- Home
- ...
- Experience Management Software
- Microsoft Dynamics 365 Customer Voice
- Qualtrics Customer Experience
- Microsoft Dynamics 365 Customer Voice-vs-Qualtrics Customer Experience
Compare Dynamics 365 Customer Voice and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (40.0% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Dynamics 365 Customer Voice
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Qualtrics Customer Experience excels in its Net Promoter Score (NPS) analytics, scoring 9.1, which users say provides deeper insights into customer loyalty compared to Dynamics 365 Customer Voice's score of 7.9.
- Users report that Dynamics 365 Customer Voice offers superior Ease of Setup with a score of 9.0, while Qualtrics lags behind at 7.7, making it a more user-friendly option for quick deployment.
- G2 users highlight that Qualtrics shines in Custom Reports and Dashboards with a score of 8.5, allowing for tailored insights, whereas Dynamics 365's capabilities in this area are less robust.
- Users on G2 note that Dynamics 365 Customer Voice has a higher Ease of Admin score of 8.8 compared to Qualtrics' 7.9, indicating a more straightforward administrative experience for managing feedback.
- Reviewers mention that Qualtrics offers better Customer Profiles management with a score of 9.2, which users say enhances personalization efforts, while Dynamics 365's score in this area is lower.
- Users say that both platforms provide Multilanguage Support, but Qualtrics scores 8.4 compared to Dynamics 365's 8.1, suggesting that Qualtrics may better cater to diverse customer bases.
Featured Products
Sponsored
Chattermill
(167)
Social Customer Service
Visit Website
Sponsored
Canvs AI
(126)
Social Customer Service
Visit Website
Sponsored
Cobrowse.io
(15)
Social Customer Service
Visit Website
Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Dynamics 365 Customer Voice
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.6
13
8.8
421
Ease of Use
8.7
13
8.5
422
Ease of Setup
9.0
8
7.7
244
Ease of Admin
8.8
8
7.9
241
Quality of Support
8.6
12
8.5
398
Has the product been a good partner in doing business?
8.3
7
8.5
233
Product Direction (% positive)
7.7
10
8.5
400
Features by Category
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
7.9
7
9.1
108
8.2
10
8.8
106
7.7
10
8.7
103
7.8
9
7.6
59
Customization
8.1
8
8.4
92
8.1
7
8.4
99
7.5
6
8.6
93
7.6
7
8.4
90
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
Not enough data
8.4
88
Not enough data
8.6
95
Not enough data
8.5
110
Feedback Analysis
Not enough data
8.4
97
Not enough data
8.5
98
Not enough data
8.7
98
Feedback Sources
Not enough data
8.4
90
Not enough data
9.2
112
Not enough data
8.5
78
Not enough data
8.8
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Qualtrics Customer Experience is categorized as Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Financial Services
13.3%
Computer Software
13.3%
Wholesale
6.7%
Warehousing
6.7%
Other
40.0%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
Dynamics 365 Customer Voice
Most Helpful Favorable Review
Kaniz F.
Verified User in Computer Software
Dynamic 365 Customer voice assures easy collection of data and allows the user’s to create vigorous, flexible surveys.
Most Helpful Critical Review
Zohurul A.
Verified User in Accounting
Nothing i dislike about it. because it is best for me
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Kaniz F.
Verified User in Computer Software
Dynamic 365 Customer voice assures easy collection of data and allows the user’s to create vigorous, flexible surveys.
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Zohurul A.
Verified User in Accounting
Nothing i dislike about it. because it is best for me
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
What is qualtrics CX?
1 comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
