Compare Emplifi Customer Engagement Platform and Sprout Social

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At a Glance
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform
Star Rating
(365)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Emplifi Customer Engagement Platform
Sprout Social
Sprout Social
Star Rating
(3,837)4.4 out of 5
Market Segments
Small-Business (46.1% of reviews)
Information
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
Free Trial is available
Browse all 4 pricing plans
Featured Products

Emplifi Customer Engagement Platform vs Sprout Social

When assessing the two solutions, reviewers found them equally easy to use. However, Sprout Social is easier to set up and administer. While Emplifi Customer Engagement Platform is easier to do business with overall.

  • Reviewers felt that Emplifi Customer Engagement Platform meets the needs of their business better than Sprout Social.
  • When comparing quality of ongoing product support, reviewers felt that Emplifi Customer Engagement Platform is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Emplifi Customer Engagement Platform over Sprout Social.
Pricing
Entry-Level Pricing
Emplifi Customer Engagement Platform
No pricing available
Sprout Social
Standard
Starting at $199.00
1 user/per month (billed annually)
Browse all 4 pricing plans
Free Trial
Emplifi Customer Engagement Platform
No trial information available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.6
320
8.5
3,412
Ease of Use
8.8
327
8.8
3,445
Ease of Setup
8.6
197
8.7
2,026
Ease of Admin
8.7
192
8.8
1,590
Quality of Support
8.9
317
8.8
3,061
Has the product been a good partner in doing business?
9.1
192
8.8
1,554
Product Direction (% positive)
9.1
315
8.9
3,347
Features by Category
Social Media AnalyticsHide 11 FeaturesShow 11 Features
Not enough data
8.0
16,396
Social Analytics
Not enough data
7.9
1712
Not enough data
8.0
1895
Not enough data
8.8
2056
Not enough data
7.4
1378
Not enough data
7.4
1396
Not enough data
7.7
1151
Not enough data
7.4
1090
Reports & Dashboards
Not enough data
8.1
1909
Not enough data
8.7
1983
Not enough data
8.5
1826
Not enough data
Feature Not Available
Social Media ManagementHide 13 FeaturesShow 13 Features
Not enough data
8.4
20,543
Content & Collaboration
Not enough data
9.1
1695
Not enough data
8.0
1512
Not enough data
8.3
1554
Not enough data
8.1
1478
Not enough data
8.4
1580
Not enough data
Feature Not Available
Social Management
Not enough data
8.7
2679
Not enough data
8.9
2670
Not enough data
8.2
2329
Not enough data
8.6
2632
Not enough data
Feature Not Available
Not enough data
8.1
1410
Not enough data
7.7
1004
Social Media Listening ToolsHide 10 FeaturesShow 10 Features
Not enough data
8.1
8,431
Monitoring & Listening
Not enough data
8.6
1378
Not enough data
7.1
922
Not enough data
8.3
682
Not enough data
8.1
667
Not enough data
7.9
644
Not enough data
8.1
671
Data Management & Analysis
Not enough data
7.6
688
Not enough data
8.7
1446
Not enough data
8.2
712
Not enough data
8.0
621
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.1
5,949
Generative AI
Not enough data
7.5
434
Not enough data
7.3
427
Process
Not enough data
8.6
1000
Not enough data
8.2
798
Not enough data
7.9
565
Channels
Not enough data
Feature Not Available
Not enough data
9.0
1054
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Insight
Not enough data
7.6
689
Not enough data
8.6
982
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform
Sprout Social
Sprout Social
Emplifi Customer Engagement Platform and Sprout Social share no categories
Unique Categories
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform is categorized as Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform
Small-Business(50 or fewer emp.)
25.2%
Mid-Market(51-1000 emp.)
42.8%
Enterprise(> 1000 emp.)
32.0%
Sprout Social
Sprout Social
Small-Business(50 or fewer emp.)
46.1%
Mid-Market(51-1000 emp.)
37.2%
Enterprise(> 1000 emp.)
16.7%
Reviewers' Industry
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform
Marketing and Advertising
19.7%
Retail
14.1%
Food & Beverages
4.8%
Automotive
4.8%
Consumer Goods
4.2%
Other
52.4%
Sprout Social
Sprout Social
Marketing and Advertising
21.3%
Non-Profit Organization Management
6.3%
Higher Education
4.7%
Information Technology and Services
3.7%
Financial Services
3.5%
Other
60.4%
Most Helpful Reviews
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform
Most Helpful Favorable Review
GP
Gerardo P.
Verified User in Financial Services

One of the things that I find very useful about Emplifi is that it helps us a lot with managing our contact with our customers and community. We used to have many problems with the content we published on social media, mainly because we didn't have a good...

Most Helpful Critical Review
Sprout Social
Sprout Social
Most Helpful Favorable Review
Stephany S.
SS
Stephany S.
Verified User in Gambling & Casinos

The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...

Most Helpful Critical Review
Mateusz P.
MP
Mateusz P.
Verified User in Sporting Goods

Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...

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Emplifi Customer Engagement Platform
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Discussions
Emplifi Customer Engagement Platform
Emplifi Customer Engagement Platform Discussions
Monty the Mongoose crying
Emplifi Customer Engagement Platform has no discussions with answers
Sprout Social
Sprout Social Discussions
Is there a place of education for users?
6 comments
Eileen C.
EC
I'm sorry, but the text you provided is a URL, which does not contain any content in an unknown language for translation. If you have a specific text in an...Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 comments
Rachael S.
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
Is Sprout Social legit?
3 comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more