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Compare FixMe.IT and Zoho Assist 
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FixMe.IT
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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
FixMe.IT
Star Rating
(221)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
Learn more about FixMe.ITZoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Assist offers a free entry-level plan for 1 Remote Support Technician and 5 Unattended Computers, making it an attractive option for small businesses looking to minimize costs. In contrast, FixMe.IT starts at $32.50, which may be a barrier for budget-conscious users.
- Reviewers mention that FixMe.IT excels in ease of use and setup, scoring 9.6 in both categories, while Zoho Assist scores slightly lower at 9.2 and 9.3 respectively. This suggests that users may find FixMe.IT more intuitive and quicker to implement.
- G2 users highlight that FixMe.IT has superior quality of support, with a score of 9.4 compared to Zoho Assist's 8.8. This indicates that users may experience more responsive and effective customer service with FixMe.IT.
- Users on G2 report that Zoho Assist's remote control feature scores 9.6, which is on par with FixMe.IT's 9.4. However, reviewers mention that Zoho Assist's session recording feature, scoring 8.2, falls short compared to FixMe.IT's 9.2, indicating a preference for better session management in FixMe.IT.
- Reviewers say that FixMe.IT shines in security features, scoring 9.6 for data encryption and 9.5 for compliance, while Zoho Assist scores 8.5 and 8.6 respectively. This suggests that users may feel more secure handling sensitive data with FixMe.IT.
- Users report that both products offer solid multi-monitor support, scoring 8.5 each, but FixMe.IT's multi-session handling score of 9.1 indicates a more robust capability for users who need to manage multiple sessions simultaneously.
Pricing
Entry-Level Pricing
FixMe.IT
FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
- Unlimited on-demand support
- Unattended access to 200 machines
- Multi-session handling
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
FixMe.IT
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
200
9.2
507
Ease of Use
9.6
201
9.3
517
Ease of Setup
9.6
170
9.3
433
Ease of Admin
9.7
170
9.3
384
Quality of Support
9.4
176
8.9
427
Has the product been a good partner in doing business?
9.5
163
9.2
372
Product Direction (% positive)
9.0
192
9.3
501
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.8
43
Not enough data
8.4
44
Not enough data
7.7
43
Conferencing Options
Not enough data
7.7
44
Not enough data
7.4
46
Not enough data
7.2
46
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
26
9.2
191
8.6
23
8.5
187
9.2
12
8.3
172
9.4
24
9.3
190
9.1
20
8.5
175
8.5
25
8.6
177
Maintenance
8.9
25
8.6
178
Feature Not Available
8.2
160
Communication
8.6
21
8.5
175
Feature Not Available
7.3
145
Feature Not Available
7.1
146
9.1
17
7.9
147
Security
9.6
21
8.7
155
9.5
20
8.8
152
Device Support
Feature Not Available
8.3
161
Feature Not Available
8.9
173
Feature Not Available
8.8
166
Performance
9.2
17
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
66
Feature Not Available
8.7
42
8.2
186
Feature Not Available
8.1
188
8.5
38
8.1
171
8.6
37
8.1
171
9.5
73
9.2
213
8.9
61
8.5
199
Platform
Feature Not Available
8.7
196
Feature Not Available
8.3
184
Feature Not Available
Feature Not Available
9.4
72
9.2
207
Security
Feature Not Available
Feature Not Available
8.7
39
Feature Not Available
8.8
42
8.3
159
Categories
Categories
Shared Categories
FixMe.IT and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
FixMe.IT has no unique categories
Reviews
Reviewers' Company Size
FixMe.IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.2%
Computer Software
9.1%
Computer Networking
5.5%
Computer & Network Security
4.5%
Accounting
3.6%
Other
49.1%
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
Discussions
How many remote users can I connect to simultaneously using my seat?
2 Comments
ES
Personally I have never hit the limit yet but from my understanding its 150 systems.Read more
What type of encryption does FixMe.IT use?
2 Comments
ES
uses industry-standard 256-bit encryption transmitted over a secure SSL connection.Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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