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- Experience.com-vs-Qualtrics Customer Experience
Compare Experience.com and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (49.0% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Experience.com
Star Rating
(240)4.7 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualtrics Customer Experience excels in data centralization with its Insight Engines, achieving a score of 9.5, while Experience.com also performs well but does not match this level of centralization.
- Reviewers mention that Experience.com offers superior ease of use and setup, with scores of 9.3 and 9.2 respectively, compared to Qualtrics' scores of 8.5 and 7.7, making it a more user-friendly option for new users.
- G2 users highlight that Experience.com shines in customer satisfaction metrics, scoring 9.3 for Customer Satisfaction (CSAT) and 9.1 for Customer Effort Score (CES), while Qualtrics scores lower at 8.8 and 8.7, indicating a more seamless experience for customers using Experience.com.
- Reviewers say that the reporting capabilities of Experience.com are robust, with a score of 9.7 for Reporting & Dashboards, while Qualtrics scores slightly lower at 9.4, suggesting that Experience.com may provide more insightful analytics for users.
- Users on G2 report that Qualtrics has a strong performance in survey management, particularly with its Survey Builder scoring 9.2, which is a critical feature for organizations focused on gathering customer feedback effectively.
- Reviewers mention that Experience.com has a slight edge in generative AI features, scoring 9.3 for AI Text Generation, while Qualtrics scores 9.2, indicating that Experience.com may offer more advanced AI functionalities for text-related tasks.
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Pricing
Entry-Level Pricing
Experience.com
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Experience.com
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.4
205
8.8
421
Ease of Use
9.3
220
8.5
422
Ease of Setup
9.2
175
7.7
244
Ease of Admin
9.2
34
7.9
241
Quality of Support
9.1
181
8.5
398
Has the product been a good partner in doing business?
9.2
35
8.5
233
Product Direction (% positive)
9.3
211
8.5
400
Features by Category
Content Management
9.4
12
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
Content Discovery
9.5
13
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Generative AI
9.3
9
Not enough data
9.3
9
Not enough data
Segmentation
Feature Not Available
Not enough data
8.7
5
Not enough data
Targeting
7.7
5
Not enough data
8.6
6
Not enough data
Triggered Content
8.3
6
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Personalized Content
8.7
5
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
Listing Management
9.5
11
Not enough data
9.8
10
Not enough data
9.7
10
Not enough data
9.1
9
Not enough data
Performance
9.8
10
Not enough data
9.7
10
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Local Search Optimization
9.1
29
Not enough data
8.8
27
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
9.2
30
Not enough data
9.6
30
Not enough data
Platform Basics
9.2
24
Not enough data
8.8
28
Not enough data
Platform Data
9.1
25
Not enough data
9.4
26
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
24
Not enough data
Platform Reporting
9.0
25
Not enough data
9.0
25
Not enough data
Analytics
9.2
94
9.1
108
9.2
96
8.8
106
9.0
93
8.7
103
8.6
88
7.6
59
Customization
8.5
87
8.4
92
8.2
83
8.4
99
8.8
85
8.6
93
8.7
82
8.4
90
Generative AI
8.9
76
Feature Not Available
8.6
80
Feature Not Available
Collection
8.7
56
Not enough data
8.9
52
Not enough data
8.6
59
Not enough data
8.8
55
Not enough data
8.3
50
Not enough data
Moderation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Use Cases
8.1
52
Not enough data
8.3
53
Not enough data
8.8
55
Not enough data
Administration
8.1
50
Not enough data
8.2
51
Not enough data
8.6
49
Not enough data
8.8
50
Not enough data
Feature Not Available
Not enough data
Display Options
8.9
49
Not enough data
8.8
55
Not enough data
8.6
48
Not enough data
8.8
49
Not enough data
Generative AI
8.9
41
Not enough data
Feedback Management
Not enough data
8.4
88
Not enough data
8.6
95
Not enough data
8.5
110
Feedback Analysis
Not enough data
8.4
97
Not enough data
8.5
98
Not enough data
8.7
98
Feedback Sources
Not enough data
8.4
90
Not enough data
9.2
112
Not enough data
8.5
78
Not enough data
8.8
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.1
37
Not enough data
9.0
36
Not enough data
8.8
32
Not enough data
9.1
35
Not enough data
Survey Customization
8.8
31
Not enough data
9.1
33
Not enough data
8.6
32
Not enough data
8.2
29
Not enough data
Survey Insights
9.0
36
Not enough data
9.1
29
Not enough data
8.7
30
Not enough data
9.1
31
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.5
76
Not enough data
9.0
69
Not enough data
9.1
74
Not enough data
Reporting
7.7
61
Not enough data
8.8
68
Not enough data
9.2
73
Not enough data
Media Monitoring
8.9
67
Not enough data
8.9
71
Not enough data
Feature Not Available
Not enough data
In-House Management
8.8
66
Not enough data
8.4
61
Not enough data
Generative AI
9.2
42
Not enough data
Platform Basics
9.4
15
Not enough data
9.7
16
Not enough data
9.2
15
Not enough data
Platform Content
8.9
14
Not enough data
9.8
15
Not enough data
Feature Not Available
Not enough data
8.7
14
Not enough data
Platform Additional Functionality
8.8
14
Not enough data
Feature Not Available
Not enough data
9.8
8
Not enough data
Feature Not Available
Not enough data
Platform
9.3
18
Not enough data
9.5
16
Not enough data
8.5
16
Not enough data
9.3
17
Not enough data
9.7
18
Not enough data
9.7
16
Not enough data
9.7
17
Not enough data
9.9
17
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Experience.com is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Personalization Engines, Local Listing Management, Local SEO, Employee Engagement, Online Reputation Management, Review Management, Survey, and Insight Engines
Qualtrics Customer Experience is categorized as Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
53.1%
Banking
20.5%
Real Estate
20.1%
Insurance
1.7%
Wholesale
0.4%
Other
4.2%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
Experience.com
Most Helpful Favorable Review
Verified User in Financial Services
Experience makes follow-up automatic and painless. I love that I have an online presence without even trying.
Most Helpful Critical Review
Mariella G.
Verified User in Insurance
Cannot get assistance from rep or corporate office.
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Verified User in Financial Services
Experience makes follow-up automatic and painless. I love that I have an online presence without even trying.
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Mariella G.
Verified User in Insurance
Cannot get assistance from rep or corporate office.
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
What is Experience.com used for?
1 comment
Official Response from Experience.com
Software for managing experiences.Read more
Experience.com has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
Is qualtrics a CRM?
1 comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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