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- Microsoft Dynamics 365 Sales-vs-Salesforce Sales Cloud
Compare Dynamics 365 Sales and Salesforce Sales Cloud 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$210/month per user
$25.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,599)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(23,231)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Lead Builder with a score of 8.6, allowing for effective lead generation, while Salesforce Sales Cloud offers a slightly lower score of 8.5 in the same area, indicating a more robust feature set in Dynamics 365.
- Reviewers mention that Salesforce Sales Cloud shines in Opportunity & Pipeline Management with a score of 8.7, compared to Dynamics 365 Sales' score of 7.9, highlighting Salesforce's superior capabilities in managing sales opportunities.
- G2 users indicate that Dynamics 365 Sales has a strong Customer Contract Management feature with a score of 8.0, but Salesforce Sales Cloud outperforms it with a score of 8.3, suggesting that Salesforce provides better tools for managing customer contracts.
- Users on G2 report that Salesforce Sales Cloud's Lead Management feature is particularly effective, scoring 8.5, while Dynamics 365 Sales scores 7.8, showing that Salesforce offers a more comprehensive lead management solution.
- Reviewers say that Dynamics 365 Sales has a lower score of 7.4 in Ease of Use, while Salesforce Sales Cloud scores 8.1, indicating that users find Salesforce more intuitive and user-friendly.
- Users report that Salesforce Sales Cloud's Quality of Support is rated at 8.1, compared to Dynamics 365 Sales' score of 7.5, suggesting that Salesforce provides a more reliable support experience for its users.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Dynamics 365 Sales
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.1
1,275
8.8
13,085
Ease of Use
7.4
1,281
8.1
16,003
Ease of Setup
7.2
401
7.8
7,137
Ease of Admin
7.6
384
7.9
4,131
Quality of Support
7.5
1,118
8.1
11,376
Has the product been a good partner in doing business?
7.8
379
8.3
4,092
Product Direction (% positive)
6.3
1,255
8.2
12,763
Features by Category
Sales Force Automation
8.1
952
|
Verified
8.8
9062
|
Verified
7.9
668
|
Verified
8.2
6014
|
Verified
7.9
891
|
Verified
8.7
8793
|
Verified
7.8
960
|
Verified
8.3
9052
|
Verified
7.6
726
|
Verified
8.0
6943
|
Verified
7.9
855
|
Verified
8.2
7236
|
Verified
7.6
721
|
Verified
8.0
6382
|
Verified
7.8
710
|
Verified
8.1
6279
|
Verified
8.0
760
|
Verified
8.3
7036
|
Verified
Marketing Automation
7.6
745
|
Verified
7.9
6299
|
Verified
7.5
723
|
Verified
8.1
6622
|
Verified
7.8
809
|
Verified
8.5
7642
|
Verified
7.6
633
|
Verified
7.9
5066
Customer Support
8.0
700
|
Verified
8.3
6449
|
Verified
7.8
664
|
Verified
8.1
6026
|
Verified
7.9
686
|
Verified
8.2
6422
|
Verified
7.7
595
|
Verified
8.0
5144
|
Verified
7.9
622
|
Verified
8.2
5637
|
Verified
Reporting & Analytics
7.9
886
|
Verified
8.5
8584
|
Verified
7.9
935
|
Verified
8.5
8770
|
Verified
7.6
776
|
Verified
8.2
7082
|
Verified
Mobile & Social
7.5
548
|
Verified
7.9
5278
|
Verified
7.6
542
|
Verified
7.8
4911
|
Verified
7.4
612
|
Verified
7.7
5757
|
Verified
Platform
8.1
287
|
Verified
8.5
3245
|
Verified
8.1
302
|
Verified
8.5
3252
|
Verified
8.2
295
|
Verified
8.6
3278
|
Verified
7.9
222
|
Verified
8.4
2561
|
Verified
7.9
245
|
Verified
8.5
2835
|
Verified
7.8
271
|
Verified
8.1
2865
|
Verified
7.7
286
|
Verified
8.7
3263
|
Verified
7.8
250
|
Verified
8.1
2705
Integration
7.9
293
|
Verified
8.5
2305
|
Verified
7.8
228
|
Verified
8.5
2762
|
Verified
7.6
234
|
Verified
8.5
2611
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
236
Not enough data
8.8
256
Not enough data
8.8
278
Not enough data
8.6
255
Organization
Not enough data
9.0
314
Not enough data
8.8
306
Not enough data
8.8
300
Performance Analysis
Not enough data
8.4
250
Not enough data
8.8
271
Sales Analysis
Not enough data
8.4
251
Not enough data
8.8
265
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
399
Not enough data
8.5
389
Not enough data
8.0
348
Not enough data
8.0
343
Not enough data
8.8
398
Not enough data
8.4
347
Not enough data
8.6
362
Repeatability and Reportability
Not enough data
8.4
363
Not enough data
8.7
382
Not enough data
8.7
378
Not enough data
8.3
365
Not enough data
7.6
299
AI and Automation
Not enough data
8.5
345
Not enough data
8.3
354
Not enough data
8.2
314
Not enough data
7.9
317
Not enough data
7.7
299
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
112
Not enough data
8.5
116
Not enough data
8.6
111
Not enough data
8.9
111
Agent Performance Management
Not enough data
8.6
121
Not enough data
8.6
105
Not enough data
8.7
121
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
7.9
25
Not enough data
7.9
25
Not enough data
8.4
25
Not enough data
8.5
25
Not enough data
8.3
25
Not enough data
8.1
20
Not enough data
7.9
20
CRM Data Enrichment
Not enough data
8.0
26
Not enough data
8.3
25
Not enough data
8.1
24
Not enough data
7.8
26
Not enough data
8.4
20
Account Management
Not enough data
7.8
26
Not enough data
7.8
26
Not enough data
7.6
26
Not enough data
8.2
25
Not enough data
8.2
20
Not enough data
8.1
20
Integrations
Not enough data
8.0
114
Not enough data
8.4
115
Not enough data
8.0
115
Not enough data
7.9
112
Not enough data
8.8
115
Branding & Customizatio
Not enough data
8.0
110
Not enough data
8.1
114
Not enough data
8.3
111
Automatic Rules & Configurations
Not enough data
8.3
112
Not enough data
8.2
113
Not enough data
7.9
116
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
99
Not enough data
8.4
91
Not enough data
8.4
96
Not enough data
8.7
96
Not enough data
8.5
95
Not enough data
8.8
94
Not enough data
8.1
92
Territory Management - Sales Planning
Not enough data
8.7
93
Not enough data
8.5
98
Quota & Capacity Management - Sales Planning
Not enough data
8.3
94
Not enough data
8.3
102
Not enough data
8.2
95
Data Sourcing
8.9
19
8.5
850
8.8
19
8.7
881
8.7
18
8.3
785
8.2
19
8.7
911
8.9
18
8.6
847
Predictive Analytics
9.0
18
8.4
827
8.7
18
8.6
843
8.4
18
8.1
742
8.4
18
8.3
784
Sales Management
8.9
19
8.7
873
8.8
18
8.1
749
8.6
19
8.6
866
8.8
19
8.8
934
Content Management
Not enough data
8.3
303
Not enough data
8.1
293
Not enough data
8.2
278
Not enough data
8.5
270
Not enough data
8.2
288
Analytics
Not enough data
8.7
294
Not enough data
8.4
293
Not enough data
8.4
177
Not enough data
8.3
302
Presentation
Not enough data
7.3
168
Not enough data
7.3
168
Not enough data
7.2
159
Training
8.9
6
8.7
228
8.6
6
8.8
221
7.5
6
8.4
181
8.6
6
8.4
217
Feedback
8.9
6
8.7
209
8.9
6
8.6
206
8.6
6
8.5
187
9.2
6
8.6
176
8.6
6
8.8
201
8.6
6
8.8
201
8.6
6
8.6
174
Generative AI
Feature Not Available
Feature Not Available
Attribution
Not enough data
8.9
371
Not enough data
8.9
375
Not enough data
8.6
357
Discovery
Not enough data
8.9
378
Not enough data
8.6
373
Not enough data
8.6
354
Management
Not enough data
8.5
344
Not enough data
8.7
363
Platform
Not enough data
8.6
354
Not enough data
8.6
354
Calling
Not enough data
8.7
132
Not enough data
8.6
126
Not enough data
8.8
135
Not enough data
8.8
131
Contacts
Not enough data
8.9
128
Not enough data
8.7
130
Not enough data
8.8
132
Insights
Not enough data
9.1
136
Not enough data
8.7
134
Not enough data
8.3
130
Not enough data
8.5
140
Not enough data
8.4
135
Analytics
Not enough data
8.2
481
Not enough data
8.4
489
Not enough data
8.3
502
Customizations
Not enough data
8.7
532
Not enough data
8.5
500
Not enough data
8.6
537
Not enough data
8.4
482
Not enough data
8.4
509
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
333
Not enough data
8.4
400
Not enough data
7.9
336
Not enough data
8.6
413
Personalization
Not enough data
8.6
375
Not enough data
8.8
455
Not enough data
8.9
485
Not enough data
8.6
433
Administrative
Not enough data
8.7
458
Not enough data
8.5
424
Not enough data
8.3
408
Categories
Categories
Shared Categories
Dynamics 365 Sales and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, Sales Platforms, and Sales Coaching
Unique Categories
Dynamics 365 Sales has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.0%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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