Compare EasyVista Service Manager and Freshservice 
- Users report that Freshservice excels in its ticketing system, scoring a remarkable 9.5, while EasyVista Service Manager lags behind with a score of 6.9. Reviewers mention that Freshservice's ticketing features are intuitive and streamline the incident management process effectively.
- Reviewers mention that Freshservice's ease of use is significantly higher at 9.2 compared to EasyVista's 6.7. Users on G2 highlight that Freshservice's user interface is more user-friendly, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users report that Freshservice's automation capabilities, particularly in automating ticket routing, are highly praised with a score of 9.1, while EasyVista's automation features are rated much lower at 6.2. Users say that this automation saves time and reduces manual errors in ticket management.
- Users say that Freshservice's knowledge base integration is a standout feature, scoring 8.6, whereas EasyVista's knowledge base integration is notably weaker at 4.1. Reviewers mention that Freshservice allows for seamless access to articles and resources, enhancing the self-service experience.
- Reviewers mention that Freshservice's reporting capabilities, with a score of 8.5, provide comprehensive dashboards and analytics, while EasyVista's reporting features are rated significantly lower at 4.5. Users report that Freshservice's reporting tools help in tracking performance and making data-driven decisions.
- Users on G2 highlight that Freshservice's mobile optimization is rated at 8.4, allowing for effective management on-the-go, while EasyVista's mobile capabilities are rated poorly at 4.0. Reviewers say that this mobile functionality is crucial for teams needing to respond to incidents quickly from anywhere.
- Incident Management
- Knowledge Base
- Self Service Portal
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
