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Can we have access to our database to do some development

Have fully access to database to personnalized our freshservice instance and make BI.
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Hitesh P.
HP
Digital Marketing Specialist
0
You can utilize API calls to gather the data and transfer them to Power BI.
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Dan S.
DS
Experienced Technology Professional Looking for New Job
0
Freshservice definitely has API hooks into the Google environment. There are also several in-app ways to create automation but you may not be able to modify the data held therein. API libraries are available (https://api.freshservice.com/) and they are constantly providing updates to the platform.
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