ's email tracking capabilities, rated at 9.1, surpass Freshdesk's 8.6, allowing for better insights into customer interactions.
Featured Products
Sponsored
Crescendo.ai
(0)
Complaint Management
Visit Website
Sponsored
Alhena AI
(34)
Complaint Management
Visit Website
Sponsored
Social Intents
(10)
Complaint Management
Visit Website
Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Free Trial
Freshdesk
Free Trial is available
GrooveHQ
Free Trial is available
Ratings
Meets Requirements
8.6
3,074
8.9
160
Ease of Use
8.9
3,094
9.4
160
Ease of Setup
8.6
2,153
9.4
82
Ease of Admin
8.7
2,113
9.3
78
Quality of Support
8.8
2,976
9.3
148
Has the product been a good partner in doing business?
8.8
2,040
9.1
75
Product Direction (% positive)
8.8
3,052
8.7
149
Features by Category
Ticket and Case Management
8.9
2124
|
Verified
9.3
74
|
Verified
8.8
2135
|
Verified
9.3
78
|
Verified
8.5
2047
|
Verified
8.9
78
|
Verified
8.5
1940
|
Verified
9.0
69
|
Verified
8.3
1707
|
Verified
8.7
44
|
Verified
8.5
1994
|
Verified
8.8
79
|
Verified
8.7
1914
|
Verified
9.2
75
|
Verified
8.2
1279
|
Verified
8.5
55
Generative AI
7.4
257
Feature Not Available
7.6
255
Feature Not Available
Communication Channels
8.6
1830
|
Verified
Feature Not Available
8.9
1977
|
Verified
9.3
73
|
Verified
8.4
1223
|
Verified
8.4
40
8.1
1106
|
Verified
8.2
39
|
Verified
8.0
854
|
Verified
7.8
26
|
Verified
Platform
8.1
1069
|
Verified
7.2
47
|
Verified
8.1
1572
|
Verified
8.1
66
|
Verified
8.6
1461
|
Verified
8.8
67
|
Verified
8.3
1057
|
Verified
8.9
51
|
Verified
8.0
1777
|
Verified
7.8
67
|
Verified
8.3
1875
|
Verified
8.2
70
|
Verified
Channels
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Not enough data
Design
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Not enough data
Generative AI
7.7
224
Not enough data
7.7
224
Not enough data
Usability
8.8
233
Not enough data
8.7
230
Not enough data
8.8
225
Not enough data
Reporting
8.6
220
Not enough data
8.5
217
Not enough data
8.6
228
Not enough data
Generative AI
7.6
157
Not enough data
7.6
157
Not enough data
Conversational Platform
8.3
386
Not enough data
8.4
333
Not enough data
8.3
326
Not enough data
8.4
262
Not enough data
Support Automation
8.5
344
Not enough data
8.4
363
Not enough data
8.3
327
Not enough data
8.2
269
Not enough data
Generative AI
7.7
167
Not enough data
7.7
164
Not enough data
Generative AI
7.8
90
Not enough data
7.9
89
Not enough data
7.5
88
Not enough data
Communication
8.8
549
|
Verified
Not enough data
8.7
567
|
Verified
Not enough data
8.7
462
|
Verified
Not enough data
8.5
166
Not enough data
8.1
170
Not enough data
Internal Use
8.1
1572
|
Verified
8.1
66
|
Verified
8.6
173
Not enough data
8.2
154
Not enough data
8.8
529
|
Verified
Not enough data
8.8
487
|
Verified
Not enough data
8.5
516
|
Verified
Not enough data
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
8.7
49
8.6
890
8.8
46
8.3
666
Feature Not Available
8.2
221
7.9
29
8.4
235
8.8
37
Self-Service Platform
8.5
232
8.5
39
8.6
237
8.4
37
8.0
198
8.4
20
8.5
215
8.6
37
Generative AI
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Not enough data
Process
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Not enough data
Channels
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Not enough data
Insight
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Not enough data
Generative AI
8.0
69
Not enough data
7.9
69
Not enough data
Categories
Categories
Shared Categories
Freshdesk and GrooveHQ are categorized as Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Social Customer Service, Live Chat, and Customer Communications Management
GrooveHQ has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.1%
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.3%
Retail
4.2%
Health, Wellness and Fitness
3.6%
Other
60.9%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
GrooveHQ
Most Helpful Favorable Review
Verified User in Computer Software
I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.
Most Helpful Critical Review
Verified User in Management Consulting
Sometimes emails get lost if they are assigned to a person and category without its own folder
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Computer Software
I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Verified User in Management Consulting
Sometimes emails get lost if they are assigned to a person and category without its own folder
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
GrooveHQ has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
