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Compare Drag and Google Voice 
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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (63.8% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$10.00 1 Google Voice Per Month
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansGoogle Voice
Star Rating
(163)4.1 out of 5
Market Segments
Small-Business (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 Google Voice Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Voice excels in its Unified Inbox feature, allowing seamless management of messages across different channels, while Drag's Ticket Collaboration is highlighted for its intuitive interface that enhances team communication.
- Reviewers mention that Google Voice's Email to Case functionality is top-notch, providing a straightforward way to convert emails into support tickets, whereas Drag's Response Automation is praised for its efficiency in handling repetitive tasks.
- G2 users indicate that Google Voice's Gmail Integration is robust, making it easy to manage communications directly from their email, while Drag's Integrations feature is noted for its versatility, allowing connections with various third-party applications.
- Users on G2 report that Google Voice has a lower Entry Level Price at $10.00, making it more accessible for small businesses, while Drag, priced at $8.00, is seen as offering more value with its higher overall ratings.
- Reviewers say that Google Voice's Quality of Support is a concern, with a score of 7.3, while Drag shines in this area with a score of 9.3, indicating a more responsive and helpful support team.
- Users report that Drag's Product Direction is viewed positively at 8.8, suggesting a commitment to continuous improvement, while Google Voice's score of 6.8 indicates some uncertainty among users regarding its future development.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Google Voice
Starter
$10.00
1 Google Voice Per Month
- Calls between Google Voice numbers included
- Calls to the US from any Google Voice number included
- Calls to Canada from a Canadian or US Google Voice number included
Free Trial
Drag
Free Trial is available
Google Voice
No trial information availableRatings
Meets Requirements
8.6
165
8.3
123
Ease of Use
8.8
168
8.7
124
Ease of Setup
8.7
76
8.4
41
Ease of Admin
8.8
69
8.0
29
Quality of Support
9.3
153
7.3
90
Has the product been a good partner in doing business?
9.2
66
6.8
22
Product Direction (% positive)
8.8
168
6.8
123
Features by Category
Ticket and Case Management
10.0
6
|
Verified
Not enough data
10.0
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
10.0
8
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
5.7
5
Not enough data
9.7
6
|
Verified
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
8.0
5
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Google Voice are categorized as Google Workspace Communication Tools
Unique Categories
Drag is categorized as Email Management, Email Client, Shared Inbox, Workflow Management, Google Workspace for Sales, and Help Desk
Google Voice has no unique categories
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Marketing and Advertising
9.6%
Information Technology and Services
6.4%
Education Management
5.8%
Computer Software
5.8%
Non-Profit Organization Management
4.5%
Other
67.9%
Discussions
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
What is Google Voice used for?
1 Comment
HB
Google Voice is a free, cloud-based phone service that allows users to make and receive calls, send text messages, and access voicemail using a single phone...Read more
Google Voice has no more discussions with answers
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