Compare Experience.com and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Experience.com
Star Rating
(261)4.7 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comQualtrics Customer Experience
Star Rating
(734)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualtrics Customer Experience excels in data centralization with its Insight Engines, achieving a score of 9.5, while Experience.com also performs well but does not match this level of integration.
- Reviewers mention that Experience.com offers superior ease of use and setup, scoring 9.3 and 9.2 respectively, compared to Qualtrics' scores of 8.5 and 7.7, making it a more user-friendly option for new users.
- G2 users highlight that Experience.com shines in its customer satisfaction metrics, with a Net Promoter Score (NPS) of 9.3, while Qualtrics scores slightly lower at 9.1, indicating a stronger overall customer experience with Experience.com.
- Users on G2 report that Qualtrics provides robust survey management features, particularly in survey distribution and builder capabilities, both scoring 9.2, which are essential for organizations needing comprehensive feedback tools.
- Reviewers mention that Experience.com stands out in reputation management, scoring 9.2, which is crucial for businesses focused on maintaining a positive public image, while Qualtrics does not emphasize this feature as strongly.
- Users say that both platforms offer strong reporting and dashboard capabilities, but Experience.com edges out with a score of 9.7 compared to Qualtrics' 9.4, indicating a more effective way to visualize and analyze data.
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Pricing
Entry-Level Pricing
Experience.com
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Experience.com
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.4
225
8.6
591
Ease of Use
9.3
241
8.4
593
Ease of Setup
9.2
193
7.6
350
Ease of Admin
9.1
35
7.9
345
Quality of Support
9.1
198
8.5
560
Has the product been a good partner in doing business?
9.1
36
8.5
337
Product Direction (% positive)
9.3
230
8.6
568
Features by Category
Social Analytics
Not enough data
8.2(won by default)
57
Not enough data
8.2(won by default)
63
Not enough data
8.5(won by default)
66
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.3(won by default)
70
Not enough data
8.1(won by default)
71
Not enough data
8.3(won by default)
69
Not enough data
Not enough data
Content Management
9.4
14
Not enough data
9.4
14
Not enough data
9.4
14
Not enough data
Content Discovery
9.4
15
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
Generative AI
9.3
10
Not enough data
9.3
10
Not enough data
Segmentation
Feature Not Available
Not enough data
8.8
7
Not enough data
Targeting
8.1
7
Not enough data
8.8
8
Not enough data
Triggered Content
8.5
8
Not enough data
Feature Not Available
Not enough data
8.6
7
Not enough data
Personalized Content
8.8
7
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
Listing Management
9.4
12
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
9.0
10
Not enough data
Performance
9.7
11
Not enough data
9.5
11
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Local Search Optimization
8.9
33
Not enough data
8.6
30
Not enough data
8.8
33
Not enough data
9.2
33
Not enough data
9.1
33
Not enough data
9.3
33
Not enough data
Platform Basics
9.2
25
Not enough data
8.9
29
Not enough data
Platform Data
9.1
26
Not enough data
9.4
27
Not enough data
Feature Not Available
Not enough data
Platform Content
8.7
25
Not enough data
Platform Reporting
9.0
26
Not enough data
9.0
26
Not enough data
Analytics
9.2
104
9.1
108
9.2
105
8.8
106
9.1
102
8.7
103
8.6
98
7.6
59
Customization
8.4
97
8.4
92
8.2
91
8.4
99
8.8
93
8.6
93
8.7
90
8.4
90
Generative AI
8.9
85
Feature Not Available
8.7
89
Feature Not Available
Collection
8.6
65
Not enough data
8.8
61
Not enough data
8.6
68
Not enough data
8.8
63
Not enough data
8.2
58
Not enough data
Moderation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Use Cases
8.2
60
Not enough data
8.2
61
Not enough data
8.8
63
Not enough data
Administration
8.1
58
Not enough data
8.2
59
Not enough data
8.6
57
Not enough data
8.7
58
Not enough data
Feature Not Available
Not enough data
Display Options
8.9
57
Not enough data
8.8
63
Not enough data
8.6
56
Not enough data
8.7
57
Not enough data
Generative AI
8.9
49
Not enough data
Feedback Management
Not enough data
8.4
89
Not enough data
8.6
96
Not enough data
8.4
111
Feedback Analysis
Not enough data
8.4
98
Not enough data
8.5
99
Not enough data
8.8
99
Feedback Sources
Not enough data
8.4
92
Not enough data
9.1
114
Not enough data
8.6
80
Not enough data
8.8
82
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.1
43
Not enough data
8.9
41
Not enough data
8.8
38
Not enough data
9.0
40
Not enough data
Survey Customization
8.8
36
Not enough data
9.0
38
Not enough data
8.6
37
Not enough data
8.2
34
Not enough data
Survey Insights
8.9
41
Not enough data
8.9
34
Not enough data
8.7
35
Not enough data
9.0
36
Not enough data
Monitoring & Listening
Not enough data
8.5
80
Not enough data
7.8
70
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
79
Not enough data
7.8
81
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
131
Not enough data
8.4
95
Not enough data
8.5
71
Channels
Not enough data
8.5
65
Not enough data
8.9
134
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
49
Insight
Not enough data
8.4
66
Not enough data
8.4
120
Not enough data
8.2
47
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.3
84
Not enough data
8.9
77
Not enough data
9.1
82
Not enough data
Reporting
7.7
69
Not enough data
8.6
76
Not enough data
9.2
81
Not enough data
Media Monitoring
8.8
75
Not enough data
8.8
79
Not enough data
Feature Not Available
Not enough data
In-House Management
8.7
74
Not enough data
8.4
69
Not enough data
Generative AI
9.1
48
Not enough data
Platform Basics
9.5
16
Not enough data
9.7
17
Not enough data
9.3
16
Not enough data
Platform Content
9.0
15
Not enough data
9.8
16
Not enough data
Feature Not Available
Not enough data
8.8
15
Not enough data
Platform Additional Functionality
8.9
15
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Feature Not Available
Not enough data
Platform
9.3
19
Not enough data
9.5
17
Not enough data
8.6
17
Not enough data
9.4
18
Not enough data
9.7
19
Not enough data
9.7
17
Not enough data
9.7
18
Not enough data
9.9
18
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Experience.com is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Personalization Engines, Local Listing Management, Local SEO, Employee Engagement, Online Reputation Management, Review Management, Survey, and Insight Engines
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
53.8%
Real Estate
21.2%
Banking
19.2%
Insurance
1.5%
Wholesale
0.4%
Other
3.8%
Information Technology and Services
10.5%
Higher Education
7.1%
Education Management
5.4%
Marketing and Advertising
5.2%
Computer Software
5.1%
Other
66.8%
Most Helpful Reviews
Experience.com
Most Helpful Favorable Review
Verified User in Financial Services
Experience makes follow-up automatic and painless. I love that I have an online presence without even trying.
Most Helpful Critical Review
Mariella G.
Verified User in Insurance
Cannot get assistance from rep or corporate office.
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Verified User in Financial Services
Experience makes follow-up automatic and painless. I love that I have an online presence without even trying.
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Mariella G.
Verified User in Insurance
Cannot get assistance from rep or corporate office.
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Alternatives
Discussions
What is Experience.com used for?
1 comment
Official Response from Experience.com
Software for managing experiences.Read more
Experience.com has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
Is qualtrics a CRM?
1 comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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