Compare Drift and Qualified 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Mid-Market (70.3% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Starting at $3,500.00 Per Month
Drift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansQualified
Star Rating
(1,115)4.9 out of 5
Market Segments
Mid-Market (70.3% of reviews)
Entry-Level Pricing
Starting at $3,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Drift's "Live Chat" feature scores 9.1, providing a solid user experience, while Qualified excels with a score of 9.7, indicating a more seamless and efficient chat interaction.
- Users report that Qualified's "Quality of Support" is exceptional, with a score of 9.9, compared to Drift's 8.8, suggesting that Qualified offers more responsive and helpful customer service.
- G2 users highlight that Qualified's "Lead Qualification" feature stands out with a score of 9.4, while Drift's score of 8.2 indicates it may not be as robust in effectively qualifying leads.
- Users on G2 note that Drift's "Integrations" score is 8.4, which is on par with Qualified's 9.5, but Qualified offers a wider range of integrations, particularly with Salesforce, enhancing its usability in diverse environments.
- Reviewers say that Qualified's "Customization Interface" is rated at 9.4, making it easier for users to tailor their experience, while Drift's score of 8.5 suggests it may have limitations in this area.
- Users report that Qualified's "AI" capabilities, particularly in "Natural Language Understanding (NLU)," score 9.0, indicating a more advanced understanding of user queries compared to Drift's score of 8.2, which may lead to less effective interactions.
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Qualified
Growth
Starting at $3,500.00
Per Month
Automate inbound
pipeline generation.
- Automated Meeting Scheduling
- Website Marketing Offers
- Buyer Intent Signals
Free Trial
Drift
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.7
1,014
9.6
871
Ease of Use
8.7
1,027
9.3
878
Ease of Setup
8.5
505
9.2
596
Ease of Admin
8.5
472
9.3
611
Quality of Support
8.8
935
9.9
871
Has the product been a good partner in doing business?
8.9
471
9.9
622
Product Direction (% positive)
8.9
992
9.9
806
Features by Category
Messenger
8.5
203
|
Verified
9.3
254
|
Verified
8.2
201
|
Verified
9.0
257
|
Verified
9.1
273
|
Verified
9.7
334
|
Verified
8.5
250
|
Verified
9.4
296
|
Verified
Channels
7.9
116
|
Verified
Feature Not Available
8.9
249
|
Verified
9.7
293
|
Verified
7.7
91
|
Verified
8.0
113
7.6
81
|
Verified
Feature Not Available
7.8
90
|
Verified
9.0
116
|
Verified
Customers
8.6
224
|
Verified
9.5
290
|
Verified
8.4
202
|
Verified
9.4
254
|
Verified
8.1
241
|
Verified
9.2
297
|
Verified
8.7
240
|
Verified
9.6
288
|
Verified
8.5
244
|
Verified
9.5
292
|
Verified
Lead Facilitation
8.9
315
|
Verified
9.4
18
|
Verified
8.2
309
|
Verified
9.8
19
|
Verified
8.2
288
|
Verified
9.6
18
|
Verified
8.7
304
|
Verified
9.9
18
|
Verified
Organization
8.0
265
|
Verified
9.2
15
|
Verified
8.0
269
|
Verified
9.3
15
|
Verified
8.3
276
|
Verified
9.2
16
|
Verified
Performance Analysis
7.8
241
|
Verified
9.6
14
|
Verified
8.0
261
|
Verified
9.6
14
|
Verified
Sales Analysis
7.5
215
|
Verified
9.7
13
|
Verified
7.7
221
|
Verified
9.9
13
|
Verified
Generative AI
Feature Not Available
9.7
10
Feature Not Available
9.8
10
Data Availability
8.1
56
9.4
148
8.2
57
9.4
157
8.1
53
9.2
115
Platform Additional Functionality
8.7
55
9.5
171
8.4
53
9.5
135
8.2
49
Feature Not Available
8.1
61
9.5
160
8.8
61
9.6
162
Responses
Not enough data
9.2
12
Not enough data
9.4
12
Not enough data
9.4
12
Automation - AI Agents
Not enough data
9.9
12
Not enough data
9.0
12
Not enough data
9.6
12
Not enough data
7.7
10
Not enough data
8.3
9
Platform
Not enough data
9.6
12
Not enough data
9.6
12
Not enough data
9.6
12
Autonomy - AI Agents
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
9.7
11
Not enough data
9.5
11
Generative AI
Not enough data
9.8
11
Not enough data
9.5
11
Responses
8.2
280
9.5
426
8.3
268
9.5
409
8.4
303
9.6
438
8.1
273
9.4
368
8.0
228
9.0
285
Platform
8.9
309
9.8
448
8.4
291
9.5
440
8.4
275
9.4
412
8.1
281
9.2
428
7.9
240
9.2
330
8.4
261
9.5
383
8.2
286
9.4
396
Generative AI
Feature Not Available
9.0
104
Feature Not Available
8.9
101
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Notifications
Not enough data
9.2
146
Not enough data
9.1
133
Not enough data
9.4
148
Settings
Not enough data
9.4
148
Not enough data
9.5
157
Not enough data
9.4
149
Personalization
Not enough data
9.4
143
Not enough data
9.5
134
Integrations
Not enough data
9.4
148
Not enough data
9.6
158
Not enough data
8.1
103
Not enough data
8.6
126
Not enough data
9.2
132
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
7.4
92
8.6
75
7.9
95
9.1
83
7.8
91
Feature Not Available
7.3
88
Feature Not Available
8.0
94
9.6
99
Branding & Customizatio
8.2
94
9.2
93
8.3
93
9.3
87
7.9
90
9.3
79
Automatic Rules & Configurations
8.4
95
9.5
98
8.2
90
9.4
89
8.1
93
9.2
89
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
Feature Not Available
9.2
33
Feature Not Available
9.2
32
Generative AI
Feature Not Available
8.9
93
Feature Not Available
8.9
91
Feature Not Available
Feature Not Available
Communication
9.2
541
|
Verified
9.7
528
|
Verified
8.5
537
|
Verified
9.4
515
|
Verified
7.8
322
|
Verified
8.6
285
8.6
413
|
Verified
9.4
390
|
Verified
7.8
188
9.2
327
|
Verified
Internal Use
8.4
460
|
Verified
9.4
451
|
Verified
8.7
470
|
Verified
9.3
417
|
Verified
8.5
471
|
Verified
9.5
466
|
Verified
8.2
408
|
Verified
9.3
422
|
Verified
8.3
371
|
Verified
9.1
322
|
Verified
8.0
401
|
Verified
9.3
416
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Categories
Categories
Shared Categories
Drift and Qualified are categorized as Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat
Unique Categories
Drift is categorized as Conversational Support, Customer Self-Service, and Customer Service Automation
Qualified is categorized as Online Appointment Scheduling, Salesforce AppExchange Apps, and AI Agents
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Computer Software
43.9%
Information Technology and Services
18.8%
Computer & Network Security
4.5%
Marketing and Advertising
4.2%
Financial Services
2.6%
Other
26.0%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Qualified
Most Helpful Favorable Review
Justina L.
Verified User in Information Technology and Services
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Most Helpful Critical Review
Verified User in Computer Software
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Justina L.
Verified User in Information Technology and Services
(1) Solid Salesforce Integration [along with tying into Hubspot, DemandBase, 6Sense, Clearbit, Outreach, etc] (2) Dynamic lead routing capabilities (3) A handholding experience with your CS where they build your chat experiences, set up lead routing, add...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Computer Software
Implementation takes a long time. Editing each experience whenever changes are made to routing is cumbersome. Support team is slow to respond to urgent requests, and requests are not always resolved. Have to ping Success Architects multiple times in order...
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What's the most creative experience you've created?
1 comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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