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- Forsta-vs-Qualtrics Customer Experience
Compare Forsta and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Forsta
Star Rating
(331)4.2 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about ForstaQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualtrics Customer Experience excels in its "Reports Interface" with a score of 9.3, making it easier to generate and share insights compared to Forsta, which has a slightly lower score in this area. Reviewers mention that the intuitive design of Qualtrics' reporting tools significantly enhances their ability to visualize data effectively.
- Reviewers mention that Qualtrics offers superior "Survey Distribution" capabilities, scoring 9.0, which allows for a more seamless experience in reaching respondents. In contrast, Forsta's distribution features are rated lower, leading some users to express frustration with the limitations in their outreach options.
- G2 users highlight the "Customization" options in Forsta, which received a score of 9.0, as a standout feature, allowing for tailored solutions that meet specific business needs. However, users on G2 note that Qualtrics' customization capabilities, while good, do not match the depth offered by Forsta, particularly in vertical-specific solutions.
- Users say that Qualtrics shines in "Generative AI" features, particularly with "AI Text Generation" scoring 8.7, which enhances their ability to analyze open-ended feedback. In contrast, Forsta's generative AI features, while competent, do not receive the same level of praise, with users mentioning that they feel less robust in comparison.
- Reviewers mention that the "Quality of Support" for Qualtrics is rated at 8.5, indicating a strong customer service experience. Users report that they often receive timely and helpful responses, whereas Forsta's support, rated at 8.1, has been described as adequate but lacking in responsiveness during peak times.
- Users on G2 report that Qualtrics' "Ease of Use" is rated at 8.5, making it more user-friendly for new users compared to Forsta's score of 8.1. Reviewers mention that the straightforward interface of Qualtrics allows teams to quickly adapt and utilize the software without extensive training.
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Pricing
Entry-Level Pricing
Forsta
Forsta HX Essentials
Contact Us
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- Standard Surveys
- Digital Feedback
- Connectors
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Forsta
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.3
249
8.8
421
Ease of Use
8.1
254
8.5
422
Ease of Setup
8.3
95
7.7
244
Ease of Admin
7.9
95
7.9
241
Quality of Support
8.1
248
8.5
398
Has the product been a good partner in doing business?
8.4
94
8.5
233
Product Direction (% positive)
7.9
248
8.5
400
Features by Category
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Reports
9.3
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visualization
9.3
10
Not enough data
9.1
9
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
Data Updates
8.3
8
Not enough data
9.8
9
Not enough data
Collaboration
9.2
8
Not enough data
8.8
8
Not enough data
9.3
9
Not enough data
Data Updates
8.5
8
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
User Response Methods
8.6
11
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
7.2
9
Not enough data
7.6
13
Not enough data
Participant Selection
6.2
11
Not enough data
6.9
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
Insights
7.4
12
Not enough data
7.4
13
Not enough data
7.2
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Source
Not enough data
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
7
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.9
6
Not enough data
Insights
6.9
7
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
Platform Content
7.3
5
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
Platform Additional Functionality
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Analytics
8.6
36
9.1
108
8.4
38
8.8
106
8.3
30
8.7
103
7.5
34
7.6
59
Customization
8.1
34
8.4
92
9.0
59
8.4
99
8.4
47
8.6
93
8.5
40
8.4
90
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
7.9
8
8.4
88
8.7
10
8.6
95
9.2
12
8.5
110
Feedback Analysis
8.7
5
8.4
97
6.2
7
8.5
98
8.3
8
8.7
98
Feedback Sources
9.0
8
8.4
90
9.8
11
9.2
112
7.4
9
8.5
78
8.1
8
8.8
81
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
8.8
16
Not enough data
8.9
15
Not enough data
8.4
16
Not enough data
9.0
14
Not enough data
Survey Customization
9.0
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.3
13
Not enough data
Survey Insights
8.8
16
Not enough data
7.9
11
Not enough data
9.0
15
Not enough data
8.4
16
Not enough data
Setup
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.3
52
Not enough data
8.0
56
Not enough data
7.9
46
Not enough data
Platform Content
8.5
52
Not enough data
8.8
55
Not enough data
8.2
40
Not enough data
8.1
45
Not enough data
Platform Additional Functionality
8.5
48
Not enough data
8.2
40
Not enough data
8.0
39
Not enough data
8.0
41
Not enough data
Platform
8.1
32
Not enough data
8.2
25
Not enough data
8.4
31
Not enough data
8.5
33
Not enough data
8.6
33
Not enough data
7.8
31
Not enough data
8.1
32
Not enough data
8.3
32
Not enough data
Categories
Categories
Shared Categories
Forsta and Qualtrics Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Forsta is categorized as Consumer Video Feedback, User Research, Text Analysis, Employee Engagement, Video Interviewing, Survey, and Data Visualization
Qualtrics Customer Experience is categorized as Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
Forsta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
68.8%
Management Consulting
3.8%
Marketing and Advertising
3.1%
Pharmaceuticals
2.1%
Information Technology and Services
1.7%
Other
20.5%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
Forsta
Most Helpful Favorable Review
Rahul P.
Verified User in Media Production
Quota Management, Ease of programming and knowledge base.
Most Helpful Critical Review
Verified User in Financial Services
they dont really transcribe voice surveys to text
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Rahul P.
Verified User in Media Production
Quota Management, Ease of programming and knowledge base.
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Verified User in Financial Services
they dont really transcribe voice surveys to text
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 comments
ML
Hello Nadeem - Just select "Flipped" in answer list display order property and it will give you the desired results i.e. it will display the options as...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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