Compare Dialpad Connect and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$25.00 1 User Per Month
Dialpad Connect
Star Rating
(1,855)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(23,222)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Dialpad Connect falls short with a score of 7.6. Reviewers mention that Salesforce's robust features allow for better tracking and management of sales opportunities.
- Reviewers mention that Dialpad Connect shines in Call Analytics, particularly with its Call Recording feature, scoring 9.0 compared to Salesforce's 8.7. Users appreciate the clarity and ease of accessing recorded calls for training and quality assurance.
- G2 users highlight that Salesforce Sales Cloud offers superior Lead Qualification capabilities, scoring 8.8, while Dialpad Connect's score of 7.2 indicates room for improvement. Users say that Salesforce's tools provide more comprehensive insights into lead quality.
- Users on G2 report that Dialpad Connect provides a more user-friendly experience with its Customer-facing Chatbot, scoring 7.7, compared to Salesforce's 8.6. Reviewers mention that Dialpad's chatbot is easier to set up and integrates seamlessly with their workflows.
- Reviewers mention that Salesforce Sales Cloud's CRM Integration is highly rated at 8.8, while Dialpad Connect's integration capabilities score lower at 8.6. Users say that Salesforce's extensive integration options allow for better data synchronization across platforms.
- Users report that Dialpad Connect excels in Video Conferencing features, scoring 9.3, while Salesforce Sales Cloud does not focus on this area. Reviewers mention that Dialpad's video capabilities enhance remote collaboration significantly.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Dialpad Connect
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.0
1,405
8.8
13,073
Ease of Use
9.1
1,418
8.1
15,990
Ease of Setup
8.7
578
7.8
7,125
Ease of Admin
8.6
536
7.9
4,129
Quality of Support
8.6
1,229
8.1
11,365
Has the product been a good partner in doing business?
8.6
526
8.3
4,090
Product Direction (% positive)
8.5
1,303
8.2
12,752
Features by Category
Sales Force Automation
Not enough data
8.8
9055
|
Verified
Not enough data
8.2
6007
|
Verified
Not enough data
8.7
8786
|
Verified
Not enough data
8.3
9045
|
Verified
Not enough data
8.0
6936
|
Verified
Not enough data
8.2
7229
|
Verified
Not enough data
8.0
6375
|
Verified
Not enough data
8.1
6272
|
Verified
Not enough data
8.3
7029
|
Verified
Marketing Automation
Not enough data
7.9
6292
|
Verified
Not enough data
8.1
6615
|
Verified
Not enough data
8.5
7635
|
Verified
Not enough data
7.9
5059
Customer Support
Not enough data
8.3
6442
|
Verified
Not enough data
8.1
6020
|
Verified
Not enough data
8.2
6416
|
Verified
Not enough data
8.0
5138
|
Verified
Not enough data
8.2
5631
|
Verified
Reporting & Analytics
Not enough data
8.5
8578
|
Verified
Not enough data
8.5
8764
|
Verified
Not enough data
8.2
7076
|
Verified
Mobile & Social
Not enough data
7.9
5272
|
Verified
Not enough data
7.8
4905
|
Verified
Not enough data
7.7
5751
|
Verified
Platform
Not enough data
8.5
3238
|
Verified
Not enough data
8.5
3245
|
Verified
Not enough data
8.6
3271
|
Verified
Not enough data
8.3
2554
|
Verified
Not enough data
8.5
2828
|
Verified
Not enough data
8.1
2858
|
Verified
Not enough data
8.7
3256
|
Verified
Not enough data
8.1
2698
Integration
Not enough data
8.5
2299
|
Verified
Not enough data
8.5
2756
|
Verified
Not enough data
8.5
2605
|
Verified
Generative AI
Not enough data
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.7
17
8.6
235
7.2
17
8.8
255
7.7
17
8.8
277
7.6
18
8.6
254
Organization
7.6
17
9.0
313
8.7
18
8.8
305
8.6
17
8.8
299
Performance Analysis
7.9
19
8.4
249
8.1
19
8.8
270
Sales Analysis
7.5
17
8.4
250
7.5
17
8.8
264
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Integrated Workflows
Not enough data
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Repeatability and Reportability
Not enough data
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
AI and Automation
Not enough data
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Feedback Management
8.0
15
Not enough data
8.5
14
Not enough data
8.6
15
Not enough data
Feedback Analysis
8.8
15
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
Feedback Sources
8.3
14
Not enough data
8.1
13
Not enough data
7.7
14
Not enough data
8.7
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
8.2
17
Not enough data
7.9
17
CRM Data Enrichment
Not enough data
8.0
23
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
8.4
17
Account Management
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.5
23
Not enough data
8.2
22
Not enough data
8.2
17
Not enough data
8.1
17
Integrations
Not enough data
8.0
111
Not enough data
8.4
112
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.8
112
Branding & Customizatio
Not enough data
8.0
107
Not enough data
8.1
111
Not enough data
8.3
108
Automatic Rules & Configurations
Not enough data
8.3
109
Not enough data
8.2
110
Not enough data
7.9
113
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
Not enough data
8.5
846
Not enough data
8.7
877
Not enough data
8.3
781
Not enough data
8.7
907
Not enough data
8.6
843
Predictive Analytics
Not enough data
8.4
823
Not enough data
8.6
839
Not enough data
8.1
738
Not enough data
8.3
780
Sales Management
Not enough data
8.7
869
Not enough data
8.1
745
Not enough data
8.6
862
Not enough data
8.8
930
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
367
Not enough data
8.9
371
Not enough data
8.6
353
Discovery
Not enough data
8.9
374
Not enough data
8.6
369
Not enough data
8.6
350
Management
Not enough data
8.5
340
Not enough data
8.7
359
Platform
Not enough data
8.6
350
Not enough data
8.6
350
Basic Communication
9.2
757
|
Verified
Not enough data
8.3
345
|
Verified
Not enough data
9.1
627
|
Verified
Not enough data
8.4
344
|
Verified
Not enough data
8.8
491
|
Verified
Not enough data
9.2
546
|
Verified
Not enough data
Access
8.8
444
|
Verified
Not enough data
8.8
483
|
Verified
Not enough data
9.1
602
|
Verified
Not enough data
Advanced Features
8.8
513
|
Verified
Not enough data
8.8
430
|
Verified
Not enough data
9.4
664
|
Verified
Not enough data
Calling
9.0
584
8.7
130
Feature Not Available
8.5
124
9.1
614
8.8
133
9.1
629
8.8
129
Contacts
8.7
626
8.8
126
8.6
554
8.6
129
8.5
495
8.8
130
Insights
8.5
471
9.0
134
8.7
532
8.7
132
Feature Not Available
8.2
128
Feature Not Available
8.5
138
8.3
384
8.4
133
Analytics
Not enough data
8.2
478
Not enough data
8.4
486
Not enough data
8.3
500
Customizations
Not enough data
8.7
530
Not enough data
8.5
498
Not enough data
8.6
535
Not enough data
8.3
480
Not enough data
8.3
507
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Extensions
8.8
89
|
Verified
Not enough data
9.2
95
|
Verified
Not enough data
9.0
78
|
Verified
Not enough data
Features
9.1
120
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
88
Not enough data
9.3
111
|
Verified
Not enough data
9.3
82
|
Verified
Not enough data
8.8
97
|
Verified
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Salesforce Sales Cloud are categorized as AI Sales Assistant and Outbound Call Tracking
Unique Categories
Dialpad Connect is categorized as UCaaS Platforms, Google Workspace Communication Tools, VoIP, and Feedback Analytics
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, Sales Coaching, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.9%
Information Technology and Services
7.0%
Real Estate
5.7%
Marketing and Advertising
5.7%
Financial Services
5.5%
Other
68.3%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Most Helpful Critical Review
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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